I was 100 percent satisfied!
Although they did a great job, they didnt clean up after the work was complete. We spent weeks cleaning dust and leftover materials from the house.
Arcam construction gave specific times for the work and followed through. Work was completed as scheduled
Area Of Satisfaction - Quick response and completed the work in time
I was very pleased with the contractors work and communicated with me.
Area For Improvement - It was a very nerve-wracking experience and they made it as best as it could have been. I had no problems at all.
Area Of Satisfaction - When I had the washing machine overflow, I did not know how to handle the situation. My insurance, starting with my personal agent and through the company did everything. People showed up and people worked and I did not have to do anything. Arcam's workmanship was fine and I was impressed with how they stayed in contact with me.
Very professional, knowledgeable, and polite. Good workmanship. Very thorough.
Area For Improvement - Arcam Construction did an excellent job.
Area Of Satisfaction - Very satisfied with initial water clean up and Arcam Construction repairs.
Area Of Satisfaction - I was most satisfied with them completing the project.
Arcam did a very professional timely repair of the fire damaged area of our house. If needed again I would use them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Arcam Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys