They need to refer back to Owens Corning basic installation instructions. It is black and white. It is on every bundle of shingles. They are to do the simplest things. In reference to the amount of overhang on the rakes, you have to put the underlayment, drip edge, then shingles. They put the drip edge, underlayment, and then shingles on. It specifies on the shingles how to do it. The overhang on my rakes is almost 2 inches. The instructions say it should only be up to 3/4 of an inch. On the eves it says 3/4 of an overhang. They did almost 3 inches of overhang on mine. If Owens Corning wants to come out and look at it, I will be available whenever they want. I was told that the preferred protection plan covers improperly installed shingles. I don't know how they will warranty something that was installed wrong. We started this process at the end of May or the beginning of June. They have a signed document with the date. It took many months of back and forth to get them out there to correct issues. I have a video of the owner's son making very inappropriate hand gestures toward my wife the day they were doing the roof installation. He did gestures toward my wife when he thought that she wasn't looking. My 9-year-old daughter was out there the whole time. We told the owner, Jim, about it. The son was mad because he had to move three bundles of shingles from the driveway to the garage. He didn't want to get his pretty white golf shirt dirty. As soon as my wife opened the garage door, he made the inappropriate gesture toward her. He didn't think that she would see it, but we got it on video. The whole process was terrible, to be honest. I don't have a problem with the work crew. Michael, the owner's son, said that he was going to call the day before they came to give me a heads-up. He didn't want to go through different people communicating with us. He called to tell me that he was on the way. He didn't give me notice that they were coming. I wanted a couple of hours' notice that he was coming. In general, they were unorganized and unprofessional. Sometimes he communicated with me, but 98% of the time, he didn't. I think the tear down to starting and doing the shingles overall went pretty well. I didn't have any gutter damage before they started the job. They deny that they ruined my gutters. After 6 months of going back and forth with them, they offered me $500 to go toward fixing my gutters. It cost me thousands of dollars to fix my gutters. My neighbor has footage of him hitting the ladders on my house. They have the pictures that they sent my insurance company. They show that there was no damage to my gutters before they started working on the roof. When they said that they were done with the roof, I went up there to look and my gutters were all bent and smashed. They deny any of it. The $500 they gave me is only going to cover one side. The whole process was terrible. I personally clean my gutters 3-4 times a year. I am a maintenance director, so I know how to read instructions on how to install stuff. That was the most important thing. They replaced an attic fan. I told them that I had just replaced the motor on it. They said they were going to take care of it. I told them what model it needed to be replaced with if they were going to replace it. I was told he would replace it with that model. He installed a smaller model than what I specified. He assumed I was okay with it. He didn't tell me that he replaced it with a smaller model. They were not allowed to hook the new fan up. I get that because they are not electricians. When I climbed up into the attic to hook it up, I saw that they ripped my wires out of the attic fan. My ground wire is ripped out 7 feet. Now I have a smaller attic fan. I looked up the shingles and they look fine. The rakes and the eves are not installed to manufacturer installation instructions. That big of a project, it is hard to not have a mess. For the most part, they did as good as they could. They could have cleaned up the nails better. My work is still not done correctly. After multiple calls and conversations with Michael, he shrugged everything off. He didn't want to take care of anything. I reach out to Jim Keating, the owner, and he ignored my calls. He had Michael, his son, call me. When Michael called me back, he told me that his dad told him to call me because he was busy. On the day they installed it, they showed up on time. For everything else they did, they were not on time. Based on all the other problems I have had, I will not recommend them to anyone. They fell short of my expectations with their professionalism, communication with the owner and the crew, and basic roofing 101. They didn't follow the roofing instructions that are on each bundle of shingles. That is how simple it is. There are pictures on each bundle showing what to do. They don't follow up on their repair scheduling. The salesperson just smooth talks you. They ended up buying me my preferred roof warranty instead of fixing my roof. I just wanted it fixed properly. That is all I am asking for. Other than the rakes and eves, I think the shingles are pretty straight. It looks good from afar. There isn't anyone that I would like to recognize for their exceptional service. Not even the lady at the office. Don't pick these guys if you want it done right.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Advanced Roofing Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys