Wood finish wasn't matches as requested so our stairs finish no longer matches the floor. Things are not leveled and baseboard are higher and gapped at the floor. Damages were ignored and argued between which team was too blame; we haven't heard back on getting things fixed. Closet doors are uneven and a spring is missing. Door stop is missing and not reinstalled. Hair was laqored into the floor. Our stairs have gouges from them. We were railroaded over when trying to communicate and haven't heard from anybody since. We were treated poorly the last time we saw them.
Alliance was very professional and responsive to my needs. They were helpful, friendly and honest!
Alliance Disaster Kleenup was recommended when I filed a claim with my homeowners insurance company with an issue that put me out of my home. Alliance did a fantastic job of getting the work done quickly as well as providing a high level of service and quality!Ron and Bill were my “liaisons” who kept me regularly informed of work being performed as well as timelines.
Dennis, the Project Manager that was assigned to us was great. He was genuinely helpful, respectful, knowledgeable and easily reachable through the phone.
Responsive agents, prompt communication, kept promises. A++ in my book.
Alliance is one company that does an excellent job with hand offs. It's a seamless transition between the experts, which is unique and special about this company. I really like that and how they handled the work.
The people at Alliance were uniformly professional, courteous and friendly, and seemed very caring. However, their systems are a mess. The staff seemed terribly overwhelmed, understaffed, and sometimes poorly trained. They are seriously in need of some investment in software to help them manage larger projects. For example, they made handwritten notes in Spanish that were sometimes impossible to decipher, took photos of many items that were not inventoried, had items on the inventory for which there were no photos, and many items that just got missed altogether. They dumped thousands of photos on me, and then I had to spend untold hours trying to match them to the inventory, which was often pretty impossible when they combined bunches of items together, seemingly randomly. They should have software that allows them to photo an item, note it on the inventory, so that everything is automatically accounted for & matched. Because they were so understaffed, it took them well over 30 days to get everything out of our ruined house, which resulted in more items becoming damaged beyond recovery, and I hated that they trashed valuable items (like family heirloom quilts and photos) without allowing the homeowner to at least photo them or try to salvage something. They also need better software to allow them to easily log items into their vault, so that when a homeowner needs an item (like bikes, office items, etc) they can easily be retrieved -- as it was, it was a huge time commitment on their part to try to sort through all their storage crates to find items. And by the way, Liberty Mutual/Safeco is the worst to work with! They farm bits of your belongings out to lots of vendors, and then leave it to you to try to manage it all. Horrible, horrible processes.
They were great to wok with, were professional, and I would recommend them to anyone. I would work with them again.
Ryan, my project manager, was wonderful to work with. He was extremely courteous & responsive to my needs. There were a couple of blips along the way, but they were dealt with in a timely fashion. I really am pleased with the results & would use Alliance again.
I was very pleased. They did a good job. The adjuster did a great job, he was very helpful and we had a lot of changes along the way. He was very accommodating. Then Ron, the project manager, was phenomenal. He came in and provided a lot of supporting info because it was a tough time and a very big mess. He was very helpful, heard what we asked for, and help us out a lot. If there was anything he wasn't able to do he explained very well and the original cleanup was great. Nothing but good things to say.
They were just wonderful.
We were very pleased with their professionalism and thoroughness. I would recommend them to anyone.
Things were sufficient for the situation.
The approach was like they were hanging around in their vans in our neighborhood just waiting to see what people needed. We checked out the BBB and didn't see any bad reviews so we hired them but as the days went on we started to see that there was no remediation or treatment on the studs. Most of the time there was only one guy working. I got the feeling they were either stretched too much or they thought that I wouldn't notice.
The people who work in the office and came to my home were courteous and helpful. It took a very long time, however, to begin the work.
My home repair was originally scheduled to be a 3-week job. It took 12 weeks to complete, mostly because work stopped on my repair multiple times and for weeks at a time after the job began. Once the initial drywall work had been completed, the subcontractors doing the remaining work left job after job incomplete. I had to intervene and request the work be completed. I also had to point out obvious issues, like incomplete paint jobs and all sorts of details, such as replacing shelving in closets, etc.
I live in south Mississippi and the home is in Algonquin, IL. Katie Guzzo and Ron Garbett were professional, friendly and very easy to work with via email or phone. Kept me up to date with the entire process until the job was completed, with photos along the way. My tenants are satisfied. Painless!!!
It was a big project. I didn't expect it to be finished in time, but I didn't expect it to be two and a half months late. They got paid top dollar, but in the end I don't think I got my money's worth.
Areas Of Satisfaction - I was most satisfied with their interaction and communication.
Recognized Excellence - Everyone at Alliance Disaster Kleenup who worked on our project was great.
Alliance Disaster Kleenup did a great job. They are very efficient and did what they said they were going to do in a timely fashion.
Areas Of Satisfaction - I am most satisfied that they did a great job. They got everything done and were professionally.
I would advise anyone to do their homework before you hire this company.
Of all the scenarios that might have happened, it was the best possible scenario. We are extremely happy.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alliance Disaster Kleenup as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys