OCR completed a re-roof installation in March 2023 on my house. This was my first time getting a roof and the sales manager Eric V took his time to ensure that I understood the process, what exactly OCR does at each stage from prep, demo, repairs, and then installation. One thing that stood out compared to other companies that I received estimates from was that Eric physically showed me the materials, the differences between them (pros and cons), and explained why they use specific materials in certain situations. This was extremely valuable information and being able to acknowledge that OCR is doing the job properly was plus. Eric was transparent throughout the whole process which I appreciated. The estimate was comparable with other company estimates that I received but it actually included higher quality shingles/underlayerment and added ridge vents, so I was getting a better deal overall. Another benefit was that their availability to perform the work was much faster (3 weeks compared to 6-8 weeks quoted).
As far as the actual installation, the crew showed up on time. The foreman Steve was professional and did a good job at communicating to me what was to be expected and when things would be completed. During demo, they covered all sides of the houses and on top of any plants with plastic tarps to catch any debris and lightly covered the AC unit with plywood to ensure no damage would be done to it. First day was demo, decking/flashing repairs, and prep. Second day was shingle installation. Two days, in and out for a re-roof. No problems with inspection and/or permit. I went up to the roof myself afterwards to look at it and I was impressed. Steve did mention that 176ft of decking had to be replaced, which I thought was a lot and wasn't expecting that much, but he said that it was lower than what they do on average. The office sent pictures of the decking damage and the repairs afterwards. Looking through them, it was evident that it had to be replaced and looked to be original to the house, so now I can rest assured that there shouldn't be an issues with the deck in the future.
Overall, I am very satisfied with the work that OCR completed and how transparent they were with the entire process. The only problem that I had was the unexpected cost for the decking repairs, which unfortunately you won't know until you start tearing things apart. I didn't think it was going to be that much at the start but I at least know that OCR did was wonderful job at documenting those issues and repairing it. I would highly recommend this company. Now let's see how well it holds up to the next major hurricane.
Oviedo-Clermont Roofing did an excellent job for us.
Couldn’t ask for better service. Great communication, helpful advice, and fair prices. Bery thankful.
Joe Buckman was excellent representing your company. He was the reason we chose Oviedo-Clermont Roofing. We were very informed throughout the process. He was instrumental in helping us receive insurance coverage for wind and hail damage. Both my wife and I enjoyed talking to Joe.
I highly recommend this roofing company. I have used them for 6 roofs so far and they have met my expectations every time. I had one issue that was resolved professionally and expeditiously. I would not hesitate to use them in the future.
They were quick t on respond and completed the job with quality work.
Very high price.
My husband and I were not able to put a lot of time into our roofing project, so it was a big huge relief when Oviedo roofing was referred for their honesty and knowledge of the roofing industry and laws of our county. They really were Awesome in answering and explaining honestly.
They are very easy to work with.
I needed to replace a deteriorating asphalt-roll roof. Furthermore, to satisfy the insurance company, I needed proper building permits and documentation. The staff worked closely with me on getting the proper documents and kept me up to date on the progress. The job was completed and inspected on time, despite having to complete additional surface board work and fascias. I was able to work with the team on all of this remotely as I was out of the country during the whole time, which was very important for me.
What is sad, the repair needed was due to a bad repair done by a previous company 1 year prior. Oviedo-Clermont Roofing (OCR) was quick to respond to my request for an estimate to repair a leak in my roof that was coming into my en-suite bathroom. The office was sympathetic to my plight and had a tech out to the house within 2 days. They reviewed the area and gave an estimate. There was no high pressure to sign that day. Instead they said if interested call the office and they will schedule a good start time. The rating on NextDoor was the determining factor plus the low-key sell tactic.
Everyone was very helpful and friendly - from the owner to the office staff to the workers. They kept me informed every step of the way. Any question I had was answered in a prompt manner. They are a great company to work with!
From the Owner to the office staff and the workers installing our roof, they were all very professional and hard working at Oviedo Roofing. We would definitely recommend this Company.
Recognized Excellence - I would like to recognize Joe for exceptional service. Also, the office personnel communicated every day and kept me up-to-date quickly.
Areas For Improvement - Oviedo-Clermont Roofing did not fall short of my expectations.
Areas Of Satisfaction - Oviedo-Clermont Roofing exceeded my expectations in terms of communication.
Additional Comments - I've already recommended Oviedo-Clermont Roofing to friends and family.
Service, communication and quality of work were all top notch. Very upfront about lack of shingle colors due to the market, but ultimately we got the color of shingle we wanted.
Areas Of Satisfaction - We had a very aggressive schedule due to home insurance dropping us, and the team was able to fast track the whole process and get a roof done in a matter of a couple of weeks.
Communication - Renee is a superstar!! Daily updates were refreshing. She was able to respond quickly to any of our questions and concerns.
Quality Of Workmanship - We still found nails around the house after they were done but I guess it can be expected.
Expertise - Brad was very knowledgeable and delivered on all that he promised (ex. Working with solar guys, gutter installers, etc). I trusted him and his advice completely.
Value - This quote was a bit more than 2 others I received, but I had trust in Brad.
Sales Knowledge - Brad was easy to talk to and get a hold of. We trusted him.
Will recommend this company quality service and very professional from start o end.
Communication - Excellent communication.
Professional & Organized - Very professional
Additional Comments - Thank you for the excellent service
Respectful - All workers were respectful & Courteous.
Communication - Joe, Renee were excellent in their communication with me. Answered all my questions and returned my calls promptly.
Quality Of Materials - Love my new roof!
Value - No surprises, I paid the estimate! Joe went over the entire job process, and left me a detailed written estimate! Best of all no money down! I paid when the job was done!
Areas Of Satisfaction - I am a very satisfied customer, I have recommended them to all my neighbors. Truly a professional and great company! 5 Star all the way!
Best roofing company ever!! Great job, great staff!!
Recognized Excellence - Richie, Michelle, Renee, Ann, I didn’t have a chance to meet the working team but they are great too.
Additional Comments - Great company to work with!
They did a good job.
Recognized Excellence - The supervisor was very good in communication.
Areas Of Satisfaction - The timeliness met my expectations, as did the communication with me.
Additional Comments - They did a good job on the roof.
They did a good job and didn't waste a year doing it. They did it rapidly and did a good job.
Problem Resolution - They fixed everything, clean up afterwards, did everything right. I would recommend them.
Schedule - They did what they said.
Sales Knowledge - He was nice, he was good.
Recognized Excellence - I would like to recognize the salesman for exceptional service. I liked the salesman well.
Areas Of Satisfaction - They met or exceeded my expectations with the good job they did.
Additional Comments - I was satisfied, I am happy with them. I would recommend them.
They were absolutely 100% professional. There was not one problem whatsoever start to finish. Clean-up was amazing. I didn't see one nail. They did an incredible job. I would recommend them in a heart beat.
Recognized Excellence - The salesperson was amazing. He didn't try to oversell. The entire crew, including the foreperson Faustio Juarez, were really good and worked very well together.
Areas Of Satisfaction - They met or exceeded my expectations in all areas.
Additional Comments - It was a wonderful experience. I highly recommend them. It's the hardest thing to get repairs and be on the same page with people. They worked 7am-7pm. I don't know how they did it when it was dark. They picked up everything off the ground. There was not one issue, and that was what I had heard from other people.
They exceeded my expectations from start to finish. Very fair and honest. Professional work crew.
Recognized Excellence - Steve and Renee for their excellent customer service from start to finish
Areas For Improvement - I can't think of any.
Areas Of Satisfaction - They exceeded all expectations. The crew was great and did an excellent job with the clean-up
Additional Comments - I think the price was fair and I believe they are an honest company
Crew was very good and knew what they were doing. Sales personal were very courtesy.
I needed an immediate repair for insurance purposes for the buyer of my existing home. They were at my house within 2 days of the quote and it took less than two hours for the fix. On time! Polite! Efficient! Documented before & after. Exceeded my expectations. Highly recommend.
Recognized Excellence - Jacob arrived and analyzed the area needing repair and thoughtfully prepared the estimate. He was first on scene the morning of the repair to get the project on its way. The team knocked it out in less than two hours.
Additional Comments - The entire process was well documented.
I was very satisfied with the work.
Safe - They went through a lot of trouble to cover my plants, and cleaned up after themselves. They were very clean.
Communication - They were so good with communication. Joe and Renee were excellent in communication.
Quality Of Workmanship - It looks good to me.
Problem Resolution - There weren't any problems to address.
Professional & Organized - Yes, absolutely.
Schedule - They were here when they said, and on-time. They worked hard all day.
Sales Knowledge - Joe was wonderful, helping me make decisions. Joe helped clean and answered all my questions. Joe was fabulous.
Recognized Excellence - I would like to recognize Joe. I would like to compliment the whole staff, they are just lovely people. They were willing to help. I had such a good experience.
Areas For Improvement - Clermont Roofing did not fall short of my expectations in any area.
Areas Of Satisfaction - Joe and Renee kept me aware of everything that was going on. They also keep me aware of what to expect and when. This meets my expectations.
Because I had such a positive experience I have told several of my neighbors about it. I hope they listen to me. I will always recommend Clermont Roofing and will use them again in the future!!
Problem Resolution - There were not any problems
Recognized Excellence - Joe thought of every detail. Excellent! Renee was in contact frequently - excellent communicator. The entire staff at Clermont Roofing was friendly and most helpful!!
Areas Of Satisfaction - Communication! They guided me through the whole process. I never had a worry or complaint.
Clermont Roofing was prompt, respectful, hard working, and put on a great looking roof. They got it done despite encountering unexpected wood repairs. And I think for a fair price.
Respectful - They covered all my flowers and plants and cleaned up each day before leaving.
Communication - Renee in the office was especially helpful.
Problem Resolution - The only "problem" we had was about putting up gutters. This is not really a roofing job, but Joe helped me decide on gutters/leaf guards.
Sales Knowledge - Joe helped us deal with the insurance inspector about getting our job covered under our policy.
Design - And those of our HOA committee.
They were really good and I'm really happy with them.
Recognized Excellence - Everyone did a really good job.
Areas For Improvement - Oviedo Roofing Enterprises did not fall short of any of my expectations.
Areas Of Satisfaction - They tried as much as possible to save my gutters so I wouldn't have to buy new ones.
Additional Comments - I'm satisfied overall with my experience.
Schedule - They exceeded our expectations for time even after the permitting office was closed for a day for a holiday. They still completed on time.
Sales Knowledge - Jim S. is a pro and replied right away, he knew exact what we needed and fulfilled it.
Recognized Excellence - Jim S. and Renee were our main contacts and they’re both exceptional with communicating. Thank you this was an important factor for us.
Areas Of Satisfaction - Timing, price, communication and materials being available were spot on! Very accommodating and considerate and respectful.
We had absolutely no issues with Oviedo Roofing because I did not do my HOA process correctly we had to reschedule my Roof Project I think 2 times and the were able to accommodate my needs both times without delay
They were very professional . Did everything they promised.
Safe - yes
Respectful - Absolutely
Quality Of Materials - yes
Quality Of Workmanship - yes
Expertise - yes
Professional & Organized - yes
Recognized Excellence - everyone that i worked with was wonderfull
Additional Comments - well satisfied
They're fast and efficient, provided great communication, quality work, and explained the entire process to me.
Recognized Excellence - The guy who came out to give me a a quote provided exceptional service.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - They did what said they were going to do.
Communication - All of the office staff were friendly and responsive.
Sales Knowledge - Richie was great and I'll be calling him for a 2nd home's roof in the coming months!
Recognized Excellence - Richie was awesome. He was fast to quote a fair and complete estimate and always followed up with me timely. I will be reaching out to him again for another re-roof job.
Clermont Roofing is a company I would recommend to everyone. They got our job done sooner than it was scheduled. The crew was very professional and courteous. Estimator was professional and knowledgeable. Answered all of our questions. Office staff were a pleasure to work with.
Thank you so much Clermont Roofing!
Recognized Excellence - The whole crew that did our job. They were very professional and courteous. They did a great job on the cleanup as well. Steve the estimator was very professional and knowledgeable. He answered all our questions. Office staff were very friendly and helpful no matter how many times I called.
Areas Of Satisfaction - They stayed on the job untill it was finished. They were able to get our job done sooner that originally scheduled.
Fair price, good communication, did what they said they would do, polite and efficient crew.
Quality Of Workmanship - So far, roof seems good, but only time and rain will tell.
Recognized Excellence - Everyone on the project was good.
Areas Of Satisfaction - Everything else was good.
Clermont Roofing was amazing to work with! They were very accommodating with my schedule and the time it took for me to get the financing finalized for my roof replacement. They got everything done ahead of schedule and always communicated through the entire process. I would definitely recommend them to anyone needing roof repair or replacement.
Their customer service was great form beginning to end. I would strongly recommend them!.
Recognized Excellence - Steve and Renee, at Clermont Roofing, provided exceptional service.
Areas Of Satisfaction - Their customer service and communication exceeded my expectations.
Clermont Roofing was outstanding in every way. The job was completed professionally, on time and on budget. Renee was the project manager on my job. Superb in her job. She was always available from before they started till after they finished. All questions answered. All requests fulfilled. This level of communication is missing in many companies. I would recommend them to anyone needing a first class roofer.
Recognized Excellence - Renee. Melinda. Richie.
Areas For Improvement - None
Areas Of Satisfaction - Communication
I highly recommend Oviedo Roofing. The entire process was flawless from estimate to final clean up. Their pricing was very competitive too. They provided great communication with updates.
Recognized Excellence - Ms Rene Was very kind and kept me well-informed of the project from beginning to end when I called her with any questions she was very knowledgeable and was able to help me
Areas Of Satisfaction - I have an elderly mother , when they had began the project that morning we had to leave and they made sure to clear the way to the car so I could help her in the car , when we returned they made sure the way was clear and safe for us to get back in the house
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Oviedo-Clermont Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys