The quality of the work is good but coordinating the labor on site and communication is an issue.
Overall I am happy with Mr. Floor. The floor is good quality and the salesman was good. The installers were awful. They did not put the floor in correctly and I have many gaps. They had to come back on a Saturday and rip out some of the floor but I still have gaps in the entryway.
I already have recommended Mr. Floor to friends and I would use them again if I was in need of the services they provide.
Good, but not great installation. Color of the floor was too dark per the color requested.
They are outstanding!
It was an excellent experience!
Mr. Floor has always come through for us and they do excellent work.
I would recommend close monitoring of the final product after the material had been applied
Mr Floor did a fantastic job refinishing our hard wood floors. And they turned out better than our expectations! The job was supervised each and every day, and if we ever needed any other flooring done it would be Mr Floor regardless of price. DD
We have used Mr. Floor for two projects, everything worked very well.
I would like to recognize whoever was in charge of our project. The project manager was great.
They didn't fall short. Everything was great.
I highly recommend Mr. Floor!
Aron Rissman as sales associate was knowledgeable and available whenever I had questions. I have ordered floor cleaning products and he has personally delivered them to my home! And Joe Sosic as production manager was friendly, efficient and available by text and email. I especially appreciate the daily email communication.
Quality job; looked good; done promptly; price reasonable for amount of time it took.
They did a terrific job. I mean, we had some issues that came up here and there just with the, you know, with the condition of my floor. They did a great job with repairs. You know, some little things came up and they were quick to a solution. I mean, to be honest, I have the best wood floors around now. They did a phenomenal job. They deserve an A overall. I already have recommended them.
Well, I think their attention to detail and their availability to explain any questions I had all the time made it positive. They put in a kitchen floor, tile floor, and then replaced a piece of Pergo that we had torn up in the kitchen in the hallway. I'd give them an A overall. I have recommended them before.
They did what they said they were supposed to do. They put a floor in. I'm overall satisfied with no complaints. I'll give them an A overall.
The fact that they were always on time and within budget and that they had extremely helpful installers—they were excellent. They did a flooring job for me. No complaints. It was the living room and our bedroom, and it was complicated. They absolutely deserve an A overall. The quality of work and customer service was excellent. I would recommend them. I had absolutely nothing but great service and excellent installation. They were very careful in my apartment. Furniture had to be moved, and they were exceedingly careful. Nothing was harmed. And everything was then placed back. So, by the time they finished the project, which was complicated, they had to fix some problems in order to make it work. And they did great. They absolutely did great. And the project manager checked on them quite frequently.
They installed our wood flooring on two occasions and with other people in the building, and everybody was delighted. I am overall satisfied with the completed work. I would grade the overall experience with an A. I would highly recommend them.
That was fantastic. They did a fantastic job. The floor looks fantastic and the pictures. They did a good job. It was flooring in my whole home. No complaints, they did a great job. I'd give them an A overall. Quality of work and customer service was fantastic.
They got the job done on time, and they did what they said they were going to do. They refinished the floor. I am overall satisfied and no complaints. I would grade the overall experience with a B. I would likely recommend them.
They were very conscientious. They refinished the floors. I would grade the overall experience with an A.
I liked their professionalism and cleanliness. They put in a wood floor in one of my children's bedrooms. I am overall satisfied with the completed work. I would grade the overall experience with a B. I would highly recommend them.
They showed up timely, the work was done timely, and they did a good job. They installed a hardwood floor. I'm overall satisfied with the work completed. I'll give them an A overall.
I thought the workers were very efficient. They did a better job than we thought they would, and we're just real happy. They did a flooring job and put in a floor in the kitchen, and they stained the floor in another part of the house. I would grade them with an A. I would highly recommend them.
I wasn't exactly happy with the way they responded. They did floor refinishing. There was a complete disagreement about color. When you tell someone you don't like the color and it wasn't what you thought, it's never fun. I would grade the overall experience with a B. I would likely recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mr. Floor Companies as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys