They are very professional, the gentleman knew what he was talking about. He was always on time. It was an excellent experience.
With the many problems I had, I don't want to impose that on any of my friends.
I've already recommended them to another person who is very happy with their work.
Thank You for our positive, helpful experience with our new roof! Your extra time and efforts were greatly appreciated in giving us addresses of homes to go look at roof colors and the visit and explanations we had with you! We feel very good about the quality of your product.
Overall, the guys who put the roof on were very professional. They worked hard and diligently. They really did a good job. I did not see them lounge around at all or anything. They were here to work, and that was it.
Mr. James Householder came to my home and gave me a bid. He took care of everything. Everything was great.
They were the best company, the best quote, and they did an excellent job. I'd recommend them to anybody.
I was very happy until I paid the down payment and then the communication was horrible. They would not return my calls. I would not recommend them to anyone, I would actually recommend against them.
I feel that our sales rep. was excellent. He gave me tons of information and he was really patient. Also, the inspectors were super cheerful and they thought there were a couple of things the installers could have done better and they fixed it. It was a great experience.
In my efforts to locate a roofing company I reached out to several companies - many of them didn't even reply to my request for help / information. American Roofing Company quickly responded and followed through with a fair estimate. I was also very happy to see their A+ rating with the BBB.It is to be expected there will be problems in any process involving a crew of people and there were a few problems during the course of my re-roofing project but all concerns and issues were resolved without conflict or confrontation.
Thank you for the great service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Roofing Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys