Professional work. On time and budget. friendly and respectful craftsmen. They took care to protect everything around my house and did a thorough clean up when they were finished. It was in all a good experience, I am pleased with A to Z, I would use them again for anything on roof and gutter.
Professional from start to finish.
Just left a message for next door neighbor, Don Banta 1397 Castlepoint Cir, with Tim Webster's phone number!
Great work, great service, and everything went smoothly. It was perfect.
They were just terrible.
Very nice roof!! A to Z patiently presented all my options. They payed attention to details and I am very impressed with the efficiency and craftsmanship.
Areas Of Satisfaction - Paying attention to details and making sure that the job is done right.
Additional Comments - I will recommend A to Z to others and continue to use A to Z for all of my projects.
They started late since they were finishing another project and had to finish the following day, but the work and materials seems to be of quality. They handled submission to insurance for discount in premium for hail-proof shingles without me needing to do anything. Only complaint is that they placed boards against my garage door (for protection?), but seems to have caused problems since with the garage door opening. It now often gets stuck part way up and I have to reopen/close more than once to get it to open all the way.
Everything is good. The company's very good--number 1.
Additional Comments - The office staff was great to work with- understanding that we needed to wait to pay until insurance came through. Very professional in their communications with me- what to expect the day the work was done, precautions to take etc. We were not actually home when the roof was done, but all was cleaned up by the time we got home.
We asked for hail resistant shingles and that is what we thought we purchased. We sent the paperwork to our insurance company to get a discount. Turns out we did not get the right shingles. We got charged the correct price for the shingles we got but we were totally misled during the process. It was so irritating since we said upfront we wanted hail resistant shingles. This is the first roof I had replaced and was relying on the salesman to provide what we asked for. I was shocked that our roof did not have the shingles we wanted to purchase. So frustrating.
A to Z was fantastic from start to finish! They got our insurance company to cover the entire roof, installation and clean up was SUPERIOR!! Our experience was 10 for 10! Absolutely OUTSTANDING!
Likely To Recommend - I will ALWAYS recommend A to Z! A to Z was fantastic from start to finish! They got our insurance company to cover the entire roof, installation and clean up was SUPERIOR!! Our experience was 10 for 10! Absolutely OUTSTANDING!
If they are not getting gutters.
The A to Z installation staff was good and professional, but program management from Cory was very poor. Post-installation resolution to issues led by Cory is unacceptable.
Love this company! Had tons of them hitting me up after the hail storm but Jimmy and the team were on the spot. Friendly, fast and a beautiful new roof! I recommend them!
Recognized Excellence - Jimmy Read. I’m in a customer service business too. Explained everything, straightforward and got it done. I appreciate that.
Areas For Improvement - A couple of shingles came off due to weather, but they came right out and fixed them quickly.
Areas Of Satisfaction - I was most satisfied with how it was a very quick process from start to completion.
Recognized Excellence - I would like to recognize the entire team for their exceptional service.
Recognized Excellence - Everybody that I spoke with was really good. I thought they did a good job from ownership all the way down.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of A to Z Roofing & Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys