Michael and his crew were amazing to work with! From start to finish, we knew exactly what was happening next. Put house looks amazing and we could not be more pleased! We highly recommend him and his guys fit any project!
Lasting Impressions Home Solutions is very professional, timely, and responsive.
They were very professional and efficient. Windows are beautiful!
Great work crews. Awesome service. Great quality all the way around. I have already recommended them a couple of times to folks.
I had an excellent experience with Lasting Impressions Home Solutions. Michael came out to give an estimate quickly and gave me a detailed quote with pictures so I knew exactly what would be done. During the whole process there was great communication and I felt they valued my property and took pride in their work. I would recommend Michael Kemp and Lasting Impressions Home Solutions to anyone who is looking for quality work at a fair price.
Lasting Impressions was a truly great experience. They were easy to communicate with, they showed up to their appointments and they actually completed the work and VERY WELL! I already tell anyone who is interested to use them. I cannot emphasis enough how great they are. They actually communicate with you, which seems to be uncommon around here. Great communication, customer service and excellent work!!!
They repaired a roof that was poorly designed and we have had issues with for years. Great job!!!
I was impressed with Lasting Impressions from the beginning. Their proposal really stood out from other contractors and Michael made me feel comfortable that they would work hard to to make sure that I was happy with the project. We were very pleased with how everything turned out. I would not hesitate to call them again for a future project.
I was so pleased with every aspect of their work. We had an area of siding that unfortunately was damaged from a grill and our builder recommended this company. I reached out to them, and they were so knowledgeable and professional. They were able to match up my siding from a build 8 years ago! The repair looks BRAND NEW and like there was never any damage. They took a stressful situation (damage to siding) and just handled every aspect of it. What a relief - I am SO thrilled. They had great communication, they worked with our needs, and they completed the job so quickly! I will use them for any repairs that they do!
We had several issues with our home that needed to be addressed. We were looking for a contractor who would be able to handle everything as one big project. From residing our house, installing missing flashing over the garage, windows, and doors, to replacing our deck and adding a partial roof over it, Michael and his team delivered. We are over the moon happy, with how it all turned out. We had several different contractors come out to assess our project. As we were looking for someone who would be able to address the many components of our project using knowledgeable trades and quality materials, we wanted this project on our “forever” home to be done right. Of the several different contractors we met, Michael stood out to us. His knowledge and experience in construction made the decision to go with his company easy. Besides being the owner of Lasting Impressions Home Solutions, Michael was also personally involved in the project. From his initial estimate to him overseeing the project on-site, we felt confident throughout the project that we were in good hands. The quality of the work, fair price, professionalism, polite crews, and of course, his pride in good quality work shows that he was the right contractor for our project. Michael’s team resided the entire exterior of our home with James Hardie Color Plus. As Lasting Impressions Home Solutions is a James Hardie approved installer, Michael made sure that all James Hardie Products were correctly installed. For our new deck, the framers built a sturdy structure on new, solid footings. We chose TimberTech Azek Polymer Decking for our deck boards. Kevin, Michael’s specialist for composite decking, came out to install the multi-width pattern we had chosen. With the hidden cortex screw system, you can hardly see the plugs. Kevin was very meticulous, which shows in his work. The new aluminum railing (Fortress Al13) is rock solid without obstructing our view. The roof extension over a portion of the deck looks seamless, and the IKO Nordic shingles blend in perfectly with the rest of the house. At the end of the project, the siding crew came back and wrapped the support posts of the deck and roof to match the new trim. Now everything is consistent as if it was always meant to be there. Michael’s hardscape team removed a section of our old concrete path, graded the area, and then installed a new paver path. With so many trades involved in tackling this project, Michael did a fantastic job. We cannot wait to enjoy the new and elegant exterior of our home, along with the sturdy and maintenance-free deck. A huge Thank You to the Lasting Impressions Home Solutions team for the quality work they did on our home. We love the transformation. It is nice knowing that there are still companies out there who are honorable and put their clients first. I know we will use them again in the future for other projects.
We were very happy with the siding project for our house. We also replaced the windows on the front and one side of the house. The house looks great and we've drastically reduced the maintenance required on it. Great job!
Areas Of Satisfaction - The quality of their work was outstanding. The tried very hard to respect our landscaping and considering the size of the job very few plants were damaged. They did a very good job of cleaning up when the project was finished.
Recognized Excellence - Michael Kemp did a good job of specifications for our project and overseeing everything. Jamie was in contact frequently during the course of the project to make sure things ran smoothly. There was also a father and son who worked on the house, Oscar and I can't remember the other's name but they were very good.
Additional Comments - We had them do a little upgrade to our front porch and that turned out great as well!
I quoted several folks before selecting Michael. I ran a company that worked in people's homes as well so we shared an appreciation for what it takes to satisfy the most exacting (a nice word for picky) type of customer. Michael delivered on what he said and if inevitable problems or delays due to supplies or weather arose, Michael was up front and honest and kept us well aware of his progress and was great texting or calling with updates. He buttoned up the smallest little detail that we may have identified to make sure we were happy with the result. Great job, Great man, Great company.
When we purchased our house, we knew replacing the Masonite siding was inevitable. Based on the anticipated scope of work and spend, we spent a few months meeting with a wide range of contractors. We were immediately impressed with Michael, the owner of Lasting Impressions Home Solutions. For starters, we dealt directly with him - not a salesperson. His proposal was extensive and thoughtful - not a bulleted list or email. Lastly, we appreciated his sense of pride and commitment to delivering a high quality product - siding is a commodity, the differences are in the details. For a sense of scope, Michael and his team were tasked to fully reside our two story house with James Hardie, custom window trim, close in our attic vents and install new ridge vents, replace and reframe two rotted garage windows and install new gutters and downspouts. Throughout the process, Michael was present, accessible for questions and clarifications, and accommodating to unexpected issues and repairs. When I became stressed, he remained calm and confident. "Aren't you glad you hired Michael?" my wife reinforced throughout the entire project. To say Michael and his crew transformed our house would be an understatement. We couldn't be more happy with the final outcome. We would highly recommend Lasting Impressions Home Solutions to anyone in the greater Charlotte area who are looking for to hire a trustworthy team to deliver high quality work for their exterior home project.
Im completely impressed with Michael and Lasting Impressions Home Solutions. I would not call myself the easiest of customers but Micheal was patient and valued me as a customer. Our relationship started when I asked Michael for a renovation quote on a property I was planning to flip, however I was outbid on the property. We ended up closing on another property a month or so later and again needed a quote from Michael. I was impressed how responsive he was. After we closed they got to work adding insulation and moisture barrier to the underside of the property. This was the first job I’ve hired them for and certainly wont be the last. Im choosing to work with Michael because he is honest, fair, communicative, reliable, and focused. Thanks Michael and Lasting Impressions Home Solutions for delivering quality and look forward to working with you again.
We had a contractor come to our home in Matthews to give us a quote on repairing some rot on the siding in the rear of the house. The contractor stated that the work was too complex and beyond his scope. Both the gas line and the electrical supply line coming into the house were located on the siding where the rot was. This would require the expertise of several technicians as well as a contractor. The first contractor then recommended Lasting Impressions Home Solutions because he had worked with Michael Kemp and his crew at Lasting Impressions on several occasions in the past and found them to be very qualified. We called Michael and he came out to the house to inspect the damage and give us a quote. We felt his quote was fair but more than that Michael stated that he would arrange for and/or coordinate all the materials and technicians necessary to complete the total job. This relieved us of a great deal of work and frustration. A day before the job one of Michael’s crew members delivered all the needed materials for the job. The next morning, Michael and his crew showed on time and began the job. Michael himself stayed with his crew for a number of hours to insure that the job was begun properly. When he had to leave, he left his foreman in charge to keep things moving. The job was completed with no complications, including work on the gas and electrical lines. We are very satisfied with not only the excellent quality of the work but also the professionalism that Michael and his crew demonstrated while completing their work. We highly recommend Michael Kemp and Lasting Impressions Home Solution to anyone who is looking for quality work at a reasonable cost.
Lasting Impressions Home Solutions was recommended to me by another company for the work that I needed. One of Mike's crew was at my house within a couple days after first contact. Gave me, what I believe was a fair and reasonable quote for the job. I am very happy that I went with them. Had trim that had rotted out for the second time. They tore off the wrap. Replace all the rot. Fixed the issue causing the problem. Re-wrapped and the finished product looks great! The entire crew were friendly, but professional.They are a window and roofing company, but took time out to do my small job. If any other issues come up with my home, Mike will be the first person I call. In fact, I will contacting them in the near future for a full home window replacement.
This is the 2nd time I've hired Mike and his crew. This time, instead of all new windows, they helped me install all new Provia exterior (and a few interior) doors. I can ALREADY feel a difference in the temperature of the house as they replaced my 42-year-old, no insulation, rotting, single pain, wooden doors. Once again, color me impressed. These guys are in high demand and stay busy but when you get them on your project, they are on it. Mike supervises, talks you through any questions you may have and makes you feel at ease. His lead guy on this job, Ebort, could not have been nicer and went above and beyond to make sure I was happy. If something isn't right, they make it right. Customer satisfaction is important to Michael as is his clients being happy. If I were having any more projects done, Lasting Impressions Home Solutions is who I would hire. You won't regret it, I don't.
Value - Above and beyond. We had several contractors quote this job and Lasting Impressions provided the best value. We ran into some un-expected issues during the project and LI provided fair pricing on the additional work.
Areas Of Satisfaction - We ran into some pretty serious water damage on our project. Michael worked with us to provide timely solutions at a fair price. We added some work to the project as well and felt we received a great value on the additional work.
Areas Of Satisfaction - Quality of materials, responsiveness, and speed of installation.
They did what they said they were going to do, and that's all I can ask for.
Areas Of Satisfaction - Overall it was a tough job but they got it done. I am happy with it.
Additional Comments - I would highly recommend them.
We had an excellent experience with Lasting Impressions Home Solutions. Michael started off on the right foot by coming out for an estimate very quick and being punctual. His estimate was very detailed and priced fairly so we decided to move forward. During the (approximately) 2 week job Michael was in constant communication with updates and making sure we were satisfied. The Lasting Impressions crew was experienced and it showed. Their quality of work blew us away. Michael made suggestions I had not even thought of that added to the overall quality of siding our house now has. During the project I was very impressed with the materials & techniques the crew used to wrap the fascia / soffit areas - so I asked if it was possible to expand the scope of the project to do the same to my shed. Michael quickly came back with a fair price to add in that work and it was done within a day or two. Any time an issue arose Michael went above & beyond to make it right and ensure our utmost satisfaction. Since the job was finished I have had multiple neighbors compliment our house and thank us for investing to help raise the overall look of the neighborhood. Our 1989 construction home now looks brand new thanks to the hard work and top-notch craftsmanship of Lasting Impressions Home Solutions.
Recognized Excellence - Owner Michael Kemp was wonderful to work with.
Areas For Improvement - I don’t know really what else they could have done. Very happy with everything.
Additional Comments - I appreciate the work and the quality and the timeliness of everything. My wife and I have spoken frequently of our satisfaction.
Areas Of Satisfaction - Very efficient workers that knew what they were doing and worked well together. They respected my home by being neat and removing shoes while working indoors.
Recognized Excellence - Everyone associated with company represented them extremely well. Michael Kemp did an awesome job coordinating, overseeing and performing much of the work.
Additional Comments - Plan on using Lasting Impressions Home Solutions as much as possible for future projects.
Areas Of Satisfaction - Michael was always highly communicative and followed through with everything. I so appreciate his professionalism and willingness to do everything excellently.
Additional Comments - Lasting Impressions is highly recommended! From the diagnosis to the quote to finishing the work, I never had to worry. They completed everything as expected and it was done with excellence.
Areas Of Satisfaction - Made sure we were 100%satisfied.
Schedule - Weather proved to be a challenge throughout our project, given we have had record rainfall this spring, but Michael always stayed in touch and his guys worked hours needed to get the job done...
Recognized Excellence - Can't really single anyone person out, the entire crew, from the roofing crew, the siding guys to Ricardo and the brick guys were courteous and cleaned up daily after the work was done...
Respectful - Very friendly, clean and respectful crew.
Quality Of Materials - Mike was very informative with various price/quality options for our gutter system
Problem Resolution - After installation we asked for one section to be reconfigured and the crew came out the next day and took care it.
Superior rating all the way around! Excellent communication with us about scope and schedule of renovation work as well as keeping us up to speed on any changes. Workmanship is top quality. Michael Kemp makes you feel your home is his most important and wants the homeowner to be pleased. It’s rare today to find a company you can have total trust in, but Lasting Impressions Home Solutions is the exception. We have had remodel work done by two other companies this year and have been disappointed with both. We are grateful to have finally found someone who is honest and accountable, and our renovations look fantastic too! 5 stars!
The workers were professional, and the workmanship was excellent. The price was extremely competitive compared to others contractors in the area, and the end product exceeded my expectations. I wouldn't hesitate to hire Michael and his crew again for future projects. Very highly recommended.
I was very impressed with their professionalism as well as the quality of materials. Workers were on time, polite and so efficient, I couldn't tell they were there until they said they were finished!
Areas For Improvement - They exceeded all my expectations.
Areas Of Satisfaction - I was pleased with their pricing, quality and work ethic.
Recognized Excellence - Mike was wonderful to do business with.
Areas Of Satisfaction - They were all great...very neat and clean and professional. We are using them again for a second project.
They were fair, honest & trustworthy. As an out of state property owner, it's hard to find a contractor like this. They kept me informed every step of the way with texts & pictures throughout the process. They went the extra mile as my eyes and ears.
Areas Of Satisfaction - Price and communication were excellent.
Recognized Excellence - Michael was great. I first met him and got an estimate 3 years ago when I was in town. I really liked his professionalism. You can tell he took pride in his work and wants to do the right thing. I held onto the estimate and called him up for this house.
Additional Comments - I wish I could convince him and his crew to take the ride to new york and do the siding on my house here. I'd go on vacation and let them stay and work during the day and go to Manhattan at night! Come to enjoy the city and make some money on the side!
I was very pleased with all aspects of working with Michael and his employees. They did an excellent job for me.
Areas Of Satisfaction - I am extremely pleased with the quality of the materials, and the workmanship of the employees on this project.
Recognized Excellence - I don't remember the foreman's name on this job, but I appreciate his keeping me informed of what was going on.
Areas Of Satisfaction - The quality of the windows and the communication with the contractor.
Recognized Excellence - Michael Kemp was extremely professional and knowledgeable.
Areas Of Satisfaction - I was most satisfied with the communication and the workmanship.
Current Referrals - I'm going to refer my parents for a future job.
Recognized Excellence - The whole crew was good.
Areas Of Satisfaction - Michael was terrific with his communication and job updates.
Areas Of Satisfaction - Communication was strong - kept us well informed from start to finish. Did what they said they would professionally and on time.
Recognized Excellence - Entire crew was a pleasure to work with.
A very dependable firm. Their work satisfied our needs. We would recommend them based on our experience.
Sales Knowledge - We dealt directly with Mr Kemp, the owner. He assessed our needs and provided several options to our needs, while explaining well how the each compared. No pressure applied to any particular option. Mr Kemp answered questions factually about each option directly.
Communication - Daily at minimum, and texted me work progress photos along the way. Responsive to inquiries - even after hours - when called on.
Quality Of Materials - Mr Kemp provided technical data and web links to the materials that would be used as part as they several materials options that he provided. While his lowest $$ option would be backed up, we made the choice for upgraded materials as part of another of his options. No pressure was applied, but his technical data and expertise supported our decision.
Clean & Safe - We regularly observed Mr Kemp stressing to the crew to clean up as they worked. He provided a large “roll off dumpster that the crew used to deposit refuse” as they worked. A magnet tool was regularly used by the crew to collect loose nails and ferrous metal. A big effort was given to final cleanup.
Work Done Right - Rating this a 4 because Mr Kemp’s subcontracted crew got off alignment (siding) which he quickly caught and got corrected during the course it the work. It is not unusual in my experience for crews to have to be corrected. This is where Mr Kemp’s experience and attention to detail was added value from our perspective. And catching mistakes in a timely manner, before an error wastes time and materials as the crew builds on it.
Areas Of Satisfaction - Mr Kemp, owner, was on project regularly and updated us with project photos. He was very engaging with his subcontractors. His response too was quick, even when we made effort to contact him after hours.
Michael is very knowledgeable, dependable, and trustworthy. Work was completed quickly and to desired results. Would definitely recommend working with him for your project needs.
Michael was very professional and really took care of my needs. I received several quotes prior to Michael and the prices of the other companies were MUCH higher and their customer service didn't even come close to his. I would highly recommend Lasting Home Solutions!
Areas Of Satisfaction - The customer service and quality were both exceptional!
Recognized Excellence - I thought everyone at Lasting Impressions was wonderful!
I have higher standards than is probably reasonable, and Mike and his guys did everything they could to meet / exceed those standards. Their integrity is impressive and rare in today's market. I would hire them again in a second.
Additional Comments - Keep up the good work!
Everyone was well mannered, professional, hard working, considerate and did a wonderful job. Mike was always a text/phone call/email away and was happy to answer all of your questions. He took his time walking through the process with us to make us feel comfortable before we made our final decision. For a small and growing company, Mike and his team did a very professional job and we couldn't be happier with the results and the price! We would definitely hire them again! Thank you to Mike, Mark, Eric and Ken for all of your hard work on our home! I prefer, when I can, to support a smaller local company and we are very pleased we chose Lasting Impressions Home Solutions for our window needs.Mike, Mark and their team of contractors replaced every window in our home, from garage to laundry room and even one in the basement. Our windows were 40 years old and in need of some TLC. They tore out the old, cleaned up the mess and replaced with the new. When they ran into problems or issues, they talked to us before making in rash decision and let us be a part of the decision making process.
Communication - Mike and Mark always took the time to talk to you about anything and everything you had questions on! I can't speak highly enough about them!
Value - Absolutely! They did wonderful work for a very fair price in my opinion!
Areas Of Satisfaction - Again, kind of listed all of this above in the ratings but I would have to say Michael's attention the customer needs went above and beyond what I would expect from a larger company, much less anyone. The workmanship was top notch.
Recognized Excellence - Michael Kemp. We probably worked with him the most and were very pleased with most everything from start to finish.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lasting Impressions Home Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys