I had an issue with the workers being disrespectful of my home and my property. They damaged my pool. They left chicken bones that my pets ate, and could have caused serious damaged.
The part that helped me a lot was, besides insurance, I don't know anything about the process. Throughout the contruction aspect of getting my roof done right, getting me the right product, and understanding what they were going to do, they helped make that process seem simple for me. They took care of a lot and took the time to help me understand what exactly I needed to do on my end. That was the biggest thing for me. They made dealing with the insurance company a really easy process.
Dealing with Ashton was a true pleasure He was up front and honest with me about everything. I am very pleased with his representation of the Apex company and would definitely recommend him to anyone!
Unfortunately, we had issues with the install. Several leaks and they had to return twice. The solution was put caulk where the nails had gone too far through. Clean up was not satisfactory. Ended up with two flat tires because of nails left on the ground.
We thought they were A+ all the way around.
They might be a little more on the ball with the production list if the weather cooperated.
Areas Of Satisfaction - They worked within my budget and came up with solutions that met my needs.
Areas Of Satisfaction - The quality of the material and the workmanship of the installation. An outstanding job.
Areas Of Satisfaction - My wife and I are totally satisfied. We are very pleased with the outcome of the project and the finished job. It looks very good. It changed the overall appearance of our home.
Areas Of Satisfaction - The workers were pleasant and polite. Though it was cold and around the holidays they always seemed happy. They were doing their best. They were always accommodating. They always made sure they weren't inconveniencing us in any way. The work they did is beautiful.
Areas Of Satisfaction - They were very effective and responsive and the workmanship is great.
Areas Of Satisfaction - I was most satisfied with how quickly they got the pricing information back to me and they were able to show me samples of the product in order to show me exactly what I needed. Also, the rescheduling was done very quickly.
Areas Of Satisfaction - The materials used and the workmanship. The project turned out fantastic.
Areas Of Satisfaction - Communication good. The crew worked incredibly hard in hot, humid weather. Always polite and respectful. They treated our home as if they were working on their own. When there was an issue, John responded without complaint and got the job done. Again, always polite, and on time, too. Good after-job clean-up. We had a surprise problem with a small area in the roof. Taken care of well at a reasonable price that made us feel like we were not being taken advantage of.
Areas Of Satisfaction - The strong work ethic of the crew
Areas Of Satisfaction - The actual contractors who did the work, did a good job.
I have unresolved leaks after several attempts to resolve the leaks are still present. There were not leaks before the roof and siding were replaced. Drywall and water damage in several places now.
TDS Custom Construction does high-quality work. When it took longer than expected they worked with me on schedule and budget. We are happy with the service we received.
It was one of the best experiences we've ever had. The men were very professional, timely, and explained to us everything that was going on. We were definitely pleased with the whole process.
Following Ravinia's visit, our air conditioning failed to cool despite having worked a week prior. Moreover, when we called, we were told that the earliest available appointment wasn't until Monday. Would be poor customer service for anyone but as a long-time Home Club member, I was shocked.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Apex General Contracting as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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