They were very professional and did a fantasitc job.
Doug Smith at Advanced Pro made a bad problem a pleasure. He explained everything, did everything he said he would do, and followed through. Great professional.
Everything was completed in a timely manner as agreed upon. Was there every step of the way to answer any questions. Thanks.
The company employees were professional, responsive and courteous. The subcontractors however were not as professional and consequently left the company with a somewhat worse rating. My suggestion, find more professional subcontractors! All in all good job.
Very poor service. They were very unreliable and I would never use them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Advanced Pro Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys