From the quote to the end of the project we have had great communication, fast response to any and all my many many many questions. Showed up when they said, did a great job faster than expected. Everything was cleaned up and looking great. Was a pleasure to work with. No stress in dealing with them (which wasn't the case with other roofers we got a quote from).
I thought Sean Marsh was excellent, he helped a lot. The crew arrived when they said they would and they did a great job.
They were a very professional and friendly organization that gave good service on time. They answered all of my questions logically and professionally.
Fantastic company to work with! Would highly recommend.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Acord Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys