They did exactly what they said they would do, and did it in a timely manner.
Professional and expert level craftsmanship
Everyone is so friendly, professional and walks you through the whole process!
Wally was great to work with & provided previous customer references that I could contact. I was able to inspect the quality of both the James Hardie products & A & W's quality installation. I received 3 quotes & A & W was also the most competitive as well during the project we required some additional repairs. A & W gave us a very competitive price on the repairs as well. Finally, every morning during the project A & W's foreman would go over the previous days progress & any repairs required and what to expect during that day.
We are very happy with A&W. Besides installing Hardie siding, we had several other items on our list (i.e., replace door with window, move bathroom exhaust, replace rotten window, paint bedroom ceiling, new porch railing). Everything was completed to our expectations and beyond. When we did the final walk through with Wally, we pointed out a few items that needed attention. He noted those and I'm confident they will be addressed in the same professional manner as the entire project. A&W will be first on our list when we have future needs.
Couldn't be happier! Quality people and quality workmanship, top to bottom.
A&W Exterior Restoration is great and very knowledgeable about Hardie ColorPlus siding.
Lead Source - Referral
Areas For Improvement - None
Areas Of Satisfaction - The project went very well and looks great.
Current Referrals - Yes
Recognized Excellence - Wally McNew
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of A&W Exterior Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys