I use A to Z Roofing & Exteriors all the time, and they do great work!
This company has replaced three roofs for me, excellent employees, work and long lasting roofs.
We received the best treatment from start to finish! Matt Lort was amazing, professional and kind, in making sure we understood the entire process. He communicated enough to make us comfortable with our decision. The roofing team was professional, did excellent work and a great team!
We couldn’t be more pleased! The project manager Tim was exceptional he was there for us through the whole process and got back to us quickly when we had questions. We are very pleased with the quality of there work and that of the subcontractors they provided. They have handled all the insurance paperwork very professionally. We would recommend this company to anyone.
The technicians including the site supervisor did an excellent job. They handled the cleanup very well. I was truly impressed! I live in a rural area. You get nails all over the place, but they were able to 99.9% of the nails. Not only did they replace the roof on my main home, they also did the roof on 2 other structures. There was a barn and a utility shed. All three structures are great! I had new downspouts put on, and I thought it was terrific. The subcontractor they used was johnny-on-the-spot. They bent over backwards to make it a good experience, and I've had a few bad experiences before.
Recognized Excellence - Bret was fantastic. He did the initial work and the company came in after that. All three structures were done well. I think he set the stage for everyone else, because the work he did was great.
Areas For Improvement - I think there was only one question I had. I reached out to the site supervisor when I had that question a few weeks after they were down. He showed the next morning to look and resolved it immediately.
Areas Of Satisfaction - They are always reliable. We use them for everything. We have quite a few rental properties and have used them for our personal ones.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of A to Z Roofing & Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys