In regards to the communication, there were delays with materials. I had to keep calling to see what was going on. It just happened, no one contacted me and said they were coming. We had kids getting on the bus and cars in the way. We had no heads up the days they were coming. The materials and vendors would just show up. We are still finding nails in our driveway.
Our roof looks better than any of the others in the neighborhood.
The representative that came to my house was very professional and knowledgeable.
I enjoyed them, and I loved the crew that they had. They had a great crew. When they left they left behind the products that they did not use. Other than that, you would not know I had a new roof. How they left, you did not know that arrived and showed up. I loved them. I would recommend them for anything. I have never seen a roofing crew that basically did not look like they exist. I loved the crew! It was a great experience. I am 100% in love with them.
They did a great job and the work looks very professional and well done. My salesperson was great to work with.
It was excellent workmanship from an outstanding crew.
I would recommend to make sure there is a timeframe in their agreement. That is what drug it out for so long after they pushed to get the insurance payment, and then it was like a disappearing act. I would talk to the salesperson continually, and then they vanished. Finally, I started to ask about when they would be starting, and it kept getting kicked down the road. I have had that happen before and, unfortunately, it is common practice when you get a downpayment. Once you give some money, it changes.
Highest quote, I feel like they delivered value for the money
They were excellent and very professional. I would recommend them and would hire them again.
My roof, fascia and gutters all look awesome.
I thought the project manager was extremely knowledgeable and helpful.
They did good work.
The only slight issue I had was that I met with the salesman, and he was supposed to call me to give me the date. He did not call. Someone else called me the following week because he was sick. I did not know what was going on when a different person called.
I was sold a 5-star experience, and I did not get a 5-star experience. They did not live up to their ed of the bargain on any items. I would not recommend them.
The products that we got are as promised but the quality of service and professionalism of Allstate Exteriors is not what we expected. We are not satisfied with this company.
I was surprised to learn about the damage that was being done to my roof. I wasn't expecting that because we had had a new roof put on, ten years ago. He was very thorough in showing and explaining everything to me.
I am very pleased with the installation!
Allstate Exteriors, Inc. did quality work at a great price. Everyone was extremely courteous and professional. I highly recommend them.
Eric was very good to us. He was very professional and we appreciate the quatily work.
It was expensive, but seems to be worth the cost.
They were very attentive to the work while it was in progress. There was a project manager here on a regular basis. They worked well with our insurance company. They made sure we were able to get the max available for assistance in paying for our roof. Every person I talked to at the company was very courteous. It was a great experience.
The quality of the product and the workmanship are excellent but the customer service is poor.
Everything turned out really great.
We also had them install siding and from the issues with that and the lack of communication, I wouldn't recommend them.
They showed up when they said that they would and they did the job really well.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allstate Exteriors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys