Lots of miscommunications. It was very difficult to get responses through text. Face to face communication was better. When I got them to counsel me on what to do, I later felt like I was given bad recommendations that cost me a lot more time and money. The final bill was almost 3x what it cost me to get the repairs done. I'm not even sure how that's ethical.
For clean up, yes. They were great to get here fast and get us dried out. For putting things back together, no.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ARS Flood & Fire Cleanup - North Logan as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys