They were Uber professional and did a great job
Not satisfied with the result in our master shower where the epoxy used is pulling away from the tile joints and moldy.
The first tech that came out did not listen to my issues. He selected a grout color for the wall seams that was way too light and did not match the grout color of the actual tiles. He said it was dry darker…it did not. Looks like a eyesore. Seal was broken in less than a month. He also asked me to sign the work order without putting a leave time on it…said he would fill that out later. My guess is that he was taking all the time he saved doing a shoddy time for his own personal time.
My second technician was amazing. There was nothing he could do about the wrong color wall grout…but he did listen to my problems. He suggested going off “brand” with a wet look sealant that would darken the floor tiles. He said that it would create a slippery surface but explained that since the shower tiles are not smooth it would not be an issue. He was 100% right. I still have the eye sore of the wall seams but at least the sealant is holding up well.
Phenomenal customer experience from first call to end result. I’ve used Sir Grout multiple times now to fix problems and act as a trusted advisor on subjects I know very little about.
I would recommend as they were good work with and a fair price and overall they did a. Ice job. That being said make sure you do a final review of the hard to see and detailed places before they leave.
I HIGHLY RECOMMEND Sir Grout for stone, tile and grout care!
Sir Grout was very responsive. The person they sent out was knowledgeable and definitely improved the look of our stone foyer area.
I’ve used Sir Grout before and come back because they are always responsive, reliable, and professional.
On time, efficient and kept owner informed during process
The technician was professional, efficient, and polite. He went over the work with me and answered all my questions.
NEVER. Awful job. Awful attitude. Damaged our stone on purpose after we complained and they had to come back. Sloppy job. Messy work area. Damaged our wood floors. Skipped steps. I would never ever recommend them to anyone and I would advise everyone considering to hire them to look elsewhere.
The crew was great and did a fantastic job.
They did a great job and took my grout from ugly to nice.
Sir Grout did a great job!
They did a good job and price was reasonable. I didn't feel that it looked as good as I hoped it would, and they had to come back twice.
They did an excellent job.
Sir Grout did extremely high quality work. The guys were conscientious, and courteous. I didn't mind having them in my home to work. They did an outstanding job, and cleaned up after themselves.
I would recommend.
They were very professional and did a great job.
My original situation was less than ideal, but management went above and beyond to fix all issues!
They did a great job on my marble, and the technician was great!
I am very happy with service. They did a good job!
They were great! They did a fantastic job!
The person who I contacted was very professional. They did a great job. I was happy with the intake.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sir Grout as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys