In general, the work was more than adequate. However there were specific details left unfinished and in complete.
Area Of Satisfaction - I was satisfied with their quick response.
Area Of Satisfaction - On time , Communication was Excellent.., they were Very Thorough with Taking care of my Issue..
Additional Comments - The group of people that came into the home were good people.
Area Of Satisfaction - I was impressed with its service by checking to make sure that there was no moisture in walls. And that he made sure that walls were completely dry. He was committed to do a great job.
Scot was very good at explaining everything they were doing and why. He kept me apprised of every step of the process. Thank you so much for all of your help.
Area Of Satisfaction - I was kept in the loop the entire time.
Area For Improvement - None
Area Of Satisfaction - Fast & complete
Additional Comments - Work was done in Washington & they were excellent
It was 4 days from initial site inspection until the actual equipment was brought in. I think this is too long a time. One of the de-humidifers was VERY noisy (I think a bearing was going out but the league fellow said it was just a noisy unit). All in all, the crew was fine, just the deal in getting it started was not good and the extremely noisy fan in one of the dehumidifiers was problematic for us as we were staying in the home. They did not move the stove/counter unit in the kitchen (they cut around the 2nd level of sub flooring around the counter, and when they were done, I moved the counter/stove top and ultimately removed the second layer of sub flooring as there was moisture under it and I dried it with my fans and smaller dehumidifier.
Area Of Satisfaction - America's Elite did an excellent job. They removed all of the damaged insulation and gypsum board, leaving the areas prepared for repairs.
This was our first experience with water damage. Americas Elite Inc did a very nice job removing all the damaged areas while doing their best to keep out house together.
America's Elite was very professional, fast and hard working. They are super trustworthy.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Americas Elite Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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