honest people that do the job right, great customer service, very friendly, great value
They did a nice job and everything worked out okay. I am happy with their service.
We were impressed with the quality and speed of the work. The clean up was so great we could hardly tell they were there.
Areas Of Satisfaction - The folks at ABC Roofing were just awesome to work with. Both the onsite personnel as well as the front office. I would hire this company again if the need arises.
Recognized Excellence - Ryan Standifer was the gentleman I worked with on the proposal and he was very courteous and professional.
The individuals I dealt with (Ryan and Sonja) were truly professional and easy to communicate with. They were quick to respond to any questions I had and always followed up in a timely fashion. The work ABC conducted excellent.
Recognized Excellence - Sonja and Ryan
ABC Roofing did an excellent job replacing our old roof. They were professional, responsive, and provided quality workmanship.
Areas Of Satisfaction - Responsive to our questions. Completed the project on Schedule.Quality workmanship and an excellent finished product.
Recognized Excellence - Our salesman- John Titus was very professional, knowledgeable, and helpful.
Additional Comments - Great company!
I would highly recommend ABC Roofing. They were knowledgeable about the roof, and their job foreman and crew took the appropriate steps for my home in order to do the job properly, and that was a good value in my mind. I probably looked for roofers for maybe 4-6 months and got several quotes. Based on the professionalism and the other recommendations from others, I chose to go with this company and I was very happy with their service and communication.
Areas Of Satisfaction - I was most satisfied with the job foreman, Gary. He is very, very professional. It was a smaller crew, but that was fine. He stayed to see the second half of the roof project going on with the second ventilation. With Gary looking at this project with a fresh set of eyes and having him on the job, it was the most satisfying piece of the experience. I felt it would be done properly and right.
Recognized Excellence - JoAnn (in the office) was great about communication. Gary was also great. We had some damage to the ceiling of our bedroom when we had some rain while in the process of doing the roof, and they had a contractor who came out very quickly and resolved that issue. Their subcontractor who came in and made the mistakes right all did a good job.
Areas For Improvement - none. All expectations were met.
Areas Of Satisfaction - The pleasant workmen, and the fact that I feel fully comfortable in our home before the winter weather arrives.
Current Referrals - Not at the moment, but if we have a chance to give a recommendation, we will certainly do so. I will put our recommendation in our association Newsletter.
Areas Of Satisfaction - Office staff very helpful and friendly. JohnTitus did a great job explaining the process and answering our many questions.
Recognized Excellence - John Titus, JoAnn Hayes, Pat
Areas Of Satisfaction - Working with John was very good. I think the quality and the value of what we had done met, if not exceeded, my expectations.
Recognized Excellence - John Titus made the whole process go extremely well.
They offer quality work and excellent customer service. I highly recommend them!
Areas Of Satisfaction - They were very responsive and I felt that, more than with any other contractors, the salesperson was very comprehensive, very knowledgeable, kept us informed every step of the way, and met deadlines. That's very rare to stay on time.
Recognized Excellence - Ryan and Sonya (I think that's the name of the girl in the office) provided exceptional service.
Areas Of Satisfaction - I was most satisfied with the overall project.
I had ABC roof two houses this summer/early fall and both jobs were handled professionally -- on time, within budget and they look great.
Recognized Excellence - John, Joanne, Juan and Sonja.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ABC Roofing Co., Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys