In December 2021, A to Z Roofing and Exteriors performed a complete replacement of my dimensional shingle roof, after my roof was severely damaged by a hail storm in late August 2021. I could not be more pleased and impressed with A to Z during the entire project experience.
This opinion is based in large part upon the work of Bree Beem and Tim Webster. Their attitude is one of professionalism and persistence, while being down to earth (real). It showed throughout this process. Bree and Tim both performed superbly.
Bree took the lead on resolving details and other issues with my insurance carrier, alleviating me from having to do so. All items were resolved and the roof and gutter replacement proceeded without disagreement about the project scope and insurance payments.
Tim was the on-site project manager who initially got the ball rolling, explained the process, answered questions, fielded concerns, etc. Either Tim or Bree was my point of contact and one was always available.
The other persons I dealt with, including Corey, Mike and Lorenzo of A to Z, as well as Jesus (vent guy) and his partner, along with the two gutter installers – they all represented A to Z Roofing extremely well.
The roof replacement, gutter replacement and additional vent installation took place quickly, over a two-day period around December 20, 2021. Very quick and complete - the roof and gutters look great!
One final item of note I can point out concerns communication and documentation. Throughout the entire process A to Z consistently provided complete and easy-to-understand reference materials regarding the company’s step-by-step activities. A to Z enabled a personal web site for my specific project. Then, at the project’s conclusion, A to Z provided a complete (PDF format) file of project documents (e.g. complete contract, warranty information, release of lien, etc.) – important project items that were provided as a matter of course by Bree Beem on behalf of A to Z. Again a highly valuable and professional action from A to Z Roofing.
To recap again, the work product of A to Z Roofing and Exteriors, including the actual roof and gutter replacement, along with added ventilation, but also the delivery of needed communication and essential ending documentation package met every one of my expectations.
I could not be more pleased with the work of A to Z Roofing and recommend this company very highly.
I use A to Z Roofing & Exteriors all the time, and they do great work!
This company has replaced three roofs for me, excellent employees, work and long lasting roofs.
We received the best treatment from start to finish! Matt Lort was amazing, professional and kind, in making sure we understood the entire process. He communicated enough to make us comfortable with our decision. The roofing team was professional, did excellent work and a great team!
We couldn’t be more pleased! The project manager Tim was exceptional he was there for us through the whole process and got back to us quickly when we had questions. We are very pleased with the quality of there work and that of the subcontractors they provided. They have handled all the insurance paperwork very professionally. We would recommend this company to anyone.
The technicians including the site supervisor did an excellent job. They handled the cleanup very well. I was truly impressed! I live in a rural area. You get nails all over the place, but they were able to 99.9% of the nails. Not only did they replace the roof on my main home, they also did the roof on 2 other structures. There was a barn and a utility shed. All three structures are great! I had new downspouts put on, and I thought it was terrific. The subcontractor they used was johnny-on-the-spot. They bent over backwards to make it a good experience, and I've had a few bad experiences before.
Recognized Excellence - Bret was fantastic. He did the initial work and the company came in after that. All three structures were done well. I think he set the stage for everyone else, because the work he did was great.
Areas For Improvement - I think there was only one question I had. I reached out to the site supervisor when I had that question a few weeks after they were down. He showed the next morning to look and resolved it immediately.
Areas Of Satisfaction - They are always reliable. We use them for everything. We have quite a few rental properties and have used them for our personal ones.
Phenomenal delivery and everything was done on time!
Let me start by saying Kevin, the project manager, was great. He worked hard to fix all the problems the inexperienced "painters" created. They didn't use the correct materials to fill holes, you could see every single trim joint in the house, and they had to come back 3 times to try and fix all t... more
We were very pleased with our whole experience. We had a small window available between trips and they were able to work with our schedule. The crew showed up early and were very organized. They were also very polite. The old roof was removed and the new roof was put on in 1 day. They also did our s... more
Nick and his crew are great. They took great care as they were working on my child care centers to not interfere with any classroom programming or playground activities. They did a great job and have been super at following up to make sure we are satisfied.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of A to Z Roofing & Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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