Areas Of Satisfaction - All areas, from start to finish. Totally painless remodel.
Lead Source - Website. We called on Labor Day 2019 and left a message. Within minutes, a designer called us back and set up an initial appointment for later that day, a HOLIDAY!!
Additional Comments - Just the thought of doing a major remodel was terrifying to me, but it was such an easy process with this company. Special shout-out to Anthony!
Areas Of Satisfaction - They were very professional. All the points listed in the survey were very important. We've had two projects at our home, and they've done both projects. For both, they were on time and within the agreed upon budget. On one project, there was a small hiccup and they had to replace some doors. They did it like they said they would. We were very satisfied.
Areas Of Satisfaction - They did a great job overall. Based on the work that our friends had done, they met our expectations. We already knew they would go a great job.
Areas Of Satisfaction - The Kitchen Master's timeline was followed and associates communicated effectively. Quality products and installation were exactly as explained. Joseph helped with design since our shower installation was a remodel and other parts of bathroom were remaining. Thomas was helpful and answered our questions. Remodeled space was kept clean as the project progressed.
Lead Source - Online
Additional Comments - Our remodeled master bath is exquisite. Couldn't be happier with the end result. The Kitchen Master is thorough and delivers quality workmanship.
Areas Of Satisfaction - Expert workmanship and recommendations from both the designer initially and the craftsman while the job was in progress.
Additional Comments - We are tough customers to please and we had absolutely no complaints and were highly satisfied.
Areas Of Satisfaction - All of the things on my Kitchen "Wish List" were satisfied PLUS PLUS PLUS. From all new insulation in the exterior walls which will eliminate the drafty corner, to stabilizing the floors to eliminate squeaks & unevenness, and the best area lighting we have ever had - were all improvements we weren't even expecting when we started out. Their installers are not just carpenters, but artists, really, from the precision of the design (our kitchen is rather small so everything had to be an exact fit) . The look they achieved with the cabinets and other materials they helped us select was beyond our wildest imagination. Not only does my new kitchen look beautiful, but it is at least 10x more practical than it was, with lazy susans, a bank of drawers, a large over the fridge cabinet, and a handy pull-out.
Areas For Improvement - I don't think they did. I was just amazed and shocked at what a wonderful job they did in such a timely manner. Everyone was professional and knew what they were doing. They had great suggestions. Our kitchen was done a year ago and we continue to be more than pleased with the work. They were wonderful. The employees came to work everyday as if they were happy to come to work. We are very pleased and would highly recommend them. I have never had a construction project go so smoothly.
Areas Of Satisfaction - I was most satisfied with the workman, Tim. He was on the job from the start. From the time of the demolition to the time the project finished, we had one person that we could communicate with that was there every day. Tom was our project manager and he communicated well. From email to text, he was available all the time to answer our questions. Anna, our designer took into consideration our family's needs and made the kitchen more functional for us. My husband is tall and she recommended higher counter tops. They were professional and knew what they were doing. They had our best interest in mind and were great to work with.
Areas Of Satisfaction - We are extremely happy with our new kitchen! Our entire experience with The Kitchen Master from beginning to end was fantastic! The outstanding people we worked with, the high quality materials that were used, and the project continually being on schedule all made our kitchen renovation a great experience!
Construction Quality - 4plus
Areas Of Satisfaction - I was most satisfied with the work that they did and the staff that we worked with. They were very attentive, we had their cell phone numbers and could text them when we had any questions. We are so pleased with them, that we are having them come back next year and do the family room.
Additional Comments - We were super impressed with Joseph and Tom, the company was just great. We have 3 little dogs who are just crazy. Everyone was so patient with the dogs and they did great work.
Areas Of Satisfaction - The timeline and schedule were right on. Some items were completed ahead of schedule.All workers arrived right on time or we were notified of delays.Dust and dirt were well contained in the kitchen.Design ideas were very helpful.
Areas Of Satisfaction - Quality of the products offered and their knowledge and skill understanding our tastes and needs for the project to help guide our choices.The truck taking the mess away as it was created, was a big plus.
Additional Comments - This was a major project for us. They made it so much easier for us. We are very pleased with the results.
Additional Comments - I was very pleased with the company.
Areas Of Satisfaction - I was most satisfied with the quality of design, and the level of supervision.
Additional Comments - They did a fantastic job. I could not recommend them enough.
Areas For Improvement - Exceeded my expectations in all areas.
Areas Of Satisfaction - Quality of associates expertise and work. Quality of materials used. Quality of subcontractors work. Work completed on schedule. Kept area clean and safe.
Additional Comments - Would use Kitchen Master again without question and recommend them to anyone thinking about a kitchen remodel.
Areas Of Satisfaction - I'm satisfied with the design guy Adam, we loved him. We also loved the fact that you completed the work on time, the workmanship was great, and we love everything else.
Areas For Improvement - Absolutely none, we highly recommend their services.
Areas Of Satisfaction - The design, execution and warranty on the materials and workmanship.
Additional Comments - Looking forward to our next project with Kitchen Masters.
Areas Of Satisfaction - The entire staff was professional and respectful of my home and time. The work went smoothly and efficiently. Workmanship was very high quality and done correctly the first time. The project followed the timeline and came in on budget.
Areas For Improvement - They did everything exactly as we talked about. They did a very good job.
Areas Of Satisfaction - I was most satisfied with the design that the design team came up with. It was really nice. The project manager kept us all on schedule and he always communicated dates with us. The construction team was always on time. They did what they told us they would do and they came when they said they would come. We did not have any issues or concerns with them.
Additional Comments - First, I would definitely recommend them. Second, I would use them again in the future.
Areas Of Satisfaction - They were a first class operation. The quality of the craftsmanship was great. The installers were polite and skilled. I was really impressed.
Areas Of Satisfaction - Adam designed a beautiful bathroom. Tom was very diligent PM. Mark was excellent craftsman & very pleasant. The Tile installer was meticulous and exact. Great job!
Additional Comments - We are very pleased with the results. Problems were dealt with in a timely manner until they were resolved.
Areas Of Satisfaction - I was most satisfied with everything. They were on time. They did a tremendous job. They cleaned up and always answered questions. It was just wonderful and they were courteous.
Additional Comments - It was a delightful experience. They finished ahead of time. Joseph guided us with customizing that was amazing. Tom, the project manager, was always ready for questions. Josh did the work and he is a perfectionist. Everything is near perfect as a job can be. We are so happy.
Areas Of Satisfaction - I think their quality and detail is top-notch.
Lead Source - I had seen the beautiful kitchen and 2.5 baths Kitchen Master had done for a friend, over the years. She was very satisfied and highly recommend Kitchen Master. I also felt since they had been in business for years, they must be reliable.
Additional Comments - The workers were all courteous, arrived on time, and left the work area clean and safe. We are especially happy with Joseph as he offered us options, helped us make selections, and helped with any adjustments or changes that had to be made. He is extremely talented and a pleasure to work with. Tom was a great coordinator and got back to us every time we had a question. We have recommended Kitchen Masters to others wholeheartedly.
Additional Comments - I cannot say enough about Tim Doran, he did excellent work. Tom, the project manager answered all of my questions and text messages. Adam, the designer did a fabulous job. He brought me back down to earth.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Kitchen Master as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys