Alliance Disaster team was professional and polite. Pleasure to work with them.
Alliance Disaster Kleenup was supposed to match what I had in the home. My homeowners' insurance said they would repair everything from wall to wall. All said that they would mix what they already had with what I had. I was fixing my house because I was about to retire. Then all these issues happened. I was in a hotel for 4 months. I was evicted from the hotel because nobody was paying for ht hotel. Finally, I called them to tell them that if they did not finish my home. They would be responsible for my hotel bill. The city would not allow me to move back into my home. I had someone come from California to help me with the cleanup. There were issues with the gas lines. I had to get that repaired. I was not aware that I was supposed to be refunded for my gas bills and food. The French drain is still not complete. They broke several bricks and I had to replace them. Their trucks spilled oil on my driveway, and they did not clean it up. The painter they sent left the house looking worse than when he came. The painter only had a few months of experience, and he did not know how to paint.
I was satisfied with the work done.
There were problems and stuff.
They work fast. I like it. They didn't take a lot of time, so that was good.
I was extremely disappointed in my experience with Alliance Disaster Kleenup. After reading such positive reviews, I was happy they would be doing the work on my place after it was flooded from a unit above. It started off well, the process was explained nicely and a timeline was set. The work was done well the first time and I was satisfied until my belongings were brought back into my place. This is where everything went wrong.I am not sure if my project was just too small, but there was very little oversight over the work being done at my place the entire time by the Alliance team. This led to tape being placed on the newly refinished floors when my furniture and appliances were brought back in. This tape ruined the finish of the floors. Something that could have been avoided with oversight. To fix this problem, it was attempted to treat the specific area which displaced me for another week. I came back to it looking worse than before I left! Again, no oversight over the crew doing the work or check in to make sure it was done correctly. Instead, I returned to a terrible patch job.This led to having to do the floors completely over again and us having to move out for another week. I requested the appliances be removed to make sure the floors would be done and match underneath since I am considering remodeling the kitchen. This was agreed upon - but not done. The return of my belongings the second time was done by the floor crew, who were not properly equipped leaving scuffs on the newly painted walls. I attempted to get Alliance to come out and look, but like the entire project, nobody ever did. Extremely disappointed.
The workers were professional, and courteous. We were amazed at how quickly they got the project done. It was quality work.
Best company I have dealt with in a long time for restoration work. They were really helpful, responded to all my questions, explained every detail of the process, Definitely will be referring Alliance Disaster Kleenup and team to all my family and friends.
The 2 project managers seemed to be confused, unorganized and just forgetful regarding the rehab of my house. There were days that went by when no workers showed up. There were delays getting material and the right material needed to complete the project. I addressed my time table with Alliance and work was still not done and they were ignoring my request for "touch ups" that were needed.
Alliance Disaster Kleebup is helping us with everything. Every time we have a question we call them and they are very responsive. They deliver what I need! They are really good at helping people out.
Wood finish wasn't matches as requested so our stairs finish no longer matches the floor. Things are not leveled and baseboard are higher and gapped at the floor. Damages were ignored and argued between which team was too blame; we haven't heard back on getting things fixed. Closet doors are uneven and a spring is missing. Door stop is missing and not reinstalled. Hair was laqored into the floor. Our stairs have gouges from them. We were railroaded over when trying to communicate and haven't heard from anybody since. We were treated poorly the last time we saw them.
Alliance was very professional and responsive to my needs. They were helpful, friendly and honest!
Alliance Disaster Kleenup was recommended when I filed a claim with my homeowners insurance company with an issue that put me out of my home. Alliance did a fantastic job of getting the work done quickly as well as providing a high level of service and quality!Ron and Bill were my “liaisons” who kept me regularly informed of work being performed as well as timelines.
Dennis, the Project Manager that was assigned to us was great. He was genuinely helpful, respectful, knowledgeable and easily reachable through the phone.
Responsive agents, prompt communication, kept promises. A++ in my book.
Alliance is one company that does an excellent job with hand offs. It's a seamless transition between the experts, which is unique and special about this company. I really like that and how they handled the work.
The people at Alliance were uniformly professional, courteous and friendly, and seemed very caring. However, their systems are a mess. The staff seemed terribly overwhelmed, understaffed, and sometimes poorly trained. They are seriously in need of some investment in software to help them manage larger projects. For example, they made handwritten notes in Spanish that were sometimes impossible to decipher, took photos of many items that were not inventoried, had items on the inventory for which there were no photos, and many items that just got missed altogether. They dumped thousands of photos on me, and then I had to spend untold hours trying to match them to the inventory, which was often pretty impossible when they combined bunches of items together, seemingly randomly. They should have software that allows them to photo an item, note it on the inventory, so that everything is automatically accounted for & matched. Because they were so understaffed, it took them well over 30 days to get everything out of our ruined house, which resulted in more items becoming damaged beyond recovery, and I hated that they trashed valuable items (like family heirloom quilts and photos) without allowing the homeowner to at least photo them or try to salvage something. They also need better software to allow them to easily log items into their vault, so that when a homeowner needs an item (like bikes, office items, etc) they can easily be retrieved -- as it was, it was a huge time commitment on their part to try to sort through all their storage crates to find items. And by the way, Liberty Mutual/Safeco is the worst to work with! They farm bits of your belongings out to lots of vendors, and then leave it to you to try to manage it all. Horrible, horrible processes.
They were great to wok with, were professional, and I would recommend them to anyone. I would work with them again.
Ryan, my project manager, was wonderful to work with. He was extremely courteous & responsive to my needs. There were a couple of blips along the way, but they were dealt with in a timely fashion. I really am pleased with the results & would use Alliance again.
I was very pleased. They did a good job. The adjuster did a great job, he was very helpful and we had a lot of changes along the way. He was very accommodating. Then Ron, the project manager, was phenomenal. He came in and provided a lot of supporting info because it was a tough time and a very big mess. He was very helpful, heard what we asked for, and help us out a lot. If there was anything he wasn't able to do he explained very well and the original cleanup was great. Nothing but good things to say.
They were just wonderful.
We were very pleased with their professionalism and thoroughness. I would recommend them to anyone.
Things were sufficient for the situation.
The approach was like they were hanging around in their vans in our neighborhood just waiting to see what people needed. We checked out the BBB and didn't see any bad reviews so we hired them but as the days went on we started to see that there was no remediation or treatment on the studs. Most of the time there was only one guy working. I got the feeling they were either stretched too much or they thought that I wouldn't notice.
The people who work in the office and came to my home were courteous and helpful. It took a very long time, however, to begin the work.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alliance Disaster Kleenup as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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