Areas Of Satisfaction - Overall project turned out as planned. We are very satisfied.
Additional Comments - Joseph has a wonderful eye for design and maximizing space. Tom, Anthony and Josh kept the process running smooth.
Recommend Builder - They are absolutely THE Best... three significant projects.
Areas Of Satisfaction - Ray was wonderful to work with, I truly value his expertise
Problem Resolution - I found them to be very flexible and very good at troubleshooting. They presented ideas/solutions that would not have occurred to us.
Clean & Safe - Ray did a fantastic job cleaning up the site on a daily basis.
Employees & Subcontractors - No issues whatsoever.
Areas For Improvement - None. They met or exceeded all expectations.
Additional Comments - I would highly recommend Kitchen Masters to anyone considering a kitchen or bath rehab. They made it as easy as a major project can be.
Additional Comments - Stacy designed our master bath beautifully and Tom was great to work with on executing her design and managing the process.
Areas Of Satisfaction - We were very impressed with the excellent communication. The pandemic slowdown provided many challenges to get materials and appliances. Tom was very good about keeping us informed and answered our questions and concerns quickly. Handcrafting new cabinet doors, adding matching trim to existing cabinets to make new additions work, and installing a mosaic back splash were some of the projects that exceeded our expectations.
Additional Comments - Overall our remodeling experience was painless. We appreciate all the beautiful work that was done by The Kitchen Master team. We love our new kitchen and powder room. If we decide to do another project, The Kitchen Master will be the partner of choice!
Schedule - They actually ran a little bit ahead of schedule! Their policy of not starting work til all supplies are on-hand led to a smooth process
Communication - Between emails, texting and their app I always knew where we stood. Their turnaround time for questions after project was complete was outstanding too - faster than other contractors did when they were still in the middle of the job!
Areas Of Satisfaction - Call out on some people: STACY their designer was creative, collaborative, knowledgeable and awesome. She came up with things we never would have thought of, and love. TOM their Project Manager was cool as a cucumber, friendly, professional, transparent, and ran an amazing job. JOSH their master carpenter was a wizard, and was so very nice to our family, EVERY aspect of our remodel was outstanding, from start to finish. We could not be happier
Additional Comments - I love these guys.
Lead Source - Our next door neighbor recommended them.
Additional Comments - The master bath is beautiful! We’re very happy with the results.
Areas Of Satisfaction - All areas, from start to finish. Totally painless remodel.
Lead Source - Website. We called on Labor Day 2019 and left a message. Within minutes, a designer called us back and set up an initial appointment for later that day, a HOLIDAY!!
Additional Comments - Just the thought of doing a major remodel was terrifying to me, but it was such an easy process with this company. Special shout-out to Anthony!
Areas Of Satisfaction - They were very professional. All the points listed in the survey were very important. We've had two projects at our home, and they've done both projects. For both, they were on time and within the agreed upon budget. On one project, there was a small hiccup and they had to replace some doors. They did it like they said they would. We were very satisfied.
Areas Of Satisfaction - They did a great job overall. Based on the work that our friends had done, they met our expectations. We already knew they would go a great job.
Areas Of Satisfaction - The Kitchen Master's timeline was followed and associates communicated effectively. Quality products and installation were exactly as explained. Joseph helped with design since our shower installation was a remodel and other parts of bathroom were remaining. Thomas was helpful and answered our questions. Remodeled space was kept clean as the project progressed.
Lead Source - Online
Additional Comments - Our remodeled master bath is exquisite. Couldn't be happier with the end result. The Kitchen Master is thorough and delivers quality workmanship.
Areas Of Satisfaction - Expert workmanship and recommendations from both the designer initially and the craftsman while the job was in progress.
Additional Comments - We are tough customers to please and we had absolutely no complaints and were highly satisfied.
Areas Of Satisfaction - All of the things on my Kitchen "Wish List" were satisfied PLUS PLUS PLUS. From all new insulation in the exterior walls which will eliminate the drafty corner, to stabilizing the floors to eliminate squeaks & unevenness, and the best area lighting we have ever had - were all improvements we weren't even expecting when we started out. Their installers are not just carpenters, but artists, really, from the precision of the design (our kitchen is rather small so everything had to be an exact fit) . The look they achieved with the cabinets and other materials they helped us select was beyond our wildest imagination. Not only does my new kitchen look beautiful, but it is at least 10x more practical than it was, with lazy susans, a bank of drawers, a large over the fridge cabinet, and a handy pull-out.
Areas For Improvement - I don't think they did. I was just amazed and shocked at what a wonderful job they did in such a timely manner. Everyone was professional and knew what they were doing. They had great suggestions. Our kitchen was done a year ago and we continue to be more than pleased with the work. They were wonderful. The employees came to work everyday as if they were happy to come to work. We are very pleased and would highly recommend them. I have never had a construction project go so smoothly.
Areas Of Satisfaction - I was most satisfied with the workman, Tim. He was on the job from the start. From the time of the demolition to the time the project finished, we had one person that we could communicate with that was there every day. Tom was our project manager and he communicated well. From email to text, he was available all the time to answer our questions. Anna, our designer took into consideration our family's needs and made the kitchen more functional for us. My husband is tall and she recommended higher counter tops. They were professional and knew what they were doing. They had our best interest in mind and were great to work with.
Areas Of Satisfaction - We are extremely happy with our new kitchen! Our entire experience with The Kitchen Master from beginning to end was fantastic! The outstanding people we worked with, the high quality materials that were used, and the project continually being on schedule all made our kitchen renovation a great experience!
Construction Quality - 4plus
Areas Of Satisfaction - I was most satisfied with the work that they did and the staff that we worked with. They were very attentive, we had their cell phone numbers and could text them when we had any questions. We are so pleased with them, that we are having them come back next year and do the family room.
Additional Comments - We were super impressed with Joseph and Tom, the company was just great. We have 3 little dogs who are just crazy. Everyone was so patient with the dogs and they did great work.
Areas Of Satisfaction - The timeline and schedule were right on. Some items were completed ahead of schedule.All workers arrived right on time or we were notified of delays.Dust and dirt were well contained in the kitchen.Design ideas were very helpful.
Areas Of Satisfaction - Quality of the products offered and their knowledge and skill understanding our tastes and needs for the project to help guide our choices.The truck taking the mess away as it was created, was a big plus.
Additional Comments - This was a major project for us. They made it so much easier for us. We are very pleased with the results.
Additional Comments - I was very pleased with the company.
Areas Of Satisfaction - I was most satisfied with the quality of design, and the level of supervision.
Additional Comments - They did a fantastic job. I could not recommend them enough.
Areas For Improvement - Exceeded my expectations in all areas.
Areas Of Satisfaction - Quality of associates expertise and work. Quality of materials used. Quality of subcontractors work. Work completed on schedule. Kept area clean and safe.
Additional Comments - Would use Kitchen Master again without question and recommend them to anyone thinking about a kitchen remodel.
Areas Of Satisfaction - I'm satisfied with the design guy Adam, we loved him. We also loved the fact that you completed the work on time, the workmanship was great, and we love everything else.
Areas For Improvement - Absolutely none, we highly recommend their services.
Areas Of Satisfaction - The design, execution and warranty on the materials and workmanship.
Additional Comments - Looking forward to our next project with Kitchen Masters.
Areas Of Satisfaction - The entire staff was professional and respectful of my home and time. The work went smoothly and efficiently. Workmanship was very high quality and done correctly the first time. The project followed the timeline and came in on budget.
Areas For Improvement - They did everything exactly as we talked about. They did a very good job.
Areas Of Satisfaction - I was most satisfied with the design that the design team came up with. It was really nice. The project manager kept us all on schedule and he always communicated dates with us. The construction team was always on time. They did what they told us they would do and they came when they said they would come. We did not have any issues or concerns with them.
Additional Comments - First, I would definitely recommend them. Second, I would use them again in the future.
Areas Of Satisfaction - They were a first class operation. The quality of the craftsmanship was great. The installers were polite and skilled. I was really impressed.
Areas Of Satisfaction - Adam designed a beautiful bathroom. Tom was very diligent PM. Mark was excellent craftsman & very pleasant. The Tile installer was meticulous and exact. Great job!
Additional Comments - We are very pleased with the results. Problems were dealt with in a timely manner until they were resolved.
Areas Of Satisfaction - I was most satisfied with everything. They were on time. They did a tremendous job. They cleaned up and always answered questions. It was just wonderful and they were courteous.
Additional Comments - It was a delightful experience. They finished ahead of time. Joseph guided us with customizing that was amazing. Tom, the project manager, was always ready for questions. Josh did the work and he is a perfectionist. Everything is near perfect as a job can be. We are so happy.
Areas Of Satisfaction - I think their quality and detail is top-notch.
Lead Source - I had seen the beautiful kitchen and 2.5 baths Kitchen Master had done for a friend, over the years. She was very satisfied and highly recommend Kitchen Master. I also felt since they had been in business for years, they must be reliable.
Additional Comments - The workers were all courteous, arrived on time, and left the work area clean and safe. We are especially happy with Joseph as he offered us options, helped us make selections, and helped with any adjustments or changes that had to be made. He is extremely talented and a pleasure to work with. Tom was a great coordinator and got back to us every time we had a question. We have recommended Kitchen Masters to others wholeheartedly.
Areas Of Satisfaction - I was most satisfied with the design and quality, it was fantastic. The project manager was professional and on top of things, and the designer himself was accommodating and listened to what I wanted.
Lead Source - We first heard about them from Angie's List.
Areas For Improvement - All areas were done perfect.
Areas Of Satisfaction - They were always on time, extremely professional, and answered any questions Everyone we dealt withwas very informative and listened to our needs and helped us along the way.
Additional Comments - Mark, who did most of the construction, was excellent to work with. Quality work and at the end of each day everything was left spotless. Wonderful experience working with Kitchen Master
Additional Comments - I cannot say enough about Tim Doran, he did excellent work. Tom, the project manager answered all of my questions and text messages. Adam, the designer did a fabulous job. He brought me back down to earth.
Areas Of Satisfaction - Joseph was outstanding. He was very patient with our schedule for detail decisions, he was intuitive when my husband hit a "minutiae wall" and his eyes began to roll back in his head, Joseph concluded the appointment without even mentioning it. Also, I feel he guided our choices of lighting and appliance placement very well.Tom was the best. Even tempered, pleasant, on top of all crews and in great communication. Also, Mark Kostko was very helpful, told us each day what would be accomplished and when for what he would return. He cleaned up and worked well with our own tile guy and painter. We loved all these men and having them in our home was very comfortable.
Additional Comments - We've enjoyed working with your team and have promised Joseph that when we find something to put on the floating shelves, he can take pictures.Things I love the most:New appliance placement.Smaller sink/dishwasher peninsula. Just........WOW!Cabinets which meet the ceilingSwinging door to pantryRight angled corner upper cabinetsHex tiles as a backsplash................they're not just for bathrooms anymoreJoseph's placement of lightingOur granite choice was with a separate (related) contractor and we took our cabinet color, hardware and flooring stains inspiration from there.I guess we love everything. We're very happy. Please consider this a formal and bonus worthy praise for whomever is on a bonus schedule.
Areas Of Satisfaction - Josh was outstanding. Clean, thorough,meticulous and prompt. Tom did an outstanding job of oversite. I couldn't ask for a better team.
Additional Comments - It was a pleasure doing business with them, I will certainly recommend them.
Additional Comments - A kitchen is a huge project. I spent months looking at photos and gathering ideas for what we wanted. While exploring Houzz, I kept liking the Kitchen Master photos. One day I made the call and scheduled an appointment. From the moment we walked into the showroom and met Adam Hartig, we knew we were in the right place.Adam was amazing. He gathered all our ideas, came to our home to measure, get proper photos and layout, and he created a fantastic design. Together we tweaked the plans, and then we made the commitment to move forward.Tom Myers is the project manager. Tom came to our house early on to inspect the site and check behind the walls for any potential "surprises." Because of some duct work, we had to make an adjustment to one section of our plan, and Adam did a great job keeping the original plan in mind. Everything moved along flawlessly; there were no surprises along the way. Tom's communication and timeline were perfect.Josh was the craftsman for our project. Every step of the way, he made us very comfortable with what was being done. His work is fantastic. Every little detail catches his attention. It's clear that Josh enjoys and takes great pride in his work. And we are incredibly happy with the kitchen his hands built for us.Kitchen Master is a fantastic company to do business with. Professional on every level and personal attention to every detail. Thank you to the entire Kitchen Master team. We are a very happy client.Karen Kaczmarek
Areas For Improvement - They did not fall short at all.
Areas Of Satisfaction - I was most satisfied with the design process and the timeliness to completion.
Areas Of Satisfaction - Adam, our designer, was extremely helpful and professional from our first meeting to the final walk through. He listened to our wants/needs and appropriately gave us recommendations. Tom, the superintendent, responded to any concerns promptly with sincere interest in making us happy. We are thrilled with our remodeled master bath and highly recommend Kitchen Master.
Areas Of Satisfaction - Everyone we interacted with was very professional. Joseph's design plan was great and we appreciated his guidance in selecting materials and fixtures. Josh's workmanship was outstanding. Tom was always easily reached during the entire process.
Areas Of Satisfaction - We had a very positive experience with your team and are very happy with the final product.The designer, Adam, helped us navigate the waters of what we wanted to accomplish in our bathroom remodel. He has a good eye for design and was patient in the process as we decided what we wanted to do. He was very helpful as well, in suggesting ideas to consider. We were very happy with his designs. Adam was very professional and responsive to our needs and concerns.We were thankful for Tom, the project manager, and his constant diligence in keeping on top of the project. He is extremely talented and we really enjoyed working with him and felt very comfortable with him managing the project. He was excellent at problem solving and we appreciate his listening ear to any concerns that arose.Anthony completed a lot of the work at the home was a very skilled craftsman and his work was excellent. He was polite and considerate and tried hard to keep the work area as clean as possible. We love using our newly remodeled master bathroom and are glad we made the choice to use Kitchen Masters for our project.
Areas Of Satisfaction - I was satisfied with everything from A to Z. I like the teamwork, that someone was always in charge, and that they always do great when needing to reshcule or that kind of thing. There is no room for mistakes.
Areas Of Satisfaction - Working with Kitchen Masters is a very good experience ~ great team work, dedicated workers and excellent results.
Areas Of Satisfaction - It's truly a pleasure to work with the employees of The Kitchen Master--from sales and design through installation. I won't use any other company for kitchen and bathroom improvements.
Areas Of Satisfaction - We appreciated the fact that Kitchen Master was a full service company (Design through Build out). All the people that participated in this process were knowledgeable, patient, and detail and quality oriented. Everyone involved was willing to answer all questions and the overall craftsmanship of the work was meticulous and top quality. We were more than pleased with the final outcome. We were also appreciated that someone came back a month after all remodeling work was finished to hang a door.
Expertise - The Kitchen Master did a great job with my kitchen renovation so I naturally chose them for my master bath renovation.
Areas Of Satisfaction - The project is well managed, the staff is outstanding and everything was completed with great craftsmanship.
Areas Of Satisfaction - I was most satisfied with The Kitchen Master because of the materials and timeliness. It was all handled beautifully. They were clean and neat. It was a tight space to work in but they were here when they said they would be. There was one thing that they had to come back and take care of.
Additional Comments - They are a terrific family run business and I think they should keep up the great work.
Areas Of Satisfaction - The Kitchen Master did everything to the highest degree. I was satisfied with the design, construction, and materials. Everything was top-notch.
Areas Of Satisfaction - Joseph's knowledge in guiding us to find items within both our budget and tastes. He brought forth several items that we never would have considered. Tom and the rest of the crew were very helpful and friendly. They answered all of our quesitions and concerns. You can tell they take pride in their workmanship.
Additional Comments - We have been telling everyone how happy we are with the work done to our home. We also are very pleased at how they were able to work our special request of the copper pipe as the towel bar in the kitchen as a nod to my dad, the pipefitter. Tim did an outstanding job with it and so many other items in the house.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Kitchen Master as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys