Paul Layer was our architect. Paul was extremely professional, communicative, thoughtful, flexible, and helpful. Considerate of all of our input, patient with all of our questions, I will absolutely recommend Kleppinger to anyone needing architectural expertise with renovation projects.
We cannot say enough how happy we are with our kitchen project. Bill and Kory Kleppinger were wonderful to work with from start to finish. Their design suggestions were great as was their knowledge of products. They were both very hands on from consulting to measuring to installing. They were always neat, courteous, on time, and thorough to the end. We feel we received a very fair price and they made it as painless as possible!
Bill and Cory were an excellent team to have in my home. They are kind,courteous, patient and helpful. Their handiwork is excellent and they work very well as a team. While I was happy to have my kitchen complete, I was a bit sad not to see their joyful faces each morning.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kleppinger Design Group, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys