They were very professional and very proactive. It was some of the best service I've ever had.
Took one year for them to work on two bathrooms. Didn't show up most of the time when scheduled to. When job was finally done, they left us with a cracked bathroom sink, paint all over vanity, doors and door frames, broken front door mechanism, sheetrock dings on stainless steel fridge. The worst company ever!!! Highly Do NOT recomend!! You will be sorry!!!!
The work was not started when stated and no one ever followed up with me after initial commitment was made by ATI. I experienced several instances of frozen water pipes because of their delay. I had to contact them and when the work was done it was sloppy and incomplete yet ATI wanted full payment. I would never, ever use them again!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ATI Restoration, LLC - New England as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys