Because they did a very poor job. None of the plants they planted have thrived or bloomed. I feel I wasted my money. I sent them multiple emails about this and they did not listen. It was a terrible experience.
They cut some corners while doing my project and as a top rated company I did not expect that. They came and did not even have all the materials that they needed. It was not a professional job. They cut the stone on my grass with nothing behind it, which tore up my grass. They did not even apologize. I was told it would be taken care of but I have not heard anything else about it from them. They need to buy some new sod and replace the grass in that area. The communication was not good and they do not acknowledge their mistakes. They were trying to save money on materials which made my project look unprofessional.
They do good work.
In the past they have always done an excellent job. However this year they did not put in some ground cover in one bed that had been part of the contract. I notified them and was told that it would be done very soon. However it was never done.