After a recent hailstorm that caused damage to the exterior of our home and left water spots on the interior we turned to Archway Contracting for help. Archway's team of professionals expediently addressed the issues with our home. They were always prompt and well prepared for work each day, and did an excellent job on the clean up afterwards. Chaz was very knowledgeable and we took comfort in him giving us well detailed explanations of the paperwork and work that was to be done on our home. It could not have been a more flawless experience.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Archway Contracting Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys