Lead Source - Through Home Advisor on internet.
Important Factors - I signed the contract and wrote a check for the down payment on Saturday but on Monday I finally got a estimate from another contractor that I had been waiting for and he not only offered to do much more venting work with out charge but his final charge was $2000.00 less and he had a better vent cap product. I really feel bad about breaking my contract with Allen Contracting, but I have known the new contractor for many years and he has worked for me before and Allen Contractors could not drop his estimate as low and make a profit and the new contractor had 40 years experience. Allen Contracting did not do anything wrong and put a lot of time and work into get our business and was very patient with us and polite when I canceled my contract.
Areas For Improvement - They never fell short in anything.
Areas Of Satisfaction - The spent a lot of time with us and came out three times to talk to us about the work to be done. They went into a lot of detail about how they would do the job and their estimate was reasonable for the work.
Quality Of Materials - I did not have any work done on my house. They came out to do a thorough inspection. I had no problems. The guy went above and beyond the call of duty.
Areas Of Satisfaction - The guy who did the inspection kept communicating with me. He was thorough and I had no leaks. He did everything from getting on top of roof and even in my attic.
Current Referrals - I have the contact information for Allen Contracting, and I will be sharing it.
Recognized Excellence - The young man who stayed in touch with me and did the inspection should be recognized.
I would highly recommend Allen Contracting for all your roofing needs.
Contractor Knowledge - Brian was very knowledgeable and knew exactly what needed to be done to address and permanently fix our leak issue.
Professional & Organized - They were all very professional!!
Communication - Great communication from Brian and he contacted me everytime to make appointments for the work to be done and my 100% satisfaction!
Installation Crew - Great group of guys and very courteous too.
Quality Of Materials - Great materials and to code.
Quality Of Workmanship - I'm very satisfied with quality of their work.
Clean & Safe - They picked up and left the place the way they found it.
Work Done Right - They strived for my complete satisfaction!
Problem Resolution - They are the best!!
Value Received - They were not the lowest price, but I certainly got what I paid for!!
Likely To Recommend - I would highly recommend Allen Contracting for all your roofing needs.
Areas For Improvement - They didn't and the job was done right!
Areas Of Satisfaction - Brian's communication, because he always contacted me and I really appreciated that!
Current Referrals - Not at this time. But if anyone does, he comes highly recommend by me!
Recognized Excellence - Brian and Felix for their attention to the details and communication.
Additional Comments - I can remember every job that, I feel that God led me to the right people to do it. Allen Contracting were an answer to prayer and we are very happy with the results! Thanks again to Brian and the crew.
Areas Of Satisfaction - They did a great job and there haven't been any problems.
I would recommend Allen Contracting for all of your Roofing needs
They were on time, they always communicated with me, everything was done on time, and people showed up when they said they would.
Areas Of Satisfaction - I was satisfied with everything form start to finish.
Recognized Excellence - I would like to recognize Brian Allen for his exceptional service. He did an awesome job. He had experience writing with the insurance company and he fulfilled all of his obligations on time.
Areas Of Satisfaction - I was most satisfied with the quality and professionalism.
Recognized Excellence - I would like to recognize Brian Lamorand for his exceptional service.
Installation Crew - Big 4!
Likely To Recommend - Absolutely.
Recognized Excellence - I would like to recognize Ryan for his exceptional service. We appreciate him a great deal.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allen Contracting Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys