James , and Ray installed our new sand filter, and we were pleased
Shasta just did a wonderful job fixing our deck. And afterward, the site looked clean and wonderful. They did great work. Thank you Jose and Manuel!
Areas Of Satisfaction - Friendly staff techinician.
Areas Of Satisfaction - I am most satisfied with the technician that did some warranty work, he was fantastic.
Areas Of Satisfaction - I was most satisfied with the technician. He was very good.
Areas Of Satisfaction - Steve was very professional and knew what was wrong with my pool and how to fix it.
Areas Of Satisfaction - Customer service & scheduling were great
Areas Of Satisfaction - I liked the installation of the actual finish.
Recognized Excellence - The lady who was my contact person me kept me in the loop very well.
Quality Of Workmanship - excellent
Recognized Excellence - all that were involved in the project. It takes a good team to get the job down right the first time.
Schedule - They actually finished early.
Areas For Improvement - They were great. They kept in touch, finished early, and everything went nice and smooth.
Areas Of Satisfaction - I was satisfied that they continually cleaned the site.
Additional Comments - I liked their work.
Areas Of Satisfaction - I just loved working with the people. I had a bunch of trees removed for this project, and they were very cautious and diligent. They cared very much about my concerns. I had a baby turtle get out, and one guy went and found the turtle for me.
Areas Of Satisfaction - I was most satisfied with the follow up. They called me every step of the way, and they always showed up when they said they would. I had some minor issues, but they were addressed immediately or the next day. I was very happy.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Shasta Pools - Service & Repair as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys