Recognized Excellence - Blake (sales) and Mike (owner) were extremely professional throughout the entire project and I recommended them for 3 other jobs in the neighborhood, as a result.
I did recommend them based on our initial contact and information given to us by our salesman and then everything changed....kind of like a bait and switch. We were told there would be no out of pocket expense to us that whatever money received from the insurance is what your company would accept as full payment for the job. Then we were told we owed $1000 and told that the information we received was incorrect. I do not like being treated that way.
Poor quality work. Roof was put on minus critical items that are normally installed prior to the shingles.
Yes, I would
Additional Comments - Glad to have been able to roof and side the house with a new color
I had a good experience overall!
Areas For Improvement - Everything was great!
Areas Of Satisfaction - I was most satisfied with the salesman. He was very helpful and knowledgeable and helped me understand the insurance claim. He walked me through everything because I had never done anything like that before. He was very personable. He was able to answer all of my questions.
Recognized Excellence - I would like to recognize the salesperson for exceptional service.
They did exactly what they said they would do. They did a great job not only with the scheduling and installation, but also the clean up.
Clean & Safe - 5!
Areas Of Satisfaction - I was most satisfied with clean up. They exceeded what I thought they could do.
Recognized Excellence - I thought the salesguy did a great job!
I would never use them or recommend them again.
Areas Of Satisfaction - I was most satisfied that they dealt with my attitude, I went into the project a little jaded and they were polite and professional.
Recognized Excellence - Cameron was wonderful.
They were highly professional and easy to work with. The crew we had was fantastic, and I would recommend them to anyone.
Areas Of Satisfaction - I was most satisfied with the quality of their work, it looks really good. They cleaned up after themselves very well too.
Recognized Excellence - I'd like to recognize our salesperson, he was very helpful. He talked to our insurance company so we didn't have to, he really got the ball rolling and was very efficient.
I have recommended them.
Quality Of Materials - That's a 5! I've got the most beautiful roof in the subdivision!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of His and Hers Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys