They have great customer service and they did a good job.
It has not 6 months and my floors are discoloring and they would not fix the floors at all.
I have recommended them to other people already.
The saleslady was punctual thorough, the crew did a good job and did what they said they would do.
They did a good job. It looks good.
Felt that it was not the best quality work as far as neat finishing.
Their customer service was phenomenal.
I highly recommend Northside Floors and have already recommended my sister to use them.
They took time and installed my floors carefully and to my satisfaction.
I had a wonderful experience with Northside Floors. My sales rep, Yovani Alvarez, and his install teams were outstanding in every way. Yovani is professional, knowledgeable, enthusiastic, answered all my questions thoroughly, texted often to keep me in the loop every step of the process, promptly replied to all my texts, and went out of his way to ensure I had a smooth experience. A few of my questions required several in-person meetings onsite to resolve, which involved a lot of extra driving for him but he was always willing and eager to do it. I liked that his install team worked on only my project continuously from start to finish, rather than leaving in the middle to go do some other project and then returning to mine. The install teams (one installed new hardwood, the other team installed new carpet) were highly skilled, meticulous, clean, and did a beautiful job. I liked their contract and their payment terms, and they worked with me on the pricing. I would highly recommend Northside Flooring!
We've used Northside for three larger flooring jobs in our home and they were fantastic to work with.
Northside floors did a very professional job installing our hardwood floors; excellent craftsmanship.
Bob Haddon and his entire organization are customer focused, professional and committed to high quality work.
Types of work - Bob and his staff helped us choose a hardwood floor for the entire upstarts. We are very happy with the Acacia flooring selected.
Quality Of Materials - The wood flooring and molding installed is very good quality.
Quality Of Workmanship - Our downstairs wood floors were re-finished and the workmanship was excellent.
Knowledgeable - Their knowledge of hardwoods was very helpful and valuable in selecting our new flooring.
I love my carpet! The guys that installed were polite and efficient. I am disappointed that I have two places where the rug is buckling! Can you fix this?
Areas For Improvement - Northside Floors did not fall short of my expectations. I have had them do two types of flooring, carpet and laminate flooring. They were very good in both types of flooring.
Areas Of Satisfaction - Northside Floors met and expectations in both areas of flooring that I have had them do. They did a good job. I plan on having more work done in the future and it will be done by them as well.
Cindy was a great sales person, very polite, professional, and knew the product. The gentlemen that did the work were very nice, polite professional.
Recognized Excellence - Cindy Parham
Areas For Improvement - None
Areas Of Satisfaction - The kitchen floor.
Recognized Excellence - Yovani was a very good sales person, he was concerned and very helpful. He made sure we were taken care of!
Recognized Excellence - Yovani - he’s great in all ways, professional and helpful
Areas Of Satisfaction - Trust plus helping us out quickly in a pinch
Recognized Excellence - Great communication, easy to work with in scheduling, high quality work, and good products
Areas Of Satisfaction - Happy with overall project
Northside Floors was the only company in the greater Atlanta area, that would help me with a repair. They came out and did an excellent job on both my hardwood floor repair and new ceramic tile install. The repair work was professional and looks like the original. I have posted reviews on NextDoor and Home Advisor, about the helpful and professional work that NorthSide floors provides.
Recognized Excellence - the whole crew from office to installers and sales rep. Roger.
Areas Of Satisfaction - everything
Additional Comments - kudos to a job well done.
Would not recommend. Plan to have floors redone by someone else.
Timely installation, excellent work,
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northside Floors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys