ARTec workers were some of the hardest working people we've ever had in our home. They did an excellent job on a very big, messy clean up in our crawl-space. I'm almost embarrassed to admit, they left it cleaner than it was before we had a pipe leak and leave an inch of water in the place. I would highly recommend them.
Bill, Lorraine and their team are amazing. They keep the customer utmost in mind and do whatever it takes to make the experience a pleasant one. They are professional, courteous and caring. I would definitely use them for whatever projects I may have.
I am happy as a clam with the quality of the work done!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Advanced Restoration Tech./Servicemaster - ARTec as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys