They were great. Starting with Robbie, they were very informed with everything I needed to know. He had a model of the roof, of what it would look like in the truck and a sample of material. He answered questions. I was worried about liability, but he had that all taken care of. He showed proof of license, that he was bonded, land of liability. He introduced me to his staff. Out of his crew all of them were positive and informative and they were very constant with their work and every time I went past, I didn't feel concerned. They seem to be really on top of things. They got it done.
Robbie was easy to work with and he was helpful.
I would happily recommend him to neighbors, family and anyone who wants a quality job.
They were very professional. They did the best work that they could. I am very satisfied.
Areas Of Satisfaction - I was most satisfied with their organization and adherence to scheduling.
Recognized Excellence - I would like to recognize Adam.
Areas For Improvement - They were superior in every phase of the project compared to the competition. We had various bids.
Areas Of Satisfaction - I am most satisfied with the overall. They were professional in the way the handled it. The home was cleaned up. They were thorough.
Recognized Excellence - Robby Lee Duin the owner is outstanding in construction management.
Additional Comments - Everything I have to say is positive. He has years of experience. It is a very professional operation. I would recommend them to anyone.
Areas Of Satisfaction - It looks nice and the quality of the material is good.
They had excellent customer service and very thorough to detail.
Areas Of Satisfaction - I was most satisfied with the quality of the job and the materials.
Recognized Excellence - I would like to recognize Rob for his exceptional service.
The owner Robby, communicated with me well. The work was done very professionally, and everything was great.
Problem Resolution - The owner was really good, so I would give him a 4.
Areas Of Satisfaction - I was most satisfied with the quality of the workmanship. We had a lot of wood replacement because of termites, and the replacement looked very clean.
Recognized Excellence - I would like to recognize Robby. He was very open, easy to communicate with, and made an overall great experience.
Areas Of Satisfaction - I was most satisfied with the overall professional attitude and attention to workmanship.
Recognized Excellence - I would like to recognize Rob for his exceptional service. He was excellent.
Additional Comments - I am looking forward to many years of use.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of A DUIN-IT Roofing & Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys