Your COVID-19 Protection
The Kitchen Master team has made our showroom as safe as possible for you to visit us, see our beautiful designs and learn more about our services. Just like we protect our customers’ homes during our work, we are continuously cleaning the showroom surfaces, we have antiseptic hand cleaner or gloves for you to use and our designers and staff will keep a safe distance from you while discussing your project.
Areas Of Satisfaction - Overall project turned out as planned. We are very satisfied.
Additional Comments - Joseph has a wonderful eye for design and maximizing space. Tom, Anthony and Josh kept the process running smooth.
Recommend Builder - They are absolutely THE Best... three significant projects.
Areas Of Satisfaction - Ray was wonderful to work with, I truly value his expertise
Problem Resolution - I found them to be very flexible and very good at troubleshooting. They presented ideas/solutions that would not have occurred to us.
Clean & Safe - Ray did a fantastic job cleaning up the site on a daily basis.
Employees & Subcontractors - No issues whatsoever.
Areas For Improvement - None. They met or exceeded all expectations.
Additional Comments - I would highly recommend Kitchen Masters to anyone considering a kitchen or bath rehab. They made it as easy as a major project can be.
Additional Comments - Stacy designed our master bath beautifully and Tom was great to work with on executing her design and managing the process.
Areas Of Satisfaction - We were very impressed with the excellent communication. The pandemic slowdown provided many challenges to get materials and appliances. Tom was very good about keeping us informed and answered our questions and concerns quickly. Handcrafting new cabinet doors, adding matching trim to existing cabinets to make new additions work, and installing a mosaic back splash were some of the projects that exceeded our expectations.
Additional Comments - Overall our remodeling experience was painless. We appreciate all the beautiful work that was done by The Kitchen Master team. We love our new kitchen and powder room. If we decide to do another project, The Kitchen Master will be the partner of choice!
Schedule - They actually ran a little bit ahead of schedule! Their policy of not starting work til all supplies are on-hand led to a smooth process
Communication - Between emails, texting and their app I always knew where we stood. Their turnaround time for questions after project was complete was outstanding too - faster than other contractors did when they were still in the middle of the job!
Areas Of Satisfaction - Call out on some people: STACY their designer was creative, collaborative, knowledgeable and awesome. She came up with things we never would have thought of, and love. TOM their Project Manager was cool as a cucumber, friendly, professional, transparent, and ran an amazing job. JOSH their master carpenter was a wizard, and was so very nice to our family, EVERY aspect of our remodel was outstanding, from start to finish. We could not be happier
Additional Comments - I love these guys.
Lead Source - Our next door neighbor recommended them.
Additional Comments - The master bath is beautiful! We’re very happy with the results.
Areas Of Satisfaction - All areas, from start to finish. Totally painless remodel.
Lead Source - Website. We called on Labor Day 2019 and left a message. Within minutes, a designer called us back and set up an initial appointment for later that day, a HOLIDAY!!
Additional Comments - Just the thought of doing a major remodel was terrifying to me, but it was such an easy process with this company. Special shout-out to Anthony!
Areas Of Satisfaction - They were very professional. All the points listed in the survey were very important. We've had two projects at our home, and they've done both projects. For both, they were on time and within the agreed upon budget. On one project, there was a small hiccup and they had to replace some doors. They did it like they said they would. We were very satisfied.
Areas Of Satisfaction - They did a great job overall. Based on the work that our friends had done, they met our expectations. We already knew they would go a great job.
Areas Of Satisfaction - The Kitchen Master's timeline was followed and associates communicated effectively. Quality products and installation were exactly as explained. Joseph helped with design since our shower installation was a remodel and other parts of bathroom were remaining. Thomas was helpful and answered our questions. Remodeled space was kept clean as the project progressed.
Lead Source - Online
Additional Comments - Our remodeled master bath is exquisite. Couldn't be happier with the end result. The Kitchen Master is thorough and delivers quality workmanship.
Areas Of Satisfaction - Expert workmanship and recommendations from both the designer initially and the craftsman while the job was in progress.
Additional Comments - We are tough customers to please and we had absolutely no complaints and were highly satisfied.
Areas Of Satisfaction - All of the things on my Kitchen "Wish List" were satisfied PLUS PLUS PLUS. From all new insulation in the exterior walls which will eliminate the drafty corner, to stabilizing the floors to eliminate squeaks & unevenness, and the best area lighting we have ever had - were all improvements we weren't even expecting when we started out. Their installers are not just carpenters, but artists, really, from the precision of the design (our kitchen is rather small so everything had to be an exact fit) . The look they achieved with the cabinets and other materials they helped us select was beyond our wildest imagination. Not only does my new kitchen look beautiful, but it is at least 10x more practical than it was, with lazy susans, a bank of drawers, a large over the fridge cabinet, and a handy pull-out.
Areas For Improvement - I don't think they did. I was just amazed and shocked at what a wonderful job they did in such a timely manner. Everyone was professional and knew what they were doing. They had great suggestions. Our kitchen was done a year ago and we continue to be more than pleased with the work. They were wonderful. The employees came to work everyday as if they were happy to come to work. We are very pleased and would highly recommend them. I have never had a construction project go so smoothly.
Areas Of Satisfaction - I was most satisfied with the workman, Tim. He was on the job from the start. From the time of the demolition to the time the project finished, we had one person that we could communicate with that was there every day. Tom was our project manager and he communicated well. From email to text, he was available all the time to answer our questions. Anna, our designer took into consideration our family's needs and made the kitchen more functional for us. My husband is tall and she recommended higher counter tops. They were professional and knew what they were doing. They had our best interest in mind and were great to work with.
Areas Of Satisfaction - We are extremely happy with our new kitchen! Our entire experience with The Kitchen Master from beginning to end was fantastic! The outstanding people we worked with, the high quality materials that were used, and the project continually being on schedule all made our kitchen renovation a great experience!
Construction Quality - 4plus
Areas Of Satisfaction - I was most satisfied with the work that they did and the staff that we worked with. They were very attentive, we had their cell phone numbers and could text them when we had any questions. We are so pleased with them, that we are having them come back next year and do the family room.
Additional Comments - We were super impressed with Joseph and Tom, the company was just great. We have 3 little dogs who are just crazy. Everyone was so patient with the dogs and they did great work.
Areas Of Satisfaction - The timeline and schedule were right on. Some items were completed ahead of schedule.All workers arrived right on time or we were notified of delays.Dust and dirt were well contained in the kitchen.Design ideas were very helpful.
Areas Of Satisfaction - Quality of the products offered and their knowledge and skill understanding our tastes and needs for the project to help guide our choices.The truck taking the mess away as it was created, was a big plus.
Additional Comments - This was a major project for us. They made it so much easier for us. We are very pleased with the results.
Additional Comments - I was very pleased with the company.
Areas Of Satisfaction - I was most satisfied with the quality of design, and the level of supervision.
Additional Comments - They did a fantastic job. I could not recommend them enough.
Areas For Improvement - Exceeded my expectations in all areas.
Areas Of Satisfaction - Quality of associates expertise and work. Quality of materials used. Quality of subcontractors work. Work completed on schedule. Kept area clean and safe.
Additional Comments - Would use Kitchen Master again without question and recommend them to anyone thinking about a kitchen remodel.
Areas Of Satisfaction - I'm satisfied with the design guy Adam, we loved him. We also loved the fact that you completed the work on time, the workmanship was great, and we love everything else.
Areas For Improvement - Absolutely none, we highly recommend their services.
Areas Of Satisfaction - The design, execution and warranty on the materials and workmanship.
Additional Comments - Looking forward to our next project with Kitchen Masters.
Areas Of Satisfaction - The entire staff was professional and respectful of my home and time. The work went smoothly and efficiently. Workmanship was very high quality and done correctly the first time. The project followed the timeline and came in on budget.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Kitchen Master as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys