These guys are very professional and knowledgable. They treat the customers like family.
American Construction went above and beyond the call of duty especially when we encountered some unexpected problems.
You can share as long as you say Abby of Ardmore (not Abby H.)
Additional Comments - Everything was great and I really like the contractor American Construction
Areas Of Satisfaction - I was most satisfied with the communication.
Recognized Excellence - Greg provided exceptional service.
We were very pleased with their professionalism and caring about the job they were doing for us.
Areas Of Satisfaction - The all areas were satisfactory.
Current Referrals - We have recommend them to others.
Recognized Excellence - Chris was exceptionally caring and detail oriented. It was a pleasure to work with him.
I'm key on communication. The project was interrupted by Mother Nature several times. Being 3 hours away from the property, Molly & Greg were great on keeping me in the loop. Their work force and supervision were top notch! I wouldhighly recommend them to anyone needing to replace a roof.
Areas Of Satisfaction - Their level of communication was great. I was never in the dark on the progress of the project.
Recognized Excellence - Molly & Jake were fantastic!
very pleased with the job they did. I would recommend them highly
Areas For Improvement - none
They were pretty good people, professional and they did what they promised.
Areas Of Satisfaction - They were clean and entered the room, cleanly. They put covers down and I was very satisfied.
Recognized Excellence - Craig was good.
Great people to work with. Very professional! Great workmanship. We are getting lots of compliments on the work that was done. Thanks!!!
Areas For Improvement - None
Areas Of Satisfaction - Chris, Greg and Molly (and the on-site crew - I just don't remember their names) were always responsive to pur questions and concerns and went above and beyond for us.
Current Referrals - Not at this time - but I will recommend them when I can
Recognized Excellence - Greg, Molly and ChrisThe on-site crew were friendly and great to work with.
Additional Comments - Thank you!
Areas Of Satisfaction - I was happy with the communication before we signed the contract. They came to the house multiple times and thoroughly explained the benefits of having the product, and did demonstrations. They were patient and helpful as I made my decision. They were also very knowledgeable.
Recognized Excellence - Joe was very patient, and remained sincere and honest in every conversation we had. I had no problem trusting him, and the knowledge he shared helped me make a clear decision.
American Construction (NJ) is very professional, courteous, and did a very good job!
Recognized Excellence - I would like to recognize the installation crew, they did a really good and the whole team is very professional.
Chris and the team at American Construction were by far the best and most professional contractor I have ever worked with. They were with me every step of the way from coming out within 2 hours of my initial phone call to do an emergency repair on my roof after a tree fell on it to late night calls about questions I had during the insurance claim process to putting the final and most meticulous finishing touches to the beautiful new roof installed on my home. I will use them for all future home improvement projects and would recommend them to any of my friends and relatives.
Areas For Improvement - none
Areas Of Satisfaction - Quality, customer service, price, professionalism, and timeliness
Recognized Excellence - Chris Buener
Recognized Excellence - They were all good, from Molly to the president.
Recognized Excellence - The salesman and foreman/project manger, were very good.
Quality Of Materials - Everything had Owens Corning on them. Everything was explained to me at the time of accepting the contract,and at the time of installation.
Schedule - They actually moved it up. The dumpster came early and they didn't want the dumpster sitting there too long. So they moved their schedule to accommodate me.
Areas Of Satisfaction - It was mostly Owens, and they were here all day. They only stopped for lunch. Worked from 7 am to 6:30 pm and they were packing up and leaving at that time. They did a very good job, no complaints at all.
Recognized Excellence - They were all good, from Molly who answered the phone calls, and Joe Grozo, the sales representative. Also the project manager, whose name I don't have, to Freddy and his crew. All of them were helpful and they were ready to answer any questions. No one specifically to recognize.
Current Referrals - Not at this time but I would Recommend them to my Friends and anyone else. I am very satisfied.
Recognized Excellence - Yes I would like to Commend Greg and Molly for their help in helping me and my wife with this Project, they were Great and we appreciate everything.
Additional Comments - Thanks again Greg and Molly u guys r the best.
Recognized Excellence - I would like to recognize the installers for their exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Construction (NJ) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys