Caleb was very helpful with the quote and made sure I did the right thing.
They were very professional, clean, and made sure everything was picked up before they left. As far as we can tell they did a good job and respected the area they were in.
Fraser Shingling and Exteriors LTD is prompt and diligent from the first contact to the follow up invoice. They have online means to receive a quote and sign for it, which made it convenient for me. They also took the time to drop off samples for me to look at. The roofers kept a clean work space free from debris and hazards. Quality of the shingles are exactly what I was looking for. I’m pleased with all the work from start to finish.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Fraser Shingling and Exteriors Ltd. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys