The technicians including the site supervisor did an excellent job. They handled the cleanup very well. I was truly impressed! I live in a rural area. You get nails all over the place, but they were able to 99.9% of the nails. Not only did they replace the roof on my main home, they also did the roof on 2 other structures. There was a barn and a utility shed. All three structures are great! I had new downspouts put on, and I thought it was terrific. The subcontractor they used was johnny-on-the-spot. They bent over backwards to make it a good experience, and I've had a few bad experiences before.
Recognized Excellence - Bret was fantastic. He did the initial work and the company came in after that. All three structures were done well. I think he set the stage for everyone else, because the work he did was great.
Areas For Improvement - I think there was only one question I had. I reached out to the site supervisor when I had that question a few weeks after they were down. He showed the next morning to look and resolved it immediately.
Areas Of Satisfaction - They are always reliable. We use them for everything. We have quite a few rental properties and have used them for our personal ones.
Work started 1 month after quoted date, left debris around my house and left my gutters packed with debris. Almost looked intentional. For the price I paid, I received subpar service, too bad because I hate to be disappointed by contractors.
We are delighted with our new roof and for the very fast, very good work the crew did. Jeremy worked with us all through this project and we found him easy to work with and very professional. Who could ask for more?!
Professional work. On time and budget. friendly and respectful craftsmen. They took care to protect everything around my house and did a thorough clean up when they were finished. It was in all a good experience, I am pleased with A to Z, I would use them again for anything on roof and gutter.
Professional from start to finish.
Just left a message for next door neighbor, Don Banta 1397 Castlepoint Cir, with Tim Webster's phone number!
Great work, great service, and everything went smoothly. It was perfect.
They were just terrible.
Very nice roof!! A to Z patiently presented all my options. They payed attention to details and I am very impressed with the efficiency and craftsmanship.
Areas Of Satisfaction - Paying attention to details and making sure that the job is done right.
Additional Comments - I will recommend A to Z to others and continue to use A to Z for all of my projects.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of A to Z Roofing & Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys