To begin with they tried to cover up damaged wood that was to be replaced. Thankfully our neighbors took pictures while we away. We have removed more than 1,000 nails from yard. We are still removing metal clips, pieces of vinyl siding, and pieces of insulation. The trampled shrubbery. They have yet to replace a damaged electrical outlet cover. Numerous calls have been made to the salesperson (Jack) without anything more than a promise. Save your money, find another company. They should not be allowed to participate with Home Advisor or Angie's List.
I had windows installed June 2019. Within months hundreds of bees were getting in the house. I wondered if these windows were sealed so good how could the bees possibly be finding a way into our home. Dean from Window World came out and looked at the windows. The bees were getting in behind our siding and getting in somehow. Dean suggested since this was an old home they may need to take all of the windows off and put a flashing behind the windows and then reinstall them. He told me Management isn’t going to want to do it but it really needed to be done. He sealed off the area where the bees were entering through the siding and told me to keep an eye on it. He would speak to management and let me know. Weeks later I called them to let them know the problem still exists. From October 2019 until January 2020 my appointments were canceled 5 times by Window World to come back out. MId January I called to complain about the numerous cancellations. Finally they came back out with management I'm guessing. Of course the bees are no longer active because of the 20 degree weather but now lady bugs were getting in. After inspecting the windows the guy came to the conclusion that the bees were not coming in from the outside but instead were inside trying to get out. He claims the windows are sealed and because my home is a very old farm house, they must be getting in through the walls. I was insulted that he thought I would actually think I believed his excuse and told him I disagreed. He then inspected the other rooms and went into the attic. He discovered a few areas where light was coming in and said that is probably where they are entering from (although I always thought all attics have ventilation of some sort). He also noted that we had dirt dobbers in the attic. I have lived in our home for 23 years and have always had dirt dobbers in the attic but have not ever had an issue with bugs getting into my home until after the new window world windows were put in. I told him I disagree with his assessment and he told me too get an exterminator. Clearly when management came out they were not looking for a solution to my problem but an excuse to not have to fix the issue. Very disappointed! Will never use again nor recommend.
The salesperson was great from the beginning and very knowable about window options.
Timely and professional service
The installers were very professional!
After installation, rain came in under the door. It took multiple phone calls to get someone to come back and look at the door. We are not sure that the problem has been addressed and are also unsure of the service support that Window World will provide in the future regarding this issue.
I like their price. Once they quote the price, that is what they charge for the job.
The installer who installed my doors was an elderly man by himself; he went above and beyond. He did an amazing job!
Recognized Excellence - I would like to recognize Juan Pablo for his exceptional service!
Recognized Excellence - Chuck was knowledgeable, priming and helpful.
Areas Of Satisfaction - The overall job and experience has exceeded my expectations.
I received superior service from the salesmen, to the product, to the installation. I was stunned. I love the door. It is so beautiful. The quality and the installation. I am amazed. They are coming back to estimate windows for my house.
Recognized Excellence - MIke Morgan was meticulous. He was so professional. The salesman, Kirk, was nice and helpful. He went the extra mile.
Areas Of Satisfaction - The door exceeded all of my expectations. The installation was so smooth and professional.
I would recommend them to anybody, they do such good work.
Recognized Excellence - Kirk the salesman did a very good job.
Areas Of Satisfaction - I have used them before, they do everything with really high standards. I am very satisfied with them.
They are very easy to deal with and very professional. The sales expereince was great and will help figure out what you want. There are multiple ways to pay. It was easy to set up and they showed when they said. The work was knocked out quickly and very smooth. The product is nice!
Recognized Excellence - Everyone was very good. The sales guy and the installers did a nice job and were organized.
Areas Of Satisfaction - There were several of the windows where they had to cut out a lot of rotten wood and replaced it. They did a neat job. You can't even tell. It was a really good expereince. The scheduling exceeded my expectations.
Additional Comments - I've seen their work before on my neighbor's house so I expected it to be pretty well. They are a great company and everybody there is easy to deal with. They do what they say. I'm going to be doing more windows in the front of my house during the Spring and will be sure to use them again.
I was pleased with the people that contacted me and the workers. I think I got an excellent product. Even my neighbors have admired my new garage doors. Mr. Michael Morgan did an excellent job. I would recommend him to do finishing work, he does it perfectly.
Areas Of Satisfaction - I expected a good job and they performed a good job.
Additional Comments - If I need some additional work or products I wouldn't hesitate for a moment to have them back to my house.
Juan is great.
Recognized Excellence - I'd like to recognize Juan, the installer, for his exceptional service.
Areas Of Satisfaction - Window World of the Triad met my expectations.
They were absolutely great in their service and work and were great with everything.
Areas Of Satisfaction - They met all my expectations.
Additional Comments - They are good. Their quality is good. Their service and representative is good. They did what they said, were on time, and I would call them again for any other work I might need. I recommend two other people and they have had their work done.
The service was excellent! They brought a couple of guys in, took out and put in the new windows in a day, and worked really really well! I couldn't have been happier!
Areas Of Satisfaction - They did all they were supposed to do in a timely manner and we were most pleased.
Window World of the Triad did a nice job! The contractors were very nice. They were fast and did good qulity work. I do not have complaints. The windows are wonderful.
Recognized Excellence - The installation crew that came out was excellent. They should be recommended to do any job Window World of the Triad needs doing. Kirk Sherwood is a wonderful young man. I enjoyed working with him.
Areas Of Satisfaction - Window World of the Triad exceeded my expectations in all areas.
Additional Comments - It was a great experience. I would recommend Window World of the Triad to everyone!
I was pretty satisfied with the quality of work provided by Window World!
Recognized Excellence - I would like to recognize Shannon, the sales representative. He quoted me a fair price and Window World was able to install the windows ahead of schedule, so I was pretty happy with that.
Areas For Improvement - I am pretty happy with their work. They are very professional. They showed up earlier than scheduled and it worked out with the time of year. I couldn't have timed it any better.
Areas Of Satisfaction - They met/exceeded my expectations with their professionalism and being on time. It was ahead of schedule so I was satisfied with that.
Additional Comments - I am happy with their work, This is the second time I have used them and plan to use them for another project. I am happy with their products and will consider using them again in the future!
Respectful - Fransico and his partner did an amazing job, extremely respectful of my home and property
Areas Of Satisfaction - Quality of product and installation, genuine concern for my property,
They were great.
Areas Of Satisfaction - The entire job exceeded my expectations.
Additional Comments - I was very pleased, and when I have the money, I will replace the other windows.
Areas Of Satisfaction - Very nice quality windows for the price.
Recognized Excellence - Yes! Louise, the gentlemen who was here installing the windows. He was awesome.
Areas Of Satisfaction - They were great at everything.
Additional Comments - I am very pleased and will call when ready to do the rest of the windows.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of the Triad as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys