ATI consistently didn't meet their own set deadlines in the process leading up to the start of the work on the water damaged living room wall, which forced me to take the bathroom renovation to another company. I felt I was justified in doing so when the living room wall - a 2-3 day job by their own estimate - took 6 days (not counting the 2 extra days they had to come out to fix problems with their work).When they left after the final time working, there was a gap in the floor between the end of the wood flooring and the baseboard. I had to call to get them to come back out to see the issue and then they had to install a base shield to cover the hole.A few days after that, one of the bulb housings in the ceiling for the cans lights was falling. So again had to call to come back out and fix the issue because of our 11.5 foot ceilings.
Excellent communication and great customer service made my experience with this company excellent. I highly recommend this company.
The billing provided by this company is lengthy and can be hard to decipher. It was very difficult to understand what i was being charged for, and why their numbers were different than the estimates i had received. I also could not understand how their expenses translated to my Insurance carrier's limitations. They also charged for items/services that i don't believe were provided. My insurance carrier is supposed to be looking into this, but they don't seem particularly interested.
Everyone has been incredibly polite, clean and hard workers.
They were great to work with.
Everyone I worked with was very supportive and helpful through a difficult process, they are terrific people.
They are very, very nice. I was a crazy lady.
In the middle of the night we had a broken hot water main in the kitchen which flooded part of our kitchen and family room. My wife and I were concerned about the quality of work in properly restoring both our kitchen and family room, it was a mess. ATI came out assessed the damage and quickly took control of the restoration. What started out to be a restoration disaster ended up being a beautiful completed restoration. We would highly recommend ATI for home restoration.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Technologies - Chatsworth as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys