I dealt with Jeremy, he was very good and answered all of my questions.
Excellent work, it was done on time, and I can't complain; it was done well.
Never had to work with a contractor before and XL contracting took care of everything for us.
They never followed up on my satisfaction. There were nails all over the driveway. I called them and told them, and they said they would send someone out. I don't know if they ever did, they never told me. I like the roof but the customer service follow-up was not good. I would not recommend them to anyone.
XL Contracting performed an outstanding job. The team that was assigned to our project was extremely hard working and excellent clean up! Professional, patience, and knowledgeable process from the beginning to the end. Thank you, XL!
The experience was prompt, and to the point. No upselling, no gimmicks. They worked with our schedules to make meetings and were courteous and likeable. Roof looks nice, has no leaks. There were only about 10 nails in the area around the house when they were done. The installers only had one person who spoke english, but they definitely knew thier business. Price was on par with other offers. Would reccomend.
Areas Of Satisfaction - Customer service was great. He was very accommodating and kind. I did not feel pressured to buy.
Recognized Excellence - David the salesman we talked to
Recognized Excellence - The crew did a great job. Aaron and Scott clean up great and Justin's wife was very good to our dog when she came out.
Areas Of Satisfaction - I was satisfied because they are true to their word and they did the job right.
Communication - Especially their sales representative, Joe.
Additional Comments - The salesperson, Joe, was exceptional.
Recognized Excellence - I would like to recognize Pappy.
They were very helpful and quick to respond to me before I said yes and was just thinking. After 1st meeting then it went down hill some but they were still helpful and got the job done.
Recognized Excellence - The sales guy was very good.
Areas Of Satisfaction - I was most satisfied with the presentation from the salesperson. I liked him. I thought he did a great job. He was very thorough.
Recognized Excellence - Dave Wandell very knowledgeable about your product and worked for me against the insurance Co.
Areas For Improvement - They did what they were suppose to do. There isn't any short comings.
Areas Of Satisfaction - The crew is very good they deserve a raise.
Additional Comments - The crew was fast but. Very good with there expertise.
Recognized Excellence - I was happy with the salesperson.
XL Contracting is very professional, and when there was a concern, they addressed it immediately.
Quality Of Materials - I am very happy with my roof!
Sales Knowledge - 10!
Recognized Excellence - I don't remember his name, but I would like to recognize the salesman for his exceptional service.
Areas Of Satisfaction - We had a low hanging hot wire and needed the electrical plate replaced. We wanted to ensure the safety of our roofers and were getting the runaround from the electrical company. The salesman who oversaw the project addressed the electrical company for us because we were not getting anywhere, so he went out of his way to ensure that the electrical company did their part. to replace the electrical plate.
Design - 10! We got very nice comments from our neighbors.
Additional Comments - I would highly recommend XL Contracting to anybody! I am very happy with my roof! They handled it in such a professional way and were very knowledgeable.
Recognized Excellence - Nick was efficient, knowledge, and professional. He explained everything to us and worked with our insurance company on our behalf. We would and will recommend him to friends. Thank you for a job well done.
Areas For Improvement - None
Areas Of Satisfaction - The crew who did the roofing worked so well together. We were very pleased. They also did a excellent job and cleaned up the site to our satisfaction.
Additional Comments - As senior citizens we were thankful for all the assistance we received. Often there are so many forms, etc that are difficult. Nick simplified and explained so well. We were never left wondering if things were being done right.
Areas Of Satisfaction - XL Contracting has met my expectations in all areas.
Recognized Excellence - Jason Lily
Areas Of Satisfaction - In their willingness to do whatever I felt necessary to complete the job fully.
Recognized Excellence - Pepe Cabrera was great to work with. He was very communicative.
Recognized Excellence - Pepe did a wonderful job taking care of the insurance which I am very grateful.would of been lost with out his expertise.
Areas For Improvement - The weather played roll .other than that none
Areas Of Satisfaction - The roof looks great thanks XL
Quality Of Workmanship - The crew worked extremely hard and did a great job on a challenging roof.
Recognized Excellence - Justin did a great job organizing and the crew were remarkable on the roof.
Areas Of Satisfaction - Workmanship and time in completing job
Very Professional business, everything was done to my satisfaction.
Superior customer service and workmanship!
Areas Of Satisfaction - I was most satisfied with the overall experience of getting a new roof.
Recognized Excellence - I would like to recognize Jeremy Crabtree for his exceptional service.
Areas Of Satisfaction - I was satisfied that they got it done fast.
Areas Of Satisfaction - I was most satisfied with the overall end of the project. It was good.
Recognized Excellence - I would recognize the sales representative for exceptional service.
Areas Of Satisfaction - I was most satisfied with how they did the job on time and did it well.
Recognized Excellence - I would like to recognize Ryan for his exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of XL Contracting as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys