Everyone at Alpha Roofing and Construction was professional and courteous. The installation crew did a great job as well.
We dealt with Bill and he was incredible, informative and educated us in areas that we needed. He was a very good resource.
You can't find anyone better then Bill and Alpha Roofing & Construction.
The staff at Alpha was very concerned about us being satisfied therefore they went above and beyond what was necessary to get the job done. We are very satisfied that the job was done professionally and will use Alpha Roofing & Construction again.
This is the 2nd time we have used Alpha Roofing & Construction we were very pleased and would recommend them.
I highly recommend them because they are great.
You'd be crazy not to use them over somebody else.
They went above eveyrthign we aksed for. They did everything was in a timely manner, and they were curtious.
They were very professional, nice, and cooperative. We would recommend to anyone. They did a spectacular job!
Bill Traut was at all times in complete control of our very large project which included, roofing stucco painting guttering an a few additions to the original structure. He was professional, incredibly polite and did absolutely everything he said he would do from start to finish and did it all on time.
They were really good all the way around. They are just good honest people.
When our home was damaged by a tornado, I was expecting a long, frustrating repair process...I am so thankful that Alpha Roofing & Construction showed up the next morning to offer help. They applied temporary repairs free of charge to prevent further damage, did a superb job on our roof and managed a team of subcontractors to complete the other repairs. I couldn't be happier with the professionalism and responsiveness of the Alpha team and with the results of our repairs. I would highly recommend Alpha to anyone needing roofing and other construction-related services.
They were very prompt, courteous, and helpful. I would recommend them.
Areas Of Satisfaction - The over all service was great. Don, with Alpha was great.
Additional Comments - His business line was ringing and had to cut it short on number 16.
Areas Of Satisfaction - I was most satisfied with their courtesy, quality, and work.
Lead Source - We've used them before, would recommend them to anyone, and would use them again.
Current Referrals - I have referred Alpha Roofing to several of my friends and they've all been very satisfied.
Additional Comments - My compliments on their workmanship, courtesy and professionalism!
A+ work! Very nice people and excellent work!
Areas Of Satisfaction - I would say besides the workmanship, the owner went above and beyond to help me.
Lead Source - A friend
If you are looking for a Company to do your repairs, I suggest you use Alpha Roofing and Construction. I couldn't be more pleased with the job quality, timeliness, professionalism and courtesy demonstrated by everyone. We did have one minor problem but the day we reported it, it was taken care of. We have recommended and will continue to recommend Alpha to all who ask.
Areas For Improvement - none
Areas Of Satisfaction - the job was completed on time and everything that was promised was taken care of.
Lead Source - Their representative called us.
Current Referrals - No
I have already referred them.
Expertise - I was referred to Alpha Roofing from a friend. They we there when the insurance adjuster came and worked with them throughout the process. I would definitely recommend and use them again.
Likely To Recommend - I have already referred them.
Areas Of Satisfaction - Bill was great to work with!
Lead Source - From a friend.
Current Referrals - I have already referred someone.
Additional Comments - I would use them again.
100 percent satisfied .. Bill was wonderful about explaining all the steps.. Everything went as promised... I felt like the only customer he was working with at the time.. Never hurried any decision I needed to make. Answered or explained any concerns I had... Thank you. Cindy W. Yukon, Ok.
Areas Of Satisfaction - My sales rep, Bill
Lead Source - A neighbor
Repeat Business - If the need arises I will be calling Alpha.
Alpha Roofing & Construction is the absolute best!! Cannot be beat!
Areas For Improvement - none
Areas Of Satisfaction - Customer Service. They did exactly what they said they would and went above and beyond what was necessary to ensure I was taken care of and happy.
Lead Source - Local Advertisement
Alpha has been very good! They've done three projects for me personally, and each and every time, from the beginning to the end, I don't know how any of it could have gone any smoother! They're always available for phone contact if we have any questions. Any time we have an issue they take care of them. It's been a really good experience with Alpha all the way around. Their employees treat us like valued customers and we wouldn't hesitate to recommend the company.
Areas Of Satisfaction - They were prompt to show up on the job. Everything went as they said it would and was on schedule. They are the exception and not the rule!
Lead Source - Through contact with other service companies that we work with.
Additional Comments - We are as pleased as we can be, and even now if I have a question I wouldn't hesitate to call, which is different from a lot of other companies. They are definitely my go to roofing company.
This was the best experience I've had dealing with a company in years. They treated my kindly and professionally, gave expedient service, and followed through on their estimate and even went above and beyond. I am very pleased won't use anyone else.
Areas For Improvement - None
Areas Of Satisfaction - Customer service was phenomenal. Alec Mathis has my business and my referrals for life.
Lead Source - From another satisfied customer.
Current Referrals - Not at this time but I will recommend to anyone who needs your services.
Repeat Business - I will have alpha replace my west side backyard fence and add rear gutters to my house Spring 2015.
Additional Comments - Alec Mathis A+ guy. Great to do business with.
They are one of the finest contractors with whom I have worked. I have used them exclusively for twenty years. I especially appreciate the way in which they work on your behalf with insurance adjusters. Class act from start to finish.
Areas For Improvement - They are one of the finest contractors with whom I have worked. I have used them exclusively for twenty years.
Areas Of Satisfaction - The way they work with the insurance adjuster.
Lead Source - Referred twenty years ago by a good friend.
Current Referrals - I refer them regularly.
Repeat Business - We have jobs in the works now.
There were no problems at all working with Alpha Roofing and Construction. The materials were exactly what I wanted and they were done in one day when I thought it would take much longer. After the job there was a minimal amount of nails to pick up. I can't recommend Alpha Roofing and Construction highly enough.
Areas Of Satisfaction - There were no problems at all working with Alpha Roofing and Construction. The materials were exactly what I wanted and they were done in one day when I thought it would take much longer. After the job there was a minimal amount of nails to pick up. I can't recommend Alpha Roofing and Construction highly enough.
Current Referrals - I refer customers to them all the time. Everybody on my street who has had a roof done used Alpha Roofing and Construction.
What I thought from the start was probably going to be a real chore, turned out to be a pretty pleasant project. Thank you Alpha Roofing for all the extra personal touches you rendered to me through the days it took to roof our Church!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alpha Roofing & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys