We have used them twice and they have always been professional, high quality and efficient. We will definitely use them again.
Sales was good, and installation was good as well.
Recognized Excellence - I would like to recognize Steve Love
Areas Of Satisfaction - They met all of my expectations.
Recognized Excellence - I would like to recognize the workmen. They were both excellent.
Areas Of Satisfaction - Both installers were kind, courteous, and skilled.
Recognized Excellence - They were all great.
Areas Of Satisfaction - We were very pleased with their services. They were just great overall. The windows are wonderful. The workers were neat, clean, courteous and nice.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rosati Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys