The company was excellent to work with.
Our family was very pleased with the restoration work done on our home. They were very professional and treated us fairly.
Workmanship was good as was the quality of service. A few shortcomings were the lack of communication from the staff (I waited half a day for them to come back, then was told they'd be back another day) and also the distribution of a refund, which I had to keep reminding them of.
The guy that was running it was very professional and helped out a lot.
They were really good to work with.
Overall, they did a really good job.
They are very good to work with. They went the extra mile. They did wonderful work. I was very pleased.
They were very prompt in responding to our disaster. They were also very thorough in damage assessment and repair, very courteous and the work was very professionally done.
Area Of Satisfaction - They came quickly and were very helpful and professional. They worked hard and didn't waste time, plus they were very polite. They also called with follow ups.
Area Of Satisfaction - They came in and addressed the problem and took care of it very quickly. They were great to work with.
Additional Comments - The property that was the subject of this survey is in Cedar City, Utah and not Boulder City so recognize the comments apply to the folks in Cedar City.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ally1 Disaster Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys