Prompt response, excellent service! We look forward to completing the project.
They were extremely late and did not want to complete the appointment that they set up. The job cost me about four and a half hours of cleaning my garage out from the insulation they destroyed. They fell through my ceiling and knocked light fixtires loose.
I never had a leak in my roof until it was replaced. I have had several issues since that time. Unfortunately they are still not resolved.
They did quality work.
The employees that installed the gutter guard & fixed roof vents were very polite & knowledgeable about what they were doing. Very professional.
Always get a quality job with quality materials.
They did a great job from the start.
Need to compare your estimate with your bill. I ended up paying $3000 out of pocket due to the way they wrote additional information on the bill versus what was written on the estimate. The bill was written differently. That is bad customer service to me.
Our repair went good. However the employees or contractors at the neighbors house with their loud trucks coming and going were going well above the speed limit flat out past our house especially the lifted red diesel. This happened many times daily with all the trucks working at that location.
" Yes, I would recommend Thompson 3rd Generation, Inc to a friend"
They did a good job and I enjoyed working with them and would work with them again.
My project for Thompson & Thompson’s became a real horror story. My home had not been framed correctly, nor sealed correctly with house wrap and moisture wrap and the windows needed to have the seal to repel the rain. The company has worked over the top to fix all these basics. Although we are still working out some little problems, which I expected with the enormity of the problem, my house looks terrific. My neighbors have given all kinds of complements on the work the Thompson’s have done. Oh, yes, I’d recommend them!
Outstanding job!!! Iam very much satisfied with the workmanship. Thanks guys.
Dan did a great job. He was very helpful.
The sun bakes my house making it hard to cool. Other companies told me to upgrade my AC unit. Thompson advised me to fix the attic ventilation. They installed more vents added a soffit vent and added more insulation. The rooms are now much easier to cool without upgrading the AC unit. I am very impressed with the results.
Won a free gutter cleaning at a raffle. Called to set it up. They sent out a different company who didn't want to accept the certificate. Settled for 50% off.
Everyone at Thompson & Thompson 3rd Generation was great to work with. They were very courteous and professional. Our job was done in a timely manner with no mess to clean up afterwards!
High quality work and high quality overall service. The work was done quickly as well.
Everything was delivered as promised
Recognized Excellence - They were all very professional.
Areas Of Satisfaction - They were on point from the beginning of my project to the end.
Thompson & Thompson 3rd Generation, Inc were very responsive to our request and completed our project expeditiously.
Additional Comments - They were very professional and expeditious in our request. They helped us immensely.
They were spot on with their work, they came when they said they would to get the work done, and they got it done in one day.
It was excellent!
Additional Comments - It was good all the way around!
I called them, and they were able to get out to us at a reasonable time and affordable price. They did a very good job on the installation. I had one little concern but after calling them, they promptly called back to address my concern. They told me if I had any more issues, they would come out take care of it. That was great!
Additional Comments - They were down to earth and open to hearing concerns. All in all, I am very happy I chose Thompson & Thompson. I would recommend them to anyone for gutter needs.
I had to call them back two or three times to get it right. It still wasn't right in the end.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Thompson & Thompson 3rd Generation, Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys