Considering the way Covid messed everything up they did very good.
The room itself is fantastic, the workers were courteous and knew what they were doing. We had a problem with the timing, they got here late in the morning and stayed late in the evening, and it took much more time than they said it would.
Doug Posey did a good job managing the project and James Montgomery did an excellent job in the construction
Mike does a good job.
They lost my file, so they didn’t know when they received my order. The workers didn’t knock when they arrived, and didn’t show up on time or at all one day. They left caulk all over one of my windows, and smeared it everywhere. The installers girlfriend was confrontational, and they fought with each other during the job.
We like our windows really well, especially the sliding door, we like it really well.
Modern Exteriors does a great job. However, don’t be in a hurry to get your project done! I am not sure if they need more employees or just need to stay on the job site longer each day. If they tell you six to eight months, it’s gonna be on the far side of the eight months before the project is started.
The crew was excellent!
Recognized Excellence - The two installers, Will and Joe, were extremely nice, worked hard and were good.
Modern Exteriors does really good work. Our new windows look great!
I was mostly satisfied.
Installation Crew - Will, one of the employees, is a true credit to Modern Exteriors. He and his crew worked well together. From my experience in the roofing industry, he did excellent work when attaching the new roof to our existing roof.
Quality Of Workmanship - The workmanship appears to have been done much better than what I have had experience with other home improvement companies.
Clean & Safe - Will cleaned the area each evening before they left for the day. That was impressive!
Work Done Right - The form and fit appears to have been done correctly. I believe that if I have a future issue, in the near term, related to the finished construction that Modern Exteriors will make it right.
Areas Of Satisfaction - There was great communication between Will and myself and my wife as to their progress. When Will said that he would be at the job site, he was right on time.
Recognized Excellence - Will and his building partner, whose name escapes me, went above and beyond anything that I could have expected.
They were very friendly and courteous. The project manager was easy to work with and they were really nice workers. They just did not get one problem fixed.
Areas Of Satisfaction - The overall repair was done well.
Recognized Excellence - The primary repairman did a great job.
Recognized Excellence - William was fantastic. Very skilled and professional.
Additional Comments - Love our sunroom!!!
Areas For Improvement - We have used Modern Exteriors several times and they have not fallen short of my expectations.
Recognized Excellence - All the guys are nice. John, the owner's son should be recognized for his service. We like them all. Everyone is honest and I fell very comfortable using them. They are very nice and not threating at all.
Additional Comments - Modern Exteriors is a nice local business. If something goes wrong, they make it right. When I have something to do, they are my go-to company. I have used them 4 times over the last 5 years.
Areas Of Satisfaction - They exceeded my expectations with the quality of the workmanship.
Recognized Excellence - I would like to recognize John Inahara, the installer.
They don't have very good ideas as far as making a structure, planning it, and giving me choices goes. They don't have that kind of engineering.
Current Referrals - I do recommend them.
Recognized Excellence - John from Modern Exteriors was great explaining costs and materials. John who built the patio cover was also great.
Installation Crew - I would rate the installation team with a ten if I could.
Areas For Improvement - Modern Exteriors did an outstanding job with everything. They did not fall short of any of our expectations.
Areas Of Satisfaction - Modern Exteriors was fantastic and did hard work.
Recognized Excellence - The installers, John and Charlie were fantastic and should be recognized for their exceptional service.
Additional Comments - We are very pleased with what Modern Exteriors did for us.
I have recommended the company to several friends and neighbors.
Areas Of Satisfaction - The entire crew was courteous and respectful and they explained all questions asked by myself.
Current Referrals - We had a horrible storm that came through in May and I recommenced the company to several people that have since given them a call!
Recognized Excellence - I would like to recognize John Cook and Doug Posey for their exceptional service!
Additional Comments - I would have given a ten or above on all of the questions because this company does exactly what they say they are going to!
Installation Crew - William and his helper were a pleasure. Good workers. Left the work site in very good condition.
Current Referrals - We have referred several roofing customers. At least one is completed. On referral for a patio cover.
Recognized Excellence - William and his helper from the patio crew..
They are very professional. They did a really good job. I am very pleased.
Installation Crew - Yes, very.
Areas Of Satisfaction - Modern Exteriors met or exceeded my expectations in regards to their professionalism. Also, the boss saying, "No this isn't how I want it." and them fixing it.
Current Referrals - I don't know of anyone off hand, but if I came across someone then I would recommend them.
Recognized Excellence - I would like to recognize everyone for their exceptional service. They were all good.
Additional Comments - The guys were real friendly and good.
Areas Of Satisfaction - THE OVERALL PRODUCT LOOKS VERY VERY GOOD
Recognized Excellence - SAM AND HIS SON BOTH WERE VERY VERY GOOD
We have a big 100 year old Victorian home that they sided . They did a excellent job. Tony and his crew were very professional and asked us all the way thru the project if we were satisfied. When they were done they cleaned up everything and I just love the way my home looks now. I would recommend this company to anyone I know.
Sunroom we bought was the biggest waist of money we ever spent . Windows had condensation on them all winter , frost on the inside of windows halfway up 17 ' from wood stove . the guy who came out said wood stoves put moisture in the air , Ha Ha. They had to fix leaks on roof three times or more . Problems with other areas , then they said life time warranty just covered windows and screens and metal not to discolor . When we were replacing it we found out floor was rotted from condensation coming of walls . Sold the windows and door to a man building a green house for $300 , and scrap metal yard with the rest of the JUNK ... Now have a bigger stick built room with Marvin Windows from Southern Supply . blow in foam insulation , and a big covered deck for real close to same price . Do your research , like we didn't do ...
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Modern Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys