I am very pleased with the installation!
Allstate Exteriors, Inc. did quality work at a great price. Everyone was extremely courteous and professional. I highly recommend them.
Eric was very good to us. He was very professional and we appreciate the quatily work.
It was expensive, but seems to be worth the cost.
They were very attentive to the work while it was in progress. There was a project manager here on a regular basis. They worked well with our insurance company. They made sure we were able to get the max available for assistance in paying for our roof. Every person I talked to at the company was very courteous. It was a great experience.
The quality of the product and the workmanship are excellent but the customer service is poor.
Everything turned out really great.
We also had them install siding and from the issues with that and the lack of communication, I wouldn't recommend them.
They showed up when they said that they would and they did the job really well.
I was most satisfied with their workmanship and efficiency to get the job done. They only thing I found a little disturbing is that the crew that came to start with did not speak English. It was tough for me to communicate with them. Later on, someone showed up that could speak English.
This is for all of the reasons that I have already stated.
I wouldn't recommend them.
The salesman, Evan, was very knowledgeable, and very patient.
Everybody was extremely polite! We could not have asked for a better experience! We are very pleased with the work.
They did an excellent job. As far as the corning, it was excellent. There were a couple of issues, but the manager called them all back and made them redo the issues. My roof leaked on the inside and I had an issue in one of the bedrooms. In most places the ceilings are white but my ceilings are semi-gloss. I kept telling him that he had to use semi-gloss. They put a flat paint instead of a gloss. That was the only issue that I had with all of it. They do really quality work and they are very professional. Noah was very knowledgable and professional. He was on top of things. He kept he updated with everything. He did a fantastic job.
Areas Of Satisfaction - I was the most satisfied with how they handled things. They were right there after I called. Noah really impressed me. I was happy with the owner too. He walked the roof for an hour and made them fix the issues.
Current Referrals - They are all over London. Everywhere you go you see their signs. You can't beat them. They know their stuff. They are very professional at it.
Recognized Excellence - Noah and the owner were exceptional. The lady in the office that I paid the deductible to was pleasant and professional. I think it was the owner's wife.
Areas Of Satisfaction - I was most satisfied with their professionalism. There was no high pressure. They just laid out the facts and that was what it was.
Recognized Excellence - Everyone that I talked to, was very fine, polite, and courteous.I can't say anything negative at all.
Areas Of Satisfaction - The salesperson was really good. He came out, met with my adjuster, and everything went smoothly.
Areas Of Satisfaction - I was the most satisfied with Glen. He was our salesperson. He made sure that he documented everything and made sure they did everything that they were supposed to.
Recognized Excellence - The salesman and the crew were great! I will be calling them in a month, so I can have them install some new windows.
The staff were very professional, friendly, like talking to an old friend. They steered me in the right direction, didn't lead me on and didn't make me buy something I couldn't afford. They went around my schedule because I work nights so they wouldn't be banging while I slept.
Areas Of Satisfaction - They weren't pushy and they did what was best as far as venting, and heating cost. They explained everything.
Recognized Excellence - I would like to recognize all of them, including the roofing crew. I didn't find one nail in my driveway or anything.
Additional Comments - I would use them again and definitely recommend them to anyone.
Areas Of Satisfaction - I was most satisfied with the quality of the product and the look, the improvement all around.
Check their work out before you sign off. I didn't find out about the hole until a couple months after that.
Areas Of Satisfaction - I was most satisfied with the fact that we had a very significant rainfall during the installation and they very quickly covered the house. I was pleased with how quickly they responded to that.
They were very nice. Cleaned up properly and they were on time.
Areas Of Satisfaction - I was most satisfied with they were nice to work with and listened to my comment.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allstate Exteriors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys