Areas Of Satisfaction - They showed up promptly and worked until 8 just to finish the job, they put a lot effort into the job.
Areas Of Satisfaction - The time. It only took two days.
Areas Of Satisfaction - They are a good company. When we spoke to the sales representative, we felt that we could rely on them.
Areas Of Satisfaction - They were timely and the job was done within the time frame inicated. The men were proffesional and curtious.
Areas Of Satisfaction - Good customer service and great roofing crew.
Recognized Excellence - Spencer and the whole work crew did an exceptional job! Highly recommended!
Additional Comments - They did an excellent job.
Areas Of Satisfaction - The house looks beautiful. We were really nervous on how it would look and we couldn't be happier.
Recognized Excellence - Alex was especially helpful and understanding of our needs and concerns. Danielle was professional and extremely personable when contacting us concerning our schedule.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Advance Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys