The process from start to finish was laid out for us at the beginning of our project. Detailed descriptions of what to expect such as an estimated time for completion the order in which the individual tasks would be done, information regarding the workers including names of those that we would see regularly, our project manager checking in every day open to questions or concerns and a weekly "sit-down" review of how things were progressing which was an excellent communication tool. These and many more aspects of our remodeling project combined for an excellent experience compared to previous projects we had done by other companies.
Excellent overall experience and the quality and attention to detail is superior. That said, their pricing lacks transparency and seems a tad "high," but I have little to base that judgement on. Overall, as I said, we feel it was worth it.
We have done 4 projects with Hurst in two different homes-they are our go-to choice !
They were excellent quality and attention to detail, especially during the pandemic.
We have used Hurst twice now, so that should tell you quite a bit. We are happy repeat clients! Once for a kitchen, master bedroom, bath addition and remodel. This time for a laundry/mud room and garage addition. Their process is unbeatable. They are with you every step of the way to help you plan and choose your finishes. They answer emails, texts and calls almost immediately. They care about your opinion and vision during the design process. They listen. If something isn’t right, they fix it. Even years later, they make it right. Once the actual construction begins, they are in touch daily about progress, change orders, clarifications, etc. Their app is extremely helpful in monitoring progress, too. And if there ever ARE any surprises, they offer options and suggestions for how to best handle the situation in a professional manner. My kids actually MISS the team and our project manager now that they are gone. We are sad we don’t have MORE projects to complete, because they would absolutely get our business again. If you’re looking for a company that cares, does it right, and develops relationships along the way, there is none better. We can honestly say that we started as clients but we were treated like friends.
We were very impressed with the quality, communication and expertise exhibited by the Hurst team. From the first meeting with Pat to the final review, each person we encountered was knowledgable and professional. Catherine was helpful in making design decisions and decisive in her honest opinions of our project. She was always available and patient with our questions. Our weekly meetings with Kevin were early in the mornings and he was always on time and efficient with information. We chose Hurst for their organization in project management, and they certainly excelled in this area. This resulted in low stress for us with excellent results. Tom, Mario, Matt, Ian, and the floor guys and the trades all were polite and great to work with throughout our 8 week project. We have no complaints and only praises for this team of people. We are thankful to have had this positive experience with Hurst and look forward to planning another project with them!
They delivered as they said they would. High quality.
I've used them more than once. I find them to be excellent.
Hurst does absolutely beautiful work with expert craftsmanship and professionalism! Their employees were fantastic-always kind,courteous and approachable! I have and will continue to recommend Hurst to anyone planning a home improvement project! We love our “new” home! Thank you Hurst!
Hurst is a professional, experienced remodeling company and I wouldn't hesitate to recommend them for any home remodeling project. We have used them for three projects now, a kitchen in our previous house and two basement rooms, one including custom shelving. The workmanship is topnotch, and any problems are addressed quickly. They know what they're doing.
Was very happy with all the workers . And our New laundry / Bath room.Dave, Tammy ,Tyler awesome people.
My wife and I spent a lot of time agonizing on how to best do a kitchen remodel. We met with several contractors, but it was apparent from our first meeting with Hurst Design on who to select. We worked with Catherine and Pat as they presented a lot of ideas and suggestions. The whole team was great to work with and especially their carpenter Mike K. We love our new kitchen and all of our friends and family have been astonished with the transformation. I highly recommend them.
Hurst Design did a great job on our Kitchen Remodel. All the workers were very knowledgeable, skilled and great to work with. We love the finished project and would highly recommend them. Thanks so much for everything.
This is an excellent company to work with on any home project. Pat Hurst, Kevin and all of their employees and contractors were professional and did excellent workmanship. If something wasn't right, they made sure it was corrected. We had our kitchen and master bath remodeled by them. I would highly recommend them. We had a great experience with all of the Hurst team.
This is the second large project we have done with Hurst. It is always done with quality and no surprises. They even fixed a few things that a previous contractor left in a bad state. We are very happy with Hurst and would recommend them to anyone for a large or small project.
Hurst was great to work with - We always felt we knew what was going on and felt confident with them in our house.
Hurst remodeling communication is excellent. The website used is very easy to navigate which allows you to look at pictures of the project and a timeline calendar. The project was finished on time even with some set backs. The Hurst team is very easy to work with, from design to construction. The Hurst remodeling team held my hand through the entire project providing ideas and resources for appliances, lighting, flooring, paint color, design, and much more. I would recommend them to my friends and family.
Hurst made the remodeling process extremely easy and carried out the plan exactly as presented. The people involved all along the process were all highly professional and met all expectations. I would be glad to have every one of them involved when I decide to do more remodeling.
Areas Of Satisfaction - The organization of this company is second to none. You won't find a better company anywhere.
We absolutely love our addition by Hurst. They were great to work with, the project exceeded our expectations and we finished on time and on budget. The addition has greatly improved our home and our daily living.
Schedule - They actually finished ahead of schedule to accommodate our vacation plans.
Communication - Love the calendar, the daily logs, and the ease of emailing and text messaging.
Areas Of Satisfaction - I loved the organization with the website, calendar, and logs and photos. It was easy to know what to expect. Our weekly meetings also kept us up to date with the current schedule. They addressed every question or concern we had. The room turned out beautifully.
From the initial meeting through the design phase and ultimately to project completion, Hurst Construction exceeded our expectations. The employees and subcontractors were wonderful to work with - exhibiting professional workmanship and appreciation of us and our property. We had a pretty good idea of what we wanted in our addition and the designer brought expertise that beautifully complemented and enhanced our vision. We are very pleased with the outcome.
I am very glad I selected them. They are not a weekend type. They had enough people there to do my large job. The people there took care of it with expertise. Great quality of materials with a 5 year guarantee. I was pleased. You get to know them personally. They don't just come and go. I was able to be there everyday and I got to know them personally. I really enjoyed that aspect because I knew they were good people. I am glad it's over and everybody who comes in marvels over it. I redid my parents 1954 home to 2018. I wish my dad could see it.
Definitely and already have ...
Overall, we are very pleased with the outcome of our home remodeling project. Going through the whole process and seeing the final work product reaffirmed that we made the right decision to hire Hurst. Our new home is now what we envisioned it to be. The ENTIRE Hurst team went above and beyond our expectations on every aspect of the project – from the first meeting with Pat Hurst, the design planning with Pat and Catherine Kiczek that incorporated everything in our wish list, to weekly meetings with our project manager Kevin Mcdonald, and warranty servicing. They were all very professional, organized, and courteous. What they’ve done to our home is a testament to the creativity, craftsmanship, and attentiveness to detail of the people who must be enjoying what they’re doing (and it really showed.) We loved how they accommodated our rustic contemporary style in our new living space, and how they transformed an exterior side of our home. They certainly did an amazing job, and we will definitely hire them again in our future home projects. We highly recommend Hurst!
Pleasure to work with them !
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hurst Design Build Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys