Outstanding customer service and restoration event leadership!
Outstanding customer service!
Overall, they were excellent to deal with, both as a company and their subcontractors. They were professional, polite, and we had no problem with them coming in and out of our home when we weren't there. They were trustworthy and left the work space clean everyday whenever they left. They were thorough in reviewing the work that had been done or was ready to be done. I would refer them to family or friends if they were every in a position to need them.
John and Jorge were wonderful
So far, I've really appreciated the work by ARS. They've been timely and done a great job. I have a lot of confidence they will finish the project on time and without issues, which is not something I'd usually say about this type of project!
Great group of people, very respectful and professional!
ARS Restoration are great. They took care of all the details of the restoration and informed me every step of the way. I would definitely use them again.
They have been great and everyone has been so helpful. Every one of my questions has been answered immediately and if they don't know the answer, they are back to me within the hour. I would recommend them to anyone.
Prompt, courteous and very respectful of the property. I would recommend them to anyone.
They seemed to do a good job when they were here but they didn't follow through with my request for an estimate. They left everything a little vague.
Couldn't say enough about the wonderful treatment I received from ARS. Every person I came in contact with was prompt, courteous and very respectful of my home. Great job to all!!! I hope I never need service again but if I do I will definitely use ARS!
ARS provided high-quality work, but a slow timeline.
After experiencing a flood in my bathroom the ARS team came in quickly and dried the area. I worked with them through the rebuilding of my tub area and the completed project exceeded my expectations. The team was very professional from the onset and I wanted to stay with them through the completion of the project.
Fire happened Jan 11th. They have yet to begin repairing or house. Within first week they made holes in ceilings and walls covered them with plastic and that's how they left our home. Still waiting on project manager to call about repairs. It is now Feb 16th
Mitigation process went fine, they failed to communicate and begin restoration in a timely manner. Was sent a blank contract to sign and never a detailed description of work to be performed.
They did a lovely job and it was done well. However, on the last day the two gentlemen left me and didn't put the furniture back, hook the television back up, or put the pictures back to how they were. They left my house a mess. The workmanship was very good and the walls and floor are fine. In the final push, they screwed up completely. I had to hire someone else to fix my TV. My pictures are still not hung on my wall, and I am having to wait for my son to do that. They left the TV sitting on the couch. They were supposed to put it all back the way they found it.
The time period from my problem until work was completed was very long. The project wasn't that large but it took 3 1/2 months to complete.
As of my so far experiences I would not recommend them at this time.
I have used ARS for several different projects and I have found them to be a pleasure to work with. They do very good work.
I would highly recommend ARS to my friends or any one who needs help with restoration
ARS did an amazing job for our family. Our home looks better than new, and after the craziness of the fire that caused it, they were attentive and caring. They always returned phone calls and emails, and the crew that worked on our siding was second to none. Their workmanship was only bested my their smiles that greeted me every day. Great people to work with.
I had a water leak that continued for at least a week while away on vacation, major damage. ARS Restoration was responsive, they were on site within a couple hours of being contacted on a Saturday night. Polite crew, respectful of the house and belongings, explained the process and followed through. Kept in touch while monitoring the dry-out process for a week. I would definitely recommend them to anyone who has to deal with a water damage emergency.
Everything about this project was handled with impressive professionalism and attention to workmanship and detail. Jeff was outstanding and Renaldo and his crew could not have worked harder to restore our home after the serious damage we experienced. We highly recommend ARS. Great job!!
ARS responded promptly to our call after the water leak was discovered. The mitigation work began the next day and was thorough and done carefully. I highly recommend ARS if you have the misfortune to suffer damage to your home.
I would never hire them again. I was disappointed in their service and I had to chase them. It took them six months to finish the apartment and that was a huge loss of rent.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ARS Restoration Specialists as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys