Will use them again when I have the need,
Some of the grout doesn’t seem as bright as other places.
for what was offered it was too expensive
Vary good work
I did not use the firm. Thank you.
The grout work and cleaning were done well. However, the cleanup was very sloppy (a bunch of globs of grout and sealer in the shower, on fixtures, in the bathroom floor, on the rug, and on the sink that I had to clean up after the technician left) and caulk around fixtures was not done.
Very pleased with the work.
Great work, although the technician was very late.
Quality work done by professional and personable staff.
I have already given out two recommendations.
Hard working, extremely professional, and on time. I couldn’t ask for anything more.
Always delivers great work, and on time. They have an outstanding ability to bring both tile, and grout back to life.
I already have!
Just a few spots where grout was left on trim also technician should have mentioned not to walk on kitchen floor for a certain length of time
Super professional at all levels from CEO to surveyor to receptionist. Employees prompt to report, hardworking, VERY knowledgeable and clean up after themselves. Respectful of your home. If oversight, no worries; prompt return trip to amend. Have used Sir Grout’s services twice in last 10-15 years; an outstanding experience on both occasions.
I have not had this work done yet. It is scheduled 2 weeks from now.
Sir Grout was great. My shower, bathroom floor and master vanity look so much better now!
I was not too happy with their work. There were three things to do. The first one and less important to me was the posing of two marble countertops, one in each bathroom. This took much longer than expected. The person doing the work applied a shiny finish without consulting me, although the papers I had signed specifies the possible choice of a more matte finish. The second job, regrouting the floors of the same two bathrooms. The person who was here that they aid it could not be done, and that it would be better to color the joints between tiles instead. The person who had been here when we agreed on the work had said the grouting could be done. The person who came the next day about the floor coloring said that could not be done. Three people, three different opinions, my floors as before. The last job, the one that was really important to me, a regrouting around the kitchen countertop, as poorly done. It was the last minute, we had a cutoff time due to building rules, I had told the person who was here about the leaving time twice during the afternoon, I asked him not to do the kitchen work, he insisted on doing it, it was a shoddy job, I am now lookimg for someone to remove the material he applied and do it again, properly.
The work done in the bathrooms was excellent. However, the kitchen counter is the issue. It was to be cleaned, sealed and two chips repaired. The two chips were not repaired properly. We had these two chips repaired the first time we used their services and the were perfect. You could not tell there were any chips. This time you could still see the chips. Plus there were at least 5 more minor chips in the area and other issues in the same area. They came out again to fix but still not fixed. I am not sure how the other chips and issues occured as the surface is granite and from my research granite should last a long time (up to 100 years). Our building was built in 2006 so it is not that old.
The grout they used keeps getting moldy, very hard to keep clean
Everything, from start to finish, was a positive experience. The guys were all nice, normal, and professional.
Very timely; hard-working professionals; results are terrific.
I was very pleased with sir Grout, except they were rather expensive, I thought. Bonnie simonds
They did not do my work!!!!
I would definitely steer friends away from using this company.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sir Grout as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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