I only gave American remodeling one star because I was not happy with the service we received.We were told that, they had their Own crews that did all of their work. A Subcontractor showed up to put our roof on. We were told that they would lay down tarps over our flowerbeds to catch all of the nails and roofing tiles. They did not do this! And I had to clean up with they missed. We had very little communication with the crew that came to put our roof on.A month after the roof was put on, we had a leak. Called the office and was told someone would come out at 2 o'clock. No one showed up! Day 2 called the office, was told someone would be out. Again no one showed up. Day 3 called the office to find out why no one was showing up to fix our leak. I was hung up on! Repair man did show up at 6 o'clock that night.Our roof is Owens Corning. We were told that it came with the 50 year warranty. When I called Owens to find out about our warranty, they told me that the standard warranty is 20 years and what I purchased was the 50 years extension. So American remodeling, sold us an extended warranty without our knowledge.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Remodeling Enterprises Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys