The Survey wont let me assign the appropriate star-rating. It came out to a 2.6 out of 5 so I would have rounded up to a 3.
AREI provide a great product, it looks amazing. We have gotten many compliments on how good it looks.
The staff was professional, personable and a pleasure to work with.
Areas Of Satisfaction - I was happy that they came soon after I called them, and everything happened pretty fast.
Current Referrals - We plan on using them again soon.
They were excellent!
They do quality work, professional and everything was top rate.
Everything they did was fantastic. I would recommend them highly!
The crew who installed my roof were very professional and got the job done quickly. They used a dumpster on wheels to dispose of the old roof materials so that my driveway wasn't damaged. Clean up was done everyday.
Areas Of Satisfaction - I'm most satisfied with the quality of the windows that we got put in. It has completely changed the temperature in the room, which is why we got them.
Recognized Excellence - The whole team did a good job.
They did a wonderful job. I had them do work for me in 2008 and they did such a good job then that I decided to call them back for this job and they didn't let me down.
Recognized Excellence - Dillon, their salesman, was very helpful and kind
It was a financial part that I had an issue with. I wanted to change a window to a garden window, but they turned me down on credit, which I thought was silly because I just spent thousands of dollars to put windows in. That was great, but I really regret my decision. I'd love to have a garden window. I still want a garden window, but it will have to wait for someone to finance it for me.
Quality Of Workmanship - It was better than a 4!
Value - I'm so happy!
Areas Of Satisfaction - I was most satisfied with the fact that the salesman had a helper who kept going back to the supervisor making sure they had it right, and he did the same quality work as him. I was impressed. When the job was done, they knew I was very happy, very pleased. They both did quality work and were very professional. He said this was that guy's first day on the job, in training, and I said he did just as well as him.
Additional Comments - I'm really pleased with everything. Mike, the sales rep, and Mike, who was with the subcontractor, did quality work. They also installed a doggy door for me.
Areas Of Satisfaction - I was most satisfied with the communication.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of AREI, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys