In my review of companies to do my flooring jobs, I saw where Northside was recommended by a lot of people because they seemed to be honest, down to earth as well as deliver a "complete" job. For my initial flooring job they were exactly that and did a fine job. Since they did a good job on my first project, I thought they would do the same on my second project. This is where I became confused, I thought Northside delivered "turn key" results on their jobs as was done on my first project. (My first project was to take up and remove and take away carpet from two rooms and replace with vinyl flooring). My second project was to install carpeting over engineered hardwood in a short hallway. All went well until the installer was finished installing the carpet and I observed that the doors that opened into the hallway would no longer open due to the height of the installed carpet. I mentioned this to the installer and he said he did not do anything to insure that the doors opened properly. I asked if there was anyone coming to finish the job and trim the doors so that they would open properly, and he said "we do not do that type of work". At this point I was completely confused and disappointed since I was under the impression that this was to be a "turn key" operation. I contacted the salesperson that handled my project and he said that the company does not do that kind of work, but he knew someone that could trim the doors for a cost of $175. I told him that was not acceptable and that I would handle it myself. This is why I may or may not (depending on the type of job) recommend Northside.
Northside did some follow-up work work due to some broken LVP boards on initial install. Was out of warranty but Cindy and Daniel made it happen and very happily took care of the issue and made sure it won't happen again. Not once did anyone mentione the word "warranty". They just did the right thing and took care of the customer. I always love companies in business for the long haul.....Northside is one of those. Thank you for the great follow-up and service!! In a nutshell, I highly recommend.
Northside floors did a great job of installing wooden floors in my bedroom and staining them to match the flooring I already had in the living room. It was a positive experience and would gladly work with them again.
The response was fast. The price seemed fair. The main installer that came had an unpleasant attitude from the onset of our interaction.
Good people to work with and cleaned up well after work completed 👍
This is now the 3rd time I’ve contracted with Northside Floors for my home and every experience gets better! Couldn’t be happier with the results!
Great experience and would definitely recommend them.
I paid top dollar and and addition to orginald quote and never received the service requested
Would not use again due to issues mentioned below.
We are very happy with our experience and the result working with Northside Floors. They had to patch an area that had water damage as well as lay new floor to match match existing. My floors look fabulous! I am very happy with them and definitely recommend to friends. Great value for the money and honest, direct communications.
Good quality carpet material and excellent job in laying down padding and carpet. Very pleased.
This is a small, local, professional company that carries an excellent product and does fabulous installation work. The only drawback is that they're about 20 percent higher than the big box stores are, but if small businesses are going to survive, we need to support them.
I would highly recommend Northside Flooring!!!
Solid front end process and follow-up. Satsfiied with work.
The team from Northside did an excellent job. They did luxury vinyl floors. Everything came out really well. We didn't have any complaints.
They have great customer service and they did a good job.
It has not 6 months and my floors are discoloring and they would not fix the floors at all.
I have recommended them to other people already.
The saleslady was punctual thorough, the crew did a good job and did what they said they would do.
They did a good job. It looks good.
Felt that it was not the best quality work as far as neat finishing.
Their customer service was phenomenal.
I highly recommend Northside Floors and have already recommended my sister to use them.
They took time and installed my floors carefully and to my satisfaction.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northside Floors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys