Recognized Excellence - Tony Long did a great job.
Areas Of Satisfaction - They were very professional and timely.
Quality Of Workmanship - Very good work.
Recognized Excellence - Tony jones very good to work with install walk in shower in one day nice job no leaks
Areas For Improvement - All good
Areas Of Satisfaction - Overall job
Additional Comments - Tony and his helper did good job no problem
Design - Upscale Bath Solutions went over and beyond to ensure our design requirements were met.
Recognized Excellence - Tony Long worked hard and took care to ensure a good outcome.
Areas Of Satisfaction - Very willing to work with us to ensure that the installation met our needs and also our desires. I would hire them again for a similar job.
Recognized Excellence - Yes, their quality of work was excellent
Additional Comments - All is well
Very professional and thorough; it was quick and he did a great job!
Areas For Improvement - Panels ordered did not fit my shower. My shower was 63"had to use 60" because that's as long as panels come.
He was very polite, cooperative, and understanding.
Do your 3 company quotes and your due diligence and I think you will come to the same conclusion I did. Tony Long & Upscale Bath Solutions will be your best option to have your project done right and at a fair price. I doubt you will be able to prove me wrong!!
Problem Resolution - I didn't have any problems.
Areas Of Satisfaction - I was most satisfied with the timeliness and their promptness.
Recognized Excellence - I would like to recognize Tony.
The shower exceeded the expectations that I had for comfort and safety for my father. He is very pleased with the workmanship.
Areas Of Satisfaction - I'm satisfied with the speed of installation, and the ease of cleaning it.
Current Referrals - I don't have numbers but my neighbors have been asking about you and looked at the work. The homes here have been built after 1970, and have been built with tubs instead of showers. They're realizing they need to make some adjustments with ease of getting out of the shower.
Recognized Excellence - Tony is friendly, courteous, worked very well with my elderly father, who has a hard time hearing. He spoke to me personally, and I didn't have that experience with another company. They probably would have treated me differently if my husband wasn't here.
Additional Comments - Kurt and his sons did a great job and were very courteous. It wasn't an easy take out/removal of the shower. The tile was concreted into the wall, instead of being put in the traditional way. But you got it done and even did it in a timely manner.
Anyone who deals with Tony and his crew will be lucky. They were wonderful, helpful, kind, clean and neat. They got the job done quickly. I am very happy with my shower.
Likely To Recommend - I already have. Anyone who deals with Tony and his crew will be lucky. They were wonderful, helpful, kind, clean and neat. They got the job done quickly. I am very happy with my shower.
Areas Of Satisfaction - I am most satisfied with the quality of the work done on my project and in dealing with Tony and his crew.
Current Referrals - I have already given Tony's name to a couple of friends.
Recognized Excellence - I would like to recognize Kirk, the crew manger, and Tony, our sales person. Both were gentlemen, very kind and lovel to work with.
Areas Of Satisfaction - I am overall satisfied with the total job completion.
Recognized Excellence - I would like to recognize the whole team for such a wonderful job.
Our finished bath is beautiful. I cannot say enough good things about Tony Long and his team! First off, Tony is very low pressure and just a real pleasure to know. We knew going in that we had underlying water damage in our master bath. We spoke to several other contractors/bath fitters/etc. (including a 2+ hour sales presentation by a competitor) and chose Tony because he was honest and offered a true solution.Tony went way above and beyond a bathroom "update" for us. Once the 50+ year old tile and cast iron tub were removed, they ended up replacing some of the floor joists and reframing the walls. Obviously, this cost a bit more, but Tony was very reasonable and Scott is an experienced contractor, so they were able to fix it themselves (other people we spoke to said we would probably have to call a third person to fix the walls).I highly recommend Upscale Bath Solutions!
Schedule - Tony and his team were able to start a day sooner than expected.
Areas Of Satisfaction - You fixed the underlying water damage and left us with a beautiful bathroom.
Recognized Excellence - Scott does high-quality work and provided a real solution to our problems. He had some creative style suggestions for the trim, which we love. Adam works with a smile on his face the whole time. I enjoyed spending a week with them :)
The presentation with Upscale Bath Solutions by Tony Long was very informative and very professional. He was one of five companies we (my wife and I) interviewed to replace two bathtubs in our home. He was very knowledgeable of the products that were available for us to choose from. His estimate was by far the most reasonable and within our budget. Tony is very hands on with the business and the work from start to finish. The workers (Scott and Adam) were awesome! We were very pleased with their workmanship in installing our bath systems. We were highly satisfied with Upscale Bath Solutions and will definitely refer them.P.S. From the first phone call to the completion of the job, this company is absolutely awesome!!!
Mr. Long was very knowledgeable and gave good advice in regards to my project , he even made recommendations as to my project which i find very useful , the pricing was great and i think i got good value for my money
Recognized Excellence - Tony Long, the owner, provided excellent customer service from start to finish.
Additional Comments - If you select Upscale Bath Solutions for your bathroom remodel I think you will be well pleased with the final results.
Tony and his staff were very friendly and respectful for me and my family,. We're very happy wit the two bathrooms.
Upscale Bath Solutions was very professional and the customer service was great. I am totally satisfied with the finished product.
I was well please with the completion of the work, it was done in a very professional manner on time. The staff was very concern with keep the areas work on in a good manner.
Areas Of Satisfaction - Their professionalism in completing the job assigned. My wife and I was very happy with the appearance of our new bath areas.
Current Referrals - I have recommended Upscale Bath Solution to a friend.
Recognized Excellence - Yes Mr. Toney Long and his entire staff.
Additional Comments - I am well please with the Job done. Mr. Herbert Willis Jr.
They delayed it one day.
Installation Crew - They are very professional.
Areas Of Satisfaction - I was most satisfied with the honest work. They are honest.
We're very happy with our two new bathtubs. Tony did a great job explaining the process and his crew Scott and Adam did an excellent job with the installation. Would highly recommend them for this type of project.
Areas For Improvement - The time to start installation was delayed by 3 weeks. So better planning up front when signing up a job would be helpful.
Areas Of Satisfaction - The crew did a great job of installation and keeping us informed of their progress.
Recognized Excellence - Adam was exceptional in my opinion. He did an outstanding job of keeping us informed of progress, etc. I was also impressed with his sense of urgency in getting the job right in a timely fashion.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Upscale Bath Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys