Wonderful customer service
Additional Comments - They are the best, professional, and affordable AC company we have ever felt with!
Recognized Excellence - Everyone at my house from the sales rep Dustin and Justin, I purchased a two stage, then a scrubber and then zoning. Edgar and Chris.
Areas of Satisfaction - They can check my system off site if you need which I like if needed.
Overall Satisfaction - I was very pleased with Vidal
Recognized Excellence - Vidal was very professional and had a good personality
I was disappointed. They said the drain lines needed cleaning and said they would do that. The ac didn’t come back on as expected. Called another AC company the next day. he came out and told us the lines hadn’t been drained and the system needed a new capacitor. It has been working since. I had to pay both companies.
Excellent service by Daniel
Very thorough and checked many items. In addition pleasant and kind.
Recognized Excellence - Javier Marquez and Tyler Miller have provided exceptional service. Both men on separate visits listened to our concerns about our A/C unit and were great about explaining what they found. They went so far as to show us the part that needed replacing and the new part that was being installed. My wife greatly appreciated the pictures that were taken to show the problem area and the repair work done. It simplified explaining the work that was done. The emailed pictures, invoice and the checklist are an excellent provided customer service. This is why we choose to use Majestic A/C.
Technician was very knowledgeable of the older Trane AC system. Did a thorough checkup on the system and found the problem. Was on time for the appointment. Called first thing in the morning for an appointment on Monday after a scorching weekend. Got a technician out later that same day.
My overall experience was not good. I would not be calling for any more repairs or service.
Prompt response; professional and efficient service.
The techs are always friendly, thorough, and considerate.
From the service good and very informative
If I could give a higher rating I would, 5+ from me!!
Knowledgeable, professional, courteous, timely, reasonably priced. Justin went above and beyond to help us select the right unit for our needs. Highly recommend.
Areas Of Satisfaction - Timely installation
They were great and attended to my needs perfectly, they advised me accordingly as well.
Majestic Air Conditioning met my expectations in all areas.
Good company overall, reasonably priced, and good service.
Awesome and honest
They have a very professional staff and very competent technicians.
I was very satisfied with the promptness and honesty of the technicians.
I actually received three quotes. I genuinely believed the second quote would be the guy, but Dustin came and hit it out if the park. I found them from reviews on various websites. He was on time and his quote was competitive, but it was the way Dustin and the workers conducted themselves that was impeccable.
They were very expensive. Although responsive, they were more expensive than I would like.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Majestic Air Conditioning as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys