Roof Pro was extremely professional and adhered to all delivery dates. I would highly recommend this company!
They were professional. It took a long time to come to an agreement on the price but they were very patient and I never felt rushed. They came to do the work and were very professional and they answered all of my questions and got the job done in the promised time.
Our roof was the original roof with the house (27 years), and it was time to have it replaced. RoofPRO was one of several estimates we received, and right off the bat, the level of professionalism and a hands on approach was apparent. In fact, TJ was the only estimator to actually climb up on the roof to look around - everyone else relied on satellite imagery to get a general sense of measurement. Satellite certainly has its uses and benefits to be sure, but this stood out to us in a very positive way. Further, while he was up there inspecting things, he noted two areas where the shingles were completely broken on the roof peak, and applied an emergency patch to each at no charge. Great first impression, and very responsive to any questions that I had (and I had several over more than a week.) Once we evaluated the estimates and made our decision (going with RoofPRO), everything else went like clockwork. Materials were delivered on time, installation team was here on time and completed the job on time. The clean up was excellent. Everyone we interfaced with from estimation to project management to the install team to billing was professional and responsive. The other thing to mention is how well they leverage technology to the client's benefit - they take pictures of everything and share out the pictures at various points through the job so the client can see what is going on. They will use email over phone calls if that is your preference. They offer online, secure invoicing and payment options as well. We are very happy with the quality of the work, and are very happy with the end result, and would definitely recommend them for any roof work. The whole experience was an A+ for us.
The company estimator, TJ, did an excellent job inspecting my house inside the attic and on the roof. He found several small leaks and some wood rot. At first I thought of just repairing the leaks and rotted wood but then decided to put on a whole new roof. RoofPro scheduled the work within two weeks of my accepting the contract; the work was performed in less than 8 hours; all materials were cleaned up on the site; TJ even repaired a small leak in my gutter which was not in our contract. I have recommended RoofPro to all my neighbors.
The overall team was excellent and the experience was good.
Overall, I am happy with the roof replacement. I encountered a couple of snags during the project, however, Tony, the project manager, resolved them effectively and in favor of the customer. Roof Pro staff are very professional, was on time, respectful of my property and cleaned up all trash at the end of the project. My only suggestion, is to make sure you have Roof Pro show you actual photos of recent roof installations to ensure color accuracy. Don't rely heavily on the brochure or the manufacturer's color design application.
From start to finish, one of the best contractors that I have ever worked with. Staff is professional, high quality materials, the workmanship is excellent, and they cleaned up like they had never been there. Really a 6 star rating!Thanks RoofPro!!!
Financial they are very reasonable, and met me where I needed to be. I appreciated that. There were some other companies that came out for estimates. However, when Rob gave me his price, it was really very reasonable. I appreciated that. This is my second time using Roof Pro. I had them do a roof on my previous home. I knew they were attentive, and reliable. That is why I went with you all a second time.
Roof Pro had good service and fair prices. I'd recommend them to other people.
I am extremely satisfied with the work and professionalism of Roofing Pro's employees.
Ken was the project manager for my job. He is the ultimate professional, I appreciate all of his help.
We had bad weather, so the original day got cancelled and they ended up coming out on a Sunday to do it in order to help me out because I couldn't do it the week after. I thought that was really good. The project manager reached out to me multiples times through the whole job which was great. The only thing they could have done better is that there were some nails left behind, but that was not too bad.
RoofPro are just that. Excellent roofing professionals
Absolute outstanding quality of work! Professional employees who were responsive and fast.
I was very impressed with the roofers. They did a good job! They cleaned up very well, and they trimmed some of the tree limbs.
Except service and communications
A bit pricey for a 24x14 shed roof but an excellent job. The 3 man team had the old roof off and ready for the new one in 20 minutes, I would highly recommend this crew for future projects.
Roof Pro did an excellent job! Will definitely recommend to others.
I thought the work has been fine. I like the explanation of how the work would be done. I like how the salesperson conducted his business. The gentlemen that came and did the work and was professional and cleaned after themselves.
Recognized Excellence - Jim Para and Brandon did a great job getting it all together and done. Thanks!
I found Roof Pro from a Google search after not receiving responses back from other companies that were recommended by friends. Not only were they quick to respond, they were nothing but professional from start to finish, got the job done quickly, and were several thousand dollars less expensive than I was expecting.
Recognized Excellence - Brandon Crone was a delight to work with.
Areas Of Satisfaction - Cost and openness of communication.
Areas Of Satisfaction - They were very detailed.
Recognized Excellence - Chris Hagner
Areas For Improvement - The delivery truck, ABC Supply left pallet pieces on driveway and weight of truck caused some damage to driveway
Areas Of Satisfaction - RoofPro did our siding last fall, Chris stayed in contact knowing we were looking to replace roof after first of year
Recognized Excellence - Salesman and workers
Areas For Improvement - None
Areas Of Satisfaction - All areas
Additional Comments - Excellent work
James did an excellent job at not only surveying the work that needed to be done, but attention to detail and things that we needed and recommended premium products. With the work that has been completed thus far, we are completely satisfied.
Sales Knowledge - Absolutely!
Recognized Excellence - I would like to recognize James Niles for his exceptional service.
Areas Of Satisfaction - They met my expectations. They have done well. We haven't had any issues yet but they just completed the job and they have not completed the flat roof. Thus far everything has been great.
Additional Comments - Everybody has been professional and personable. They have been able to relate and have a regular conversation about progress and getting things done, so I relay appreciate that!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Roof Pro as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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