The builder was very nice and helpful. He was willing to go above and beyond.
The interactions and buying process were smooth and professional!
There were a few areas keeping me from giving a 5 star. 1. The truck barely fits in the garage (inches). That seems a little crazy in Texas! 2. We purchased a new build two weeks ago and we still have tape all over our house from our blue tape walkthrough... our main point of contact has been extremely slow to respond and schedule these fixes which has been very annoying. 3. The light fixtures are very outdated and not super attractive. I have a friend who also lived in a Wes Peoples home and they also had to spend money switching out all light fixtures. Of course we love the house in its entirety. It just seems like little details are not a priority to Wes Peoples and that’s what has been frustrating. We purchased a Paradisa home before this and didn’t experience these issues so it’s been very frustrating
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wes Peoples Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys