Im completely impressed with Michael and Lasting Impressions Home Solutions. I would not call myself the easiest of customers but Micheal was patient and valued me as a customer. Our relationship started when I asked Michael for a renovation quote on a property I was planning to flip, however I was outbid on the property. We ended up closing on another property a month or so later and again needed a quote from Michael. I was impressed how responsive he was. After we closed they got to work adding insulation and moisture barrier to the underside of the property. This was the first job I’ve hired them for and certainly wont be the last. Im choosing to work with Michael because he is honest, fair, communicative, reliable, and focused. Thanks Michael and Lasting Impressions Home Solutions for delivering quality and look forward to working with you again.
We had a contractor come to our home in Matthews to give us a quote on repairing some rot on the siding in the rear of the house. The contractor stated that the work was too complex and beyond his scope. Both the gas line and the electrical supply line coming into the house were located on the siding where the rot was. This would require the expertise of several technicians as well as a contractor. The first contractor then recommended Lasting Impressions Home Solutions because he had worked with Michael Kemp and his crew at Lasting Impressions on several occasions in the past and found them to be very qualified. We called Michael and he came out to the house to inspect the damage and give us a quote. We felt his quote was fair but more than that Michael stated that he would arrange for and/or coordinate all the materials and technicians necessary to complete the total job. This relieved us of a great deal of work and frustration. A day before the job one of Michael’s crew members delivered all the needed materials for the job. The next morning, Michael and his crew showed on time and began the job. Michael himself stayed with his crew for a number of hours to insure that the job was begun properly. When he had to leave, he left his foreman in charge to keep things moving. The job was completed with no complications, including work on the gas and electrical lines. We are very satisfied with not only the excellent quality of the work but also the professionalism that Michael and his crew demonstrated while completing their work. We highly recommend Michael Kemp and Lasting Impressions Home Solution to anyone who is looking for quality work at a reasonable cost.
Lasting Impressions Home Solutions was recommended to me by another company for the work that I needed. One of Mike's crew was at my house within a couple days after first contact. Gave me, what I believe was a fair and reasonable quote for the job. I am very happy that I went with them. Had trim that had rotted out for the second time. They tore off the wrap. Replace all the rot. Fixed the issue causing the problem. Re-wrapped and the finished product looks great! The entire crew were friendly, but professional.They are a window and roofing company, but took time out to do my small job. If any other issues come up with my home, Mike will be the first person I call. In fact, I will contacting them in the near future for a full home window replacement.
This is the 2nd time I've hired Mike and his crew. This time, instead of all new windows, they helped me install all new Provia exterior (and a few interior) doors. I can ALREADY feel a difference in the temperature of the house as they replaced my 42-year-old, no insulation, rotting, single pain, wooden doors. Once again, color me impressed. These guys are in high demand and stay busy but when you get them on your project, they are on it. Mike supervises, talks you through any questions you may have and makes you feel at ease. His lead guy on this job, Ebort, could not have been nicer and went above and beyond to make sure I was happy. If something isn't right, they make it right. Customer satisfaction is important to Michael as is his clients being happy. If I were having any more projects done, Lasting Impressions Home Solutions is who I would hire. You won't regret it, I don't.
They did what they said they were going to do, and that's all I can ask for.
We had an excellent experience with Lasting Impressions Home Solutions. Michael started off on the right foot by coming out for an estimate very quick and being punctual. His estimate was very detailed and priced fairly so we decided to move forward. During the (approximately) 2 week job Michael was in constant communication with updates and making sure we were satisfied. The Lasting Impressions crew was experienced and it showed. Their quality of work blew us away. Michael made suggestions I had not even thought of that added to the overall quality of siding our house now has. During the project I was very impressed with the materials & techniques the crew used to wrap the fascia / soffit areas - so I asked if it was possible to expand the scope of the project to do the same to my shed. Michael quickly came back with a fair price to add in that work and it was done within a day or two. Any time an issue arose Michael went above & beyond to make it right and ensure our utmost satisfaction. Since the job was finished I have had multiple neighbors compliment our house and thank us for investing to help raise the overall look of the neighborhood. Our 1989 construction home now looks brand new thanks to the hard work and top-notch craftsmanship of Lasting Impressions Home Solutions.
I appreciate the work and the quality and the timeliness of everything. My wife and I have spoken frequently of our satisfaction.
Very efficient workers that knew what they were doing and worked well together. They respected my home by being neat and removing shoes while working indoors.
Plan on using Lasting Impressions Home Solutions as much as possible for future projects.
Appreciated Michael’s daily updates and hands on with his workers. Michael was wonderful with communication and easy to talk to.
Superior rating all the way around! Excellent communication with us about scope and schedule of renovation work as well as keeping us up to speed on any changes. Workmanship is top quality. Michael Kemp makes you feel your home is his most important and wants the homeowner to be pleased. It’s rare today to find a company you can have total trust in, but Lasting Impressions Home Solutions is the exception. We have had remodel work done by two other companies this year and have been disappointed with both. We are grateful to have finally found someone who is honest and accountable, and our renovations look fantastic too! 5 stars!
The workers were professional, and the workmanship was excellent. The price was extremely competitive compared to others contractors in the area, and the end product exceeded my expectations. I wouldn't hesitate to hire Michael and his crew again for future projects. Very highly recommended.
I was very impressed with their professionalism as well as the quality of materials. Workers were on time, polite and so efficient, I couldn't tell they were there until they said they were finished!
They were fair, honest & trustworthy. As an out of state property owner, it's hard to find a contractor like this. They kept me informed every step of the way with texts & pictures throughout the process. They went the extra mile as my eyes and ears.
I was very pleased with all aspects of working with Michael and his employees. They did an excellent job for me.
A very dependable firm. Their work satisfied our needs. We would recommend them based on our experience.
Michael is very knowledgeable, dependable, and trustworthy. Work was completed quickly and to desired results. Would definitely recommend working with him for your project needs.
Michael was very professional and really took care of my needs. I received several quotes prior to Michael and the prices of the other companies were MUCH higher and their customer service didn't even come close to his. I would highly recommend Lasting Home Solutions!
The customer service and quality were both exceptional!
I thought everyone at Lasting Impressions was wonderful!
I have higher standards than is probably reasonable, and Mike and his guys did everything they could to meet / exceed those standards. Their integrity is impressive and rare in today's market. I would hire them again in a second.
Keep up the good work!
Everyone was well mannered, professional, hard working, considerate and did a wonderful job. Mike was always a text/phone call/email away and was happy to answer all of your questions. He took his time walking through the process with us to make us feel comfortable before we made our final decision. For a small and growing company, Mike and his team did a very professional job and we couldn't be happier with the results and the price! We would definitely hire them again! Thank you to Mike, Mark, Eric and Ken for all of your hard work on our home! I prefer, when I can, to support a smaller local company and we are very pleased we chose Lasting Impressions Home Solutions for our window needs.Mike, Mark and their team of contractors replaced every window in our home, from garage to laundry room and even one in the basement. Our windows were 40 years old and in need of some TLC. They tore out the old, cleaned up the mess and replaced with the new. When they ran into problems or issues, they talked to us before making in rash decision and let us be a part of the decision making process.
Mike and Mark always took the time to talk to you about anything and everything you had questions on! I can't speak highly enough about them!
Absolutely! They did wonderful work for a very fair price in my opinion!
Again, kind of listed all of this above in the ratings but I would have to say Michael's attention the customer needs went above and beyond what I would expect from a larger company, much less anyone. The workmanship was top notch.
Michael Kemp. We probably worked with him the most and were very pleased with most everything from start to finish.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lasting Impressions Home Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys