The best roofers I’ve used.
If I have opportunity, I will dissuade any friend or family from using Russell Roofing.
Russell lived up to its reputation as the best in their field. From consultation to completion, they are the best. Travis and John were exceptional. Will use Russell again. Quality workmanship.
Good work from what I can tell
I have used them in the past and had excellent work done both times.
I would recommend them for the roofing and window services, not for gutters or follow through care.
Russell did an extremely effective job in my roof replacement. Everything was done in a timely fashion and the site was left neat and tidy Pete, the Project Manager kept me appraised before hand as to what to expect and the outcome speaks for itself.
Well thought out planning and design on a complicated roof. Creatively considered different ways to handle bumps, curves etc on our difficult roof. After considering many competitors, we decided to go with Russell Roofing because they were able to develop a plan for venting the roof and not “we will see when we get there” approach. In addition, Russell Roofing was able to be up front and transparent about costs of the “worst case scenario” of the plywood decking, something the competitors were unable to do.
Communication: I always got a call, text, or email back with updates, response to questions. This is something I found to be rare and unusual in the roofing world. I appreciate their professionalism.
We would choose Russell Roofing over and over again. Honest. Transparent. Responsive. Creative. Expert at their craft.
They do effective work, and I appreciate that they are organized.
I am likely to recommend Russell Roofing to a friend because they do really excellent work in a timely fashion.
They did a good job and cleaned up well after themselves. They were a pleasure to work with.
NO. Look at your documents carefully. I feel that I was misled by the project manager. On a previous job, I had a great project manager who had everything in order. Single and elderly ladies should have someone with them when getting the explanations and paperwork so as not to feel taken advantage of.
In all my life I’ve found value not price to be the best choice. I am delighted with the value Russell Roofing delivered for both roof replacement and building a new back porch for our home.
I would strongly recommend Russell Roofing due to the superior workmanship.
Maybe, with a very big caveat. Russell gives themselves outs on almost every aspect of the job, but they are not happy or pleasant when the shoe is on the other foot. Your GM is extremely rude and not customer friendly or pleasant.
They weren't cheap, but they got it done quickly. I was really impressed with how quickly they made a new roof happen, old roof stripped right down to the rafters, redecked and reshingled in two days. These guys have the logistics wired. And because I had what we thought was an active leak, they bumped me to the head of the line. And I like their guys, Josh and Dominic and the rest.
Russell Roofing has performed in an excellent manner from their receptionist to the supervisor at our job site.
The whole experience with Russell Roofing was great and would definitely recommend them .
Russell Roofing is fully committed to doing the job right! Every employee is professional, customer focused and happily explains how a roof should be constructed. For years I was looking for a roofing company that was recommended by their prior customers and could not find one until a friend recommended Russell Roofing because of the quality work that they did on his roof. I recommend Russell Roofing to everyone who cares about their home.
They are absolutely competent professionals. They are about doing the job well. They're not out to break the bank. They're out to fix the leaks. They understand materials and finishes. They're not going to take shortcuts or compromise the design or function of the roof. They come when they're supposed to come, keep you abreast of what they're doing, and send pictures.
They were professional, friendly and did a good job cleaning up.
They did a great job and worked hard. My roof looks beautiful.
Very happy with the quality of the work done.
I have always been pleased with the work Russell Roofing has done for me. The quality of work and materials is excellent and their prices are reasonable.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Russell Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys